Amcrest Industries
16727 Park Row,
Houston, 77084, TX,
United States
Houston, 77084, TX,
United States
1 713-893-8956
Manufacturing
Amcrest Industries Technographics
Amcrest Industries Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amcrest Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Amcrest Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amcrest Industries has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, LiveChat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amcrest Industries is running and its propensity to invest more and deepen its relationship with Oracle , Visa , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amcrest Industries revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amcrest Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amcrest Industries Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Amcrest Industries implemented Oracle NetSuite ERP to centralize financial operations and support manufacturing supply chain workflows, aligning the project with the ERP Financial category. The initiative targeted finance, procurement, operations, and warehouse functions within Amcrest's United States manufacturing operations, and was led as a critical effort to enhance supply chain efficiency and increase productivity through standardized order processing and improved inventory visibility.
Oracle NetSuite ERP was configured with core financial modules including general ledger, accounts payable, accounts receivable, and financial reporting, together with inventory management and order-to-cash workflows to support manufacturing and distribution processes. The deployment leveraged NetSuite's cloud native architecture to consolidate ledgers and enable role based access controls, while configurations emphasized procure-to-pay and order fulfillment process standardization. Governance changes included centralized process definitions, approval workflows, and change control, with rollout activities focused on cross functional training and operational handoffs between finance and shop floor teams.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Amcrest Industries deployed LiveChat on its corporate website, implementing the Chatbots and Conversational AI application to provide real-time customer engagement. LiveChat serves as the front-line web chat interface for product inquiries and service contacts on Amcrest.com, supporting both customer support and pre-sales interactions.
Configuration focused on the web chat widget and the agent console, leveraging Chatbots and Conversational AI capabilities such as scripted responses, canned messages, visitor session tracking, chat transcripts, and routing rules to assign conversations to support staff. Administration is consistent with a small manufacturing firm, using centralized account-level controls and role-based access for agents and administrators to manage scripts and user permissions.
Operational scope is the Amcrest website presence in the United States, with customer support and pre-sales teams operating the LiveChat interface to capture inbound inquiries and maintain conversation histories for follow-up. Governance emphasizes chat script maintenance, operator shift coverage, and internal escalation workflows routed from the agent console to support leads or phone-based follow-up, aligning conversational handling with existing support processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014, Amcrest Industries implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment consolidated hosted email and calendaring with cloud native document collaboration and storage, leveraging Gmail, Calendar, Google Drive, Docs, Sheets, Slides, and Meet. Administrative configuration used the Google Admin console to centralize user provisioning, group based access controls, and basic device management suitable for an 80 person manufacturing organization.
Operational scope covered corporate functions including sales, customer support, and operations, with shared drives and collaborative file workflows used to manage documentation and customer records. Governance emphasized centralized account administration and policy enforcement through native Workspace controls. Amcrest also references use of Google Workspace on its corporate website.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2011 | 2011 |
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Product Review Management | eCommerce |
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2015 | 2015 |
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Shipping Management | eCommerce |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Amcrest Industries
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Amcrest Industries Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Amcrest Industries Technographics
Amcrest Industries is a Manufacturing organization based in United States,
with around 80 employees and annual revenues of $6.0 million.
Amcrest Industries operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LiveChat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Amcrest Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and Google.
Amcrest Industries recently adopted applications including
Visa Authorize.Net in 2021, PayPal Braintree in 2021 and Visa CardinalCommerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amcrest Industries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amcrest Industries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amcrest Industries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.