Bury St Edmunds, IP28 7RQ,
United Kingdom
Anders + Kern UK Technographics
Anders + Kern UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Anders + Kern UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19 Anders + Kern UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Anders + Kern UK has purchased the following applications: Microsoft 365 for Collaboration in 2018, Trakdesk for Customer Support in 2020, Postmark for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Anders + Kern UK is running and its propensity to invest more and deepen its relationship with Microsoft , Trakdesk , ClickDimensions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Anders + Kern UK revenues, which have grown to $33.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Anders + Kern UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Anders + Kern UK Tech Stack and Enterprise Applications
Anders + Kern UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Anders + Kern UK deployed Microsoft 365 as its Collaboration platform. The company website references Microsoft 365, indicating operational adoption for core collaboration and communication tasks across the organization. The deployment targets company-wide communications, email and document collaboration to support distribution operations and back-office functions for the 19-employee business.
Microsoft 365 is applied to provide Exchange Online email, SharePoint Online document management, OneDrive file synchronization and Microsoft Teams collaboration, reflecting standard Collaboration capabilities for small enterprise workflows. Identity and access controls are commonly centralized through Microsoft account and Azure Active Directory constructs to support role-based access, shared document lifecycle controls and basic governance across departments. The implementation narrative emphasizes cloud-hosted Microsoft 365 tenant usage integrated into daily sales, operations and administrative activities.
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Anders + Kern UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Trakdesk | Legacy | Trakdesk | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Anders + Kern UK implemented Trakdesk on its website to capture and manage incoming customer inquiries. Trakdesk is deployed as a Customer Support application and serves as the primary web-facing support channel for the 19 employee distribution business. The implementation surfaces web form submissions and portal contacts into a centralized ticket queue for triage and assignment.
Configuration emphasizes core Customer Support capabilities such as ticketing, knowledge base publishing, email routing, and SLA queueing that align with order queries and product support workflows. Operational coverage focuses on customer service and order management functions, with tickets routed to named service owners and role based access controls to segregate responsibilities. Governance centered on standard support workflows, centralized inbox management, and configuration of queue rules within the Trakdesk application.
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Anders + Kern UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ActiveCampaign | Legacy | Postmark | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Anders + Kern UK deployed Postmark to handle website-driven transactional messaging. Anders + Kern UK uses Postmark as its Transactional Email provider for website-originated customer communications, routing notifications such as order confirmations and account alerts through the Postmark service.
The implementation is focused on core transactional email capabilities, using Postmark for SMTP and API sending, template management, and delivery and open tracking. Postmark is configured to manage message templates and programmatic sends from the website backend, and standard webhook event feeds are used for bounce and delivery event handling.
Operational coverage is centered on the public website and customer service workflows, with governance practices applied to template versioning, API key management, and email authentication setup. Anders + Kern UK configured Postmark with appropriate DNS records for SPF and DKIM, centralized template control via the Postmark interface, and monitoring of delivery events through Postmark dashboards to support ongoing website-driven communications.
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Anders + Kern UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Anders + Kern UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Anders + Kern UK Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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