AVG Technologies
AVG Technologies Technographics
AVG Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AVG Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 AVG Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AVG Technologies has purchased the following applications: SAP Concur Expense for Expense Management in 2012, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AVG Technologies is running and its propensity to invest more and deepen its relationship with SAP , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AVG Technologies revenues, which have grown to $155.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AVG Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AVG Technologies Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, AVG Technologies implemented SAP Concur Expense as its Expense Management solution to centralize administrative support and company expense processing in the Czech Republic. The deployment established SAP Concur Expense as the system of record for employee expense submission and administrative expense processing across the organization, aligning the application with corporate expense policy and submission lifecycle requirements.
Configuration work focused on core expense reporting capabilities, automated expense capture including receipt imaging, policy enforcement rules, and multi step approval workflows common to Expense Management applications. SAP Concur Expense was configured to enforce expense types, approval hierarchies, and compliance checks, and to provide standardized expense reporting and audit trails for finance and administrative teams.
Operational ownership rested with finance and administrative support functions, which centralized expense processing and defined approval flows and role based access controls to govern submissions. Process changes emphasized automated routing and policy driven validation to reduce manual review, while administrative teams managed day to day expense processing and exception handling within SAP Concur Expense.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, AVG Technologies implemented Salesforce Chat (formerly Salesforce Live Agent) as a customer-facing web chat channel, classified under Chatbots and Conversational AI. The deployment placed the Salesforce Chat widget on AVG's public website to route live conversations into support workflows, providing real-time messaging for customer inquiries and web-based support interactions. Configuration emphasized agent console usage, session queuing, skill-based routing, agent presence, and persistent transcript capture to maintain conversational context. AVG configured operating hours, queue and skill assignments, and transcript retention to align chat sessions with existing support processes and agent workflows.
Salesforce Chat (formerly Salesforce Live Agent) was instrumented to escalate chat sessions into structured support workflows and to feed conversational transcripts into agent handling procedures. Governance focused on chat configuration, routing rules, and operational monitoring to ensure consistent handling of web-originated requests. Operational scope centered on the company website as the primary channel, enabling support teams to manage live sessions, capture session metadata, and enforce support process continuity. The implementation utilized Chatbots and Conversational AI capabilities such as real-time messaging, routing, presence, and transcript capture to formalize web chat as a managed support channel.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 AVG Technologies implemented Cisco Webex Meetings as their Audio Video and Web Conferencing solution. The Cisco Webex Meetings implementation is surfaced on the AVG corporate website, where embedded meeting join flows and scheduling links enable web based sessions. This deployment supports both external customer facing interactions and internal collaboration, making AVG Technologies Cisco Webex Meetings Audio Video and Web Conferencing part of customer engagement and cross functional collaboration workflows.
Configuration aligns with standard Audio Video and Web Conferencing capabilities, including live video conferencing, screen sharing, meeting recording and participant management, and the Cisco Webex Meetings platform is used to orchestrate those workflows. Operational ownership required coordination between web development, IT, and product teams to embed meeting flows, manage session governance and control public facing access from the corporate site. The implementation centers on the corporate website as the primary access point for hosted sessions and external engagement using Cisco Webex Meetings.
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2008 | 2008 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2008 | 2008 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at AVG Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by AVG Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AVG Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AVG Technologies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD AVG Technologies Technographics
AVG Technologies is a Professional Services organization based in Czech Republic,
with around 600 employees and annual revenues of $155.0 million.
AVG Technologies operates a diverse technology stack with applications such as
SAP Concur Expense, Salesforce Chat (formerly Salesforce Live Agent) and Cisco Webex Meetings,
covering areas like Expense Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
AVG Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Salesforce and Cisco Systems.
AVG Technologies recently adopted applications including
Talkdesk CX Cloud in 2022, Okta Identity Cloud in 2022 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AVG Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AVG Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AVG Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.