Ripley, DE5 8LE,
United Kingdom
Axess Systems Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Axess Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17 Axess Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Axess Systems has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2013, InstanteStore for eCommerce in 2014, FreeIndex Review System for Customer Experience in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Axess Systems is running and its propensity to invest more and deepen its relationship with Olark , InstanteStore , FreeIndex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Axess Systems revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Axess Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InstanteStore | Legacy | InstanteStore | eCommerce | eCommerce | n/a | 2014 | 2014 |
In 2014, Axess Systems deployed InstanteStore as its eCommerce platform on its public website. The deployment uses InstanteStore on their website to provide a web storefront and online catalog capabilities. Axess Systems InstanteStore eCommerce supports sales and customer engagement workflows for the firm’s professional services offerings in the United Kingdom.
Functional modules implemented include product and catalog management, storefront page templates, checkout and order capture, and administrative content management provided through the InstanteStore application. Configuration and operational control are handled by internal administrators consistent with a 17 person organization, creating a lightweight governance model with role based content and catalog control. Operational coverage is limited to the public website and impacts business functions in sales, marketing, and client service.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeIndex | Legacy | FreeIndex Review System | Customer Experience | CRM | n/a | 2008 | 2008 |
In 2008, Axess Systems implemented FreeIndex Review System on their website. The FreeIndex Review System serves as a Customer Experience application embedded in the public site to capture customer reviews, collect star ratings, and surface testimonials for prospective buyers. The deployment functions as a front office review capture and display layer supporting marketing, sales, and customer service touchpoints.
Configuration is focused on web-embedded review submission and moderation controls, with Axess Systems managing review intake, approval workflows, and live publication on service pages. Operational scope is limited to the customer-facing website and associated contact channels, consistent with Customer Experience tooling used by a small professional services firm. FreeIndex Review System is used to centralize customer feedback on the site and to maintain governance over which reviews are published.
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2012 | 2012 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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