Jakarta, 12530,
Indonesia
Aneka Tambang Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Aneka Tambang and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4006 Aneka Tambang employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aneka Tambang has purchased the following applications: Microsoft 365 for Collaboration in 2020, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021, Freshservice for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aneka Tambang is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aneka Tambang revenues, which have grown to $2.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aneka Tambang intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Aneka Tambang implemented Microsoft 365 as its Collaboration platform. Aneka Tambang uses Microsoft 365 on its public website and within corporate digital channels to centralize cloud-hosted productivity and communications. Microsoft 365 supports business functions including corporate communications, document co-authoring, and team collaboration across the organization.
Deployment is centered on cloud-hosted Microsoft 365 services, leveraging core Office productivity applications, Exchange Online email, SharePoint Online content services, OneDrive for Business file sync, and Microsoft Teams for messaging and meetings. The implementation surfaces Microsoft 365 capabilities on the external site to support content publishing and to link web-facing collaboration workflows with internal document stores. Governance emphasis is on identity and access control and on content lifecycle management to align Collaboration usage with corporate policy.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021 Aneka Tambang implemented Salesforce Sales Cloud as its primary CRM and sales automation application. The deployment aligns with the Sales Automation,CRM,Sales Engagement category and is implemented on the company website to capture and manage customer interactions and inbound inquiries.
Salesforce Sales Cloud was configured to support lead management, opportunity management, account and contact management, pipeline management, and sales engagement workflows. Configuration included custom objects and tailored sales stages to reflect the companys commercial processes, alongside sales analytics dashboards to provide visibility into pipeline and opportunity health.
The implementation is exposed on Aneka Tambangs public website to capture inbound leads and route them directly into Salesforce Sales Cloud, enabling automated lead assignment and initial qualification workflows. Operational coverage prioritized the sales and commercial functions, centralizing contact and pipeline records for downstream commercial teams and account owners.
Governance focused on role based access controls, standardized sales process definitions, and a staged rollout to commercial teams, with administrative configuration and data hygiene enforced within Salesforce Sales Cloud. Training and process documentation accompanied the rollout to ensure consistent record keeping and adoption across sales operations.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Aneka Tambang implemented Freshservice for IT Service Management. Aneka Tambang is using Freshservice on their website as the public entry point for service requests, incident reporting, and access to support information for employees and external stakeholders.
The Freshservice deployment aligns with core IT Service Management capabilities, including incident and request ticketing, a service catalog, a knowledge base, asset and configuration tracking, and workflow automation for ticket routing and escalation. Governance for the implementation is organized around a centralized service desk model to standardize intake and escalation, and the solution is positioned to support internal IT support functions across Aneka Tambang, an Oil, Gas and Chemicals company with 4,006 employees in Indonesia.
|
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2009 | 2011 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2000 | 2000 |
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