Amazon United Kingdom
1 Principal Place, Worship Street,
London, EC2A 2FA,
United Kingdom
London, EC2A 2FA,
United Kingdom
44 80 0279-7234
Retail
Amazon United Kingdom Technographics
Amazon United Kingdom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amazon United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64733 Amazon United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amazon United Kingdom has purchased the following applications: SAP Concur Expense for Expense Management in 2015, Benefex Cloud8 BEAM at WorkTM for Benefits Administration in 2019, SAP Concur Travel for Travel Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amazon United Kingdom is running and its propensity to invest more and deepen its relationship with SAP , Stripe , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amazon United Kingdom revenues, which have grown to $10.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amazon United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amazon United Kingdom Tech Stack and Enterprise Applications
Amazon United Kingdom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2015 | 2015 |
In 2015 Amazon United Kingdom implemented SAP Concur Expense as its Expense Management solution to centralize executive and travel expense workflows. The deployment targeted Hardlines Senior Leadership and their Executive Assistants, supporting expense reporting and travel management across EU, USA, and Japan time zones while enabling timely processing of expense claims.
SAP Concur Expense was configured to support standardized expense reporting, multi level approval workflows, travel expense handling, expense policy enforcement, and mobile receipt capture, aligning with typical Expense Management capabilities. The implementation emphasized configurable expense types and approval routing to accommodate complex itineraries, offsite events, and department all hands and townhall expenses.
The implementation used a cloud based, centralized configuration model to provide a single expense management touchpoint for executive assistants and travel coordinators, supporting global meetings, roadshows, and international conference itineraries. Operational coverage included event and roadshow expense workflows, cross functional coordination for floor moves and team meeting costs, and consolidated processing for high level in house events.
Governance relied on defined approval chains and standardized operating procedures for expense submission and travel approvals, with Executive Assistants responsible for managing and processing expenses in a timely manner via SAP Concur Expense. Cross functional collaboration among EAs and global stakeholders was integral to workflow orchestration and consistent policy enforcement.
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
Amazon United Kingdom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex Cloud8 BEAM at WorkTM | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, Amazon United Kingdom deployed Benefex Cloud8 BEAM at WorkTM for Benefits Administration to centralize HR benefits enrollment and employee self-service for its United Kingdom workforce of 64,733 employees. The implementation is surfaced as a web-hosted benefits portal at amazon.benefexgateway.co.uk and uses the Benefex Cloud8 BEAM at WorkTM application to provide cloud-accessible benefits information and enrollment capabilities.
Functional coverage aligns with the Benefits Administration category and includes online enrollment workflows, eligibility and rules management, employee self-service, and benefits communications configured to support HR and total rewards administration. Governance is structured around HR-managed enrollment periods and centralized portal administration, with a cloud-hosted SaaS delivery model providing browser-based access for employees, establishing the relationship Amazon United Kingdom Benefex Cloud8 BEAM at WorkTM Benefits Administration and the underlying business function of HR benefits management.
|
|
|
|
|
Core HR | HCM |
|
2004 | 2005 |
|
|
|
|
|
Recruiting | HCM |
|
2021 | 2021 |
|
|
|
|
|
Workforce Management | HCM |
|
2022 | 2022 |
|
|
|
|
|
Workforce Management | HCM |
|
2009 | 2019 |
|
Amazon United Kingdom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Amazon United Kingdom implemented SAP Concur Travel as its Travel Management solution. The deployment focused on centralized travel booking and expense reporting for administrative functions, with explicit use by executive assistants coordinating travel for senior leaders and preparing expenses in SAP Concur Travel.
Configuration centered on travel itinerary management and expense submission workflows, aligning travel booking, receipt capture, and approvals for policy compliance. SAP Concur Travel was used to create and submit expense reports, manage trip details, and support approval routing consistent with corporate travel policy, reflecting standard Travel Management capabilities such as booking orchestration, expense itemization, and approval workflows.
Operational coverage included the Coventry site where executive assistants organized travel for the General Manager and handled related hospitality and meeting logistics. Procurement activity for non-travel requisitions was handled in COUPA while travel and expense processing remained in SAP Concur Travel, establishing a clear division between travel management and purchase requisition processes for on-site administrative teams.
|
Amazon United Kingdom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Amazon United Kingdom Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2011 | 2011 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2016 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2020 | 2020 |
|
Amazon United Kingdom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2014 | 2015 |
|
Amazon United Kingdom eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2011 | 2011 |
|
Amazon United Kingdom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2014 | 2015 |
|
|
|
|
|
Call Center | CRM |
|
2024 | 2024 |
|
|
|
|
|
Community Management | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2014 | 2014 |
|
Amazon United Kingdom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2016 | 2016 |
|
Amazon United Kingdom Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2018 | 2018 |
|
Amazon United Kingdom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Amazon United Kingdom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Amazon United Kingdom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Financial Controller | Director | Finance | |
|
|
|
Financial Controller | Director | Finance | |
|
|
|
Operations Financial Controller | Director | Finance | |
|
|
|
EU HR Program Manager - OPS HR Regional Management | Manager | HR | |
|
|
|
EU Finance Director | Director | Finance | |
|
|
|
Finance Director, Accounting | Director | Finance | |
|
|
|
Regional IT Manager | Manager | IT | |
|
|
|
Sr Manager & Head of UK Corporate Talent Acquisition | Director | HR | |
|
|
|
Head Of Human Resources | Director | HR | |
|
|
|
Regional HR Lead, EU Amazon Fashion | Manager | HR | |
|
|
|
Customer Service Director - UK and Germany | Director | Customer Service | |
|
|
|
Senior Product & Customer Insights Manager, EU Customer & Seller Experience | Manager | Customer Service | |
|
|
|
Director, WW Customer Experience & Business Trends | Director | Customer Service | |
|
|
|
Customer Journey Insights Manager | Manager | Customer Service | |
|
|
|
Senior Operations Manager, Customer Services, Logistics - Europe and Middle East | Manager | Customer Service | |
|
Apps Being Evaluated by Amazon United Kingdom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amazon United Kingdom IT executives and key decision makers. This section highlights Amazon United Kingdom's latest recorded technology evaluations, including Guidewire Cloud for Application Hosting and Computing Services on 2026-01-21, BlackRock Aladdin for Portfolio and Investment Management on 2025-01-06, and Rackspace Cloud for Application Hosting and Computing Services on 2024-12-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amazon United Kingdom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-21 | Amazon United Kingdom | Evaluated | Guidewire | Guidewire Cloud | Application Hosting and Computing Services | IaaS |
| 2025-01-06 | Amazon United Kingdom | Evaluated | BlackRock | BlackRock Aladdin | Portfolio and Investment Management | Investment Management |
| 2024-12-28 | Amazon United Kingdom | Evaluated | Rackspace Technology | Rackspace Cloud | Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD Amazon United Kingdom Technographics
Amazon United Kingdom is a Retail organization based in United Kingdom,
with around 64733 employees and annual revenues of $10.00 billion.
Amazon United Kingdom operates a diverse technology stack with applications such as
SAP Concur Expense, Benefex Cloud8 BEAM at WorkTM and SAP Concur Travel,
covering areas like Expense Management, Benefits Administration and Travel Management.
Amazon United Kingdom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Benefex, a Zellis Company.
Amazon United Kingdom recently adopted applications including
Genpact Cora ContactUs.ai in 2024, NICE IEX Workforce Management in 2022 and Totaljobs in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amazon United Kingdom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amazon United Kingdom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amazon United Kingdom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.