Bury St Edmunds, IP28 7RQ,
United Kingdom
Anders + Kern UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Anders + Kern UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19 Anders + Kern UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Anders + Kern UK has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018, Microsoft 365 for Collaboration in 2018, Trakdesk for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Anders + Kern UK is running and its propensity to invest more and deepen its relationship with Microsoft , GoDaddy , Trakdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Anders + Kern UK revenues, which have grown to $33.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Anders + Kern UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 | ||
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Trakdesk | Legacy | Trakdesk | Customer Support | CRM | n/a | 2020 | 2020 | In 2020, Anders + Kern UK implemented Trakdesk on its website to capture and manage incoming customer inquiries. Trakdesk is deployed as a Customer Support application and serves as the primary web-facing support channel for the 19 employee distribution business. The implementation surfaces web form submissions and portal contacts into a centralized ticket queue for triage and assignment. Configuration emphasizes core Customer Support capabilities such as ticketing, knowledge base publishing, email routing, and SLA queueing that align with order queries and product support workflows. Operational coverage focuses on customer service and order management functions, with tickets routed to named service owners and role based access controls to segregate responsibilities. Governance centered on standard support workflows, centralized inbox management, and configuration of queue rules within the Trakdesk application. | |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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