List of Trakdesk Customers
Mableton, 30126, GA,
United States
Since 2010, our global team of researchers has been studying Trakdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Trakdesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Trakdesk for Customer Support include: Oxford Economics, a United Kingdom based Professional Services organisation with 247 employees and revenues of $70.0 million, Anders + Kern UK, a United Kingdom based Distribution organisation with 19 employees and revenues of $33.4 million, Lansdale School of Business, a United States based Education organisation with 90 employees and revenues of $10.0 million, Ligowave, a Hong Kong based Professional Services organisation with 10 employees and revenues of $1.0 million, Umbrella It Services, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Trakdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Trakdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anders + Kern UK | Distribution | 19 | $33M | United Kingdom | Trakdesk | Trakdesk | Customer Support | 2020 | n/a |
In 2020, Anders + Kern UK implemented Trakdesk on its website to capture and manage incoming customer inquiries. Trakdesk is deployed as a Customer Support application and serves as the primary web-facing support channel for the 19 employee distribution business. The implementation surfaces web form submissions and portal contacts into a centralized ticket queue for triage and assignment.
Configuration emphasizes core Customer Support capabilities such as ticketing, knowledge base publishing, email routing, and SLA queueing that align with order queries and product support workflows. Operational coverage focuses on customer service and order management functions, with tickets routed to named service owners and role based access controls to segregate responsibilities. Governance centered on standard support workflows, centralized inbox management, and configuration of queue rules within the Trakdesk application.
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Lansdale School of Business | Education | 90 | $10M | United States | Trakdesk | Trakdesk | Customer Support | 2020 | n/a |
In 2020 Lansdale School of Business implemented Trakdesk to provide Customer Support on its public website, embedding Trakdesk as the primary web-facing helpdesk for student and prospective student inquiries. The deployment is a cloud hosted, web embedded implementation of Trakdesk, configured to centralize incoming web forms and on-site support interactions into a unified ticketing stream.
Trakdesk was configured with typical Customer Support modules including ticket management, a searchable knowledge base, web chat capture and email to ticket conversion, with automation for routing and priority categorization. Governance focused on formalizing workflows for student services and admissions teams, establishing escalation paths and ticket lifecycle rules to standardize request handling across the institution.
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Ligowave | Professional Services | 10 | $1M | Hong Kong | Trakdesk | Trakdesk | Customer Support | 2020 | n/a |
In 2020, Ligowave implemented Trakdesk for Customer Support on its website. The deployment embedded Trakdesk as the customer-facing support channel on the corporate site, creating a single intake point for customer inquiries and support requests. Given Ligowave's 10-person organization, the rollout emphasized lightweight configuration and web-based access for a compact support team rather than enterprise-scale customization.
Trakdesk was configured to provide core Customer Support capabilities typical of the category, including ticket creation from web forms, centralized ticketing workflows, a searchable knowledge base, and browser-based agent interfaces. Integration was limited to website embedding and web form capture, enabling routing of incoming tickets to the support team and basic administrative controls for SLA routing and escalation rules. Operational scope focused on customer support and post-sales service functions, with governance handled by the internal support group responsible for user provisioning, workflow adjustments, and ongoing configuration.
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Oxford Economics | Professional Services | 247 | $70M | United Kingdom | Trakdesk | Trakdesk | Customer Support | 2020 | n/a |
In 2020, Oxford Economics implemented Trakdesk for Customer Support on their website, establishing a web-first channel for client inquiries and support interactions. The deployment positions Trakdesk as the public-facing support entry point for the UK-based professional services firm, routing inbound requests from the corporate site into a central support environment.
The implementation focuses on category-typical capabilities such as ticketing workflows, web-form capture, email-to-ticket conversion, knowledge base self-service, and SLA tracking to manage client questions about research products and advisory services. Trakdesk is configured to support staged case lifecycles, priority handling, and role-based queue assignment aligned to client engagement and research subject matter ownership.
Operationally Trakdesk is embedded in the website experience so that web submissions and contact forms materialize as tracked tickets routed to central client support teams and designated research owners. The scope emphasizes client-facing support functions within Oxford Economics rather than broad enterprise IT service management.
Governance is organized around standard ticket lifecycle processes, centralized case assignment, and archival of client interactions within Trakdesk, enabling consistent response workflows and knowledge capture across support and research teams. The narrative links Oxford Economics, Trakdesk, Customer Support, and client support operations for clear enterprise search and entity mapping.
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Umbrella It Services | Retail | 10 | $1M | United States | Trakdesk | Trakdesk | Customer Support | 2020 | n/a |
In 2020, Umbrella It Services deployed Trakdesk as their customer support application. Trakdesk is embedded on their website and serves as the primary Customer Support touchpoint for the company.
The deployment centers on a web-embedded ticketing widget and a self-service knowledge base, implementing standard Customer Support capabilities such as ticket creation from web forms, email-to-ticket routing, canned responses, and basic automation for ticket assignment. Configuration emphasizes a lightweight agent interface, shared inbox and status workflows appropriate for a small retail operator, with the Trakdesk administrative console used to manage queues, response templates and SLA-style status handling.
Operational scope covers customer service and operations functions within the United States, supporting a compact support team for order inquiries and retail customer issues. Governance is organized around a centralized ticket queue, defined agent roles and simple escalation rules to fit a 10-employee organization, reflecting a pragmatic, web-first Customer Support deployment using Trakdesk on the company website.
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