AppRiver
2711 N. Haskell Ave. Suite 2300,
Dallas, 75204-2960, TX,
United States
Dallas, 75204-2960, TX,
United States
1 866-223-4645
Professional Services
AppRiver Technographics
AppRiver Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AppRiver and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 AppRiver employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
AppRiver has purchased the following applications: ADP Workforce Now for Core HR in 2021, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AppRiver is running and its propensity to invest more and deepen its relationship with ADP , Drift , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AppRiver revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AppRiver intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AppRiver Tech Stack and Enterprise Applications
AppRiver HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, AppRiver implemented ADP Workforce Now as its Core HR platform. AppRiver, a 250 employee professional services firm headquartered in the United States, is using ADP Workforce Now on their website to surface HR functionality to employees and managers.
The deployment centers on Core HR capabilities in ADP Workforce Now, including HRIS maintenance for employee records, payroll processing, benefits administration, time and attendance tracking, and employee self service portals. ADP Workforce Now was configured to support core HR workflows and lifecycle events such as hires, terminations, and benefits enrollment while preserving centralized personnel data.
Operational coverage is focused on HR and payroll business functions, with HR administrators, payroll staff, and people managers using the platform for routine transactions and approvals. The implementation is provisioned for the companywide employee population and is accessible through AppRiver’s website for employee access and self service.
Governance practices accompanying the rollout include role based access controls, standardized approval workflows, and configuration of policy driven HR processes to align daily operations with the Core HR system. Training and phased enablement were applied to bring HR and payroll teams onto ADP Workforce Now across the organization.
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AppRiver AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, AppRiver deployed Drift AI Chatbot on its public website to deliver conversational engagement and web-based lead qualification. The deployment uses Drift AI Chatbot in the Chatbots and Conversational AI category to surface targeted messaging to site visitors, capture contact intent, and forward qualified conversations to internal teams through site-embedded conversational flows.
Configuration work centered on conversational playbooks, targeted messaging rules, and chat routing logic to map common customer intents to appropriate response flows and human escalation paths. Operational ownership sits with customer-facing functions, primarily marketing, sales, and support, which adjusted intake workflows and escalation procedures to accommodate real-time conversational routing and assisted handoffs.
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AppRiver Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, AppRiver deployed Adobe Connect on its website. Adobe Connect is an Audio Video and Web Conferencing application that AppRiver uses to deliver customer-facing webinars and internal virtual meetings for the 250 employee professional services firm.
The implementation centers on embedding Adobe Connect meeting rooms and webinar interfaces into AppRiver's public web environment, enabling both guest attendees and authenticated participants. Functional capabilities in use align with standard Audio Video and Web Conferencing workflows, including hosted webinars, persistent virtual meeting rooms, screen sharing, and session recording for on-demand playback. Operational coverage focuses on marketing, sales, and support teams for customer education, product demonstrations, and internal collaboration, with scheduling and access controls applied to govern external sessions and participant permissions.
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Collaboration | Collaboration |
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2020 | 2020 |
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AppRiver CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2020 | 2020 |
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AppRiver ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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AppRiver TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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AppRiver IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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AppRiver CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at AppRiver
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by AppRiver Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AppRiver IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AppRiver digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AppRiver Technographics
AppRiver is a Professional Services organization based in United States,
with around 250 employees and annual revenues of $30.0 million.
AppRiver operates a diverse technology stack with applications such as
ADP Workforce Now, Drift AI Chatbot and Adobe Connect,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
AppRiver has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Drift and Adobe Systems.
AppRiver recently adopted applications including
ADP Workforce Now in 2021, Zoominfo Platform in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AppRiver’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AppRiver’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AppRiver technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.