Auswide Bank
16-20 Barolin Street,
Bundaberg, 4670, QLD,
Australia
Bundaberg, 4670, QLD,
Australia
61 7 4150 4000
Banking and Financial Services
Auswide Bank Technographics
Auswide Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Auswide Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 260 Auswide Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Auswide Bank has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2019, Indue Nucleus Card Platform for Card Personalization in 2022, Genesys Cloud CX for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Auswide Bank is running and its propensity to invest more and deepen its relationship with Microsoft , Visa , Indue or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Auswide Bank revenues, which have grown to $52.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Auswide Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Auswide Bank Tech Stack and Enterprise Applications
Auswide Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Auswide Bank implemented Microsoft Dynamics GP as its core ERP Financial platform to centralize finance and lending transaction processing for the regional Australian bank. The implementation was positioned to support finance functions across the institution, with emphasis on accounts payable automation and structured support for retail lending workflows used by lending analysts.
Configuration work focused on standard Microsoft Dynamics GP financial modules including General Ledger, Accounts Payable, Accounts Receivable, and Cash Management, aligned to banking bookkeeping and reconciliation requirements. The deployment incorporated business process mapping for verification and validation of loan applications and document workflows, and formalized invoice data entry and validation processes consistent with accounts payable operation practices.
Operational coverage included the finance organization and lending operations, embedding Microsoft Dynamics GP into transaction processing, ledger management, vendor payment validation, and expense workflows. Governance centered on role based access controls, standardized verification checkpoints for loan and invoice processing, and targeted training for lending analysts and accounts payable staff to operationalize the new ERP Financial processes.
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Expense Management | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2022 | 2022 |
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Auswide Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Indue | Legacy | Indue Nucleus Card Platform | Card Personalization | ERP Services and Operations | n/a | 2022 | 2023 |
In 2022 Auswide Bank engaged Indue to implement Indue Nucleus Card Platform as its Card Personalization solution for card issuance and payments processing. Indue was appointed as the bank's exclusive payments partner to implement NPP and to deploy Direct Entry, BPAY, card switching and settlement and other card services across Australia.
Indue Nucleus Card Platform was used to provide card management and end to end card services, including card personalization and issuance workflows, card lifecycle management and operational orchestration for finance and payments functions. The implementation aligned Card Personalization capabilities such as personalization file generation and secure data handling with broader card operations processes.
Operational coverage included finance, payments and card operations teams across Australia, consolidating card issuance and switching processes under a single vendor relationship. Integrations explicitly delivered during the engagement included national payments infrastructure NPP, Direct Entry rails and BPAY, together with card switching and settlement flows that connect to downstream clearing and processing.
Governance moved toward centralized payments operations under Indue as the exclusive partner, enabling consolidated operational controls and workflow standardization across card and payment functions. The engagement is described as improving customer experiences and operational efficiencies across Australia without disclosed quantitative metrics.
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Digital Banking | ERP Services and Operations |
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2022 | 2022 |
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Auswide Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Auswide Bank implemented Genesys Cloud CX as a Call Center application and deployed the Genesys Customer Experience Platform on its public website to instrument web-based customer engagement. The deployment places Genesys Cloud CX at the center of the bank's digital contact handling for customer service and consumer banking inquiries delivered through the website.
The implementation was configured as a cloud-native contact center, with core Call Center capabilities enabled including omnichannel routing, web chat tied to the website, interactive voice response flows, skills-based queuing, and interaction recording and reporting. Genesys Cloud CX was provisioned to manage both synchronous web sessions and standard telephony contacts in a unified interaction model, consistent with Call Center operational workflows.
Integration scope explicitly centers on the website via the Genesys Customer Experience Platform, creating a direct channel between online visitors and the bank's contact handling environment. Operational coverage is focused on Auswide Bank customer service functions across its Australian footprint, using cloud-hosted infrastructure to consolidate interaction routing and agent desktop interfaces.
Governance and operational process work focused on aligning agent workflows, routing rules, and quality monitoring to the Genesys Cloud CX configuration, establishing platform-based contact handling standards and escalation paths. The narrative centers on system architecture and operationalization of Genesys Cloud CX as the bank's Call Center application for website-driven customer engagement.
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Auswide Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Auswide Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Auswide Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer & Company Secretary | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Head of Information Technology Operations | Director | IT | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Auswide Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Auswide Bank IT executives and key decision makers. This section highlights Auswide Bank's latest recorded technology evaluations, including UltraData Ultracs for Core Banking on 2025-07-22 and TCS BaNCS for Core Banking on 2025-05-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Auswide Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-22 | Auswide Bank | Evaluated | UltraData | UltraData Ultracs | Core Banking | ERP Services and Operations |
| 2025-05-23 | Auswide Bank | Evaluated | Tata Consultancy Services | TCS BaNCS | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Auswide Bank Technographics
Auswide Bank is a Banking and Financial Services organization based in Australia,
with around 260 employees and annual revenues of $52.0 million.
Auswide Bank operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Indue Nucleus Card Platform and Genesys Cloud CX,
covering areas like ERP Financial, Card Personalization and Call Center.
Auswide Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Indue and Genesys.
Auswide Bank recently adopted applications including
Indue New Payment Platform (NPP) in 2022, Indue PayTo in 2022 and Indue Nucleus Card Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Auswide Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Auswide Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Auswide Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.