Alorica
5161 California Ave, Suite 100,
Irvine, 92617, CA,
United States
Irvine, 92617, CA,
United States
1 833-692-7326
Professional Services
Alorica Technographics
Alorica Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alorica and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 115000 Alorica employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alorica has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Starlims Abbott eScreen for BackGround Screening in 2018, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alorica is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , STARLIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alorica revenues, which have grown to $15.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alorica intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alorica Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Alorica implemented Oracle E-Business Suite as an ERP Financial system, completing a go-live cycle that included an upgrade to Oracle Database 11g and R12 application tier. The implementation was led by a primary DBA and a DBA team lead who assumed responsibility for database architecture, operational readiness and ongoing administration across production and development instances.
Operational configuration centered on scheduled RMAN backups and restores, automation of RMAN and SNAP based clones to maintain a daily readiness development instance, and installation of a Disaster Recovery site. The deployment included successful DR failover testing and performance troubleshooting driven by AWR historical data to diagnose and tune database and application performance.
Operational scope included production Oracle E-Business Suite financial modules supported alongside Hyperion Production support, with DBA functions covering backup and recovery, cloning automation, performance management and DR procedures. Governance and rollout were executed through formal go-live procedures and DBA-led operational runbooks, with periodic DR testing and automated cloning processes to sustain development readiness and production availability.
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| STARLIMS | Legacy | Starlims Abbott eScreen | BackGround Screening | HCM | n/a | 2018 | 2018 |
In 2018 Alorica deployed Starlims Abbott eScreen to centralize background screening inside its recruiting and onboarding processes. Starlims Abbott eScreen served as the BackGround Screening application for managing candidate enrollment, screening orders, results reporting, and compliance documentation across HR intake workflows.
The implementation emphasized core BackGround Screening capabilities, including candidate intake and order management, reference and credential checks, adjudication workflows, and standardized results reporting and audit trails. Configuration work focused on automated enrollment forms, role-based access controls for recruiters and HR assistants, and templated screening packages for common hire profiles.
Operationally the deployment supported recruiting and onboarding teams and was used in conjunction with Alorica’s HR database and applicant intake processes, reflecting the recruiting toolset observed at Alorica which included ServiceNow, Taleo, Escreen, I-9 Maximus, Kenexa Testing, and Intermetrics. The Starlims Abbott eScreen deployment was configured to exchange candidate demographic and screening-status data with Alorica’s HR record workflows to reduce manual reconciliation.
Governance and workflow changes centered on standardizing background check intake, routing and adjudication procedures, and maintaining audit-ready records for compliance. Training and documentation were targeted at recruiters and HR assistants to align screening operations with existing recruitment and onboarding tasks performed at sites such as Rockford, IL.
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Benefits Administration | HCM |
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2016 | 2017 |
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Core HR | HCM |
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2016 | 2017 |
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Core HR | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2008 | 2017 |
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Payroll | HCM |
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2000 | 2000 |
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Recruiting Chatbot | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2014 | 2014 |
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Recruiting | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2018 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2016 | 2014 |
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Workforce Management | HCM |
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2000 | 2000 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Alorica implemented Oracle Field Service Cloud (ex TOA ETAdirect) to support Field Service Management across its field operations and contact center real time monitoring functions. The deployment targeted SLA-driven dispatch and on-site service orchestration, positioning Oracle Field Service Cloud (ex TOA ETAdirect) as the operational engine for ETA calculation and technician assignment within Alorica’s service delivery stack.
Configuration emphasized core Field Service Management capabilities, including dynamic scheduling and dispatch, ETA calculation and adjustment, mobile technician job orchestration, route optimization and work order lifecycle management. These modules were used to surface real time ETAs and job statuses to operational teams, aligned with typical field scheduling and routing workflows expected in the category.
The implementation operated in an environment where workforce and contact center tooling were actively used, with Real Time Analysts trained on IEX and CCPulse for monitoring and familiar with ETADirect Pixsys, Teleopti, Salesforce, ZenDesk, Monet WFO Live, BrightPattern, Five9, InContact and productivity platforms such as MS Office 365, Google Docs, Confluence and Dropbox. This positioned Oracle Field Service Cloud within a broader technology ecosystem that supported customer interactions, workforce management and documentation, while preserving separation between scheduling/dispatch and contact center voice and ticketing systems.
Governance centered on SLA management and real time operational control, with Real Time Analysts responsible for managing call volume, daily attendance and program break schedules, and assisting with creation of metrics and targets for services. Training for realtime monitoring workflows included ETADirect and related workforce tools, embedding Oracle Field Service Cloud outputs into Alorica’s SLA monitoring, reporting and frontline operational procedures.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Speech Recognition AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2019 | 2019 |
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SD-WAN | IaaS |
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2017 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2017 | 2018 |
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Next Generation Firewall | CyberSecurity |
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2017 | 2018 |
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VPN | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Alorica
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Alorica Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alorica IT executives and key decision makers. This section highlights Alorica's latest recorded technology evaluations, including IBM Power Systems for Application Hosting and Computing Services on 2025-06-17, SOFTtelPay for Payment Processing on 2024-12-19, and Alorica Customer Experience Management for Customer Experience on 2024-11-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alorica digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Alorica Technographics
Alorica is a Professional Services organization based in United States,
with around 115000 employees and annual revenues of $15.00 billion.
Alorica operates a diverse technology stack with applications such as
Oracle E-Business Suite, Starlims Abbott eScreen and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like ERP Financial, BackGround Screening and Field Service Management.
Alorica has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and STARLIMS.
Alorica recently adopted applications including
Oracle Cloud ERP in 2022, Nice CXone SmartReach in 2022 and Zoominfo Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alorica’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alorica’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alorica technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.