Bancolombia
Carrera 48 # 26-85,
MedellÃÂn, x,
Colombia
MedellÃÂn, x,
Colombia
1 321-727-9100
Banking and Financial Services
Bancolombia Technographics
Bancolombia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bancolombia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31245 Bancolombia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bancolombia has purchased the following applications: SAP SuccessFactors Employee Central for Core HR in 2017, Infosys Finacle for Core Banking in 2009, EdgeVerve AI Next for Generative AI Platforms in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bancolombia is running and its propensity to invest more and deepen its relationship with SAP , Infosys , Solati or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bancolombia revenues, which have grown to $3.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bancolombia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bancolombia Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Bancolombia implemented SAP SuccessFactors Employee Central. The deployment centralized Core HR processes and established a cloud-based employee master and organizational management platform for the bank's Human Resources function. SAP SuccessFactors Employee Central was configured to support employee record management, manager and employee self-service, and workforce lifecycle administration.
Configuration emphasized standard Core HR capabilities such as employee master data, organizational management, position management, and lifecycle workflows consistent with Core HR functionality. Operational scope covered HR and administrative functions across the bank, supporting personnel record consolidation and self-service access for employees and managers. Bancolombia is cited as one of the more than twelve thousand clients of SAP SuccessFactors Employee Central, indicating adoption of the application within large financial services organizations.
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infosys | Legacy | Infosys Finacle | Core Banking | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, Bancolombia selected Infosys Finacle to power its banking operations as a Core Banking platform, with the agreement explicitly covering its Colombia operations and international subsidiaries. The announcement named Infosys Technologies Ltd and positioned Infosys Finacle as the Universal Banking Solution intended to provide a single platform for the bank’s core account, transaction, and customer management needs.
The implementation centered on the Finacle Universal Banking Solution and standard Core Banking capabilities, including core ledger and deposit processing, retail and corporate loan servicing, payments processing, account and product configuration, and teller and branch functionality. Configuration work emphasized product catalog flexibility and transaction processing throughput consistent with universal banking requirements.
Deployments were planned to integrate Finacle with front-office channel systems and industry payment networks, and to feed downstream operational systems such as general ledger, treasury processing, compliance screening, and customer relationship management. The technical architecture was oriented around a centralized core instance with extensions for subsidiary operations, supporting multientity processing and centralized master data for customers and products.
Program governance was organized to support a multi-site rollout across Colombia and Bancolombia’s international subsidiaries, aligning IT, operations, retail and corporate banking functions under a centralized program management office. Operational impact focused on unifying core account servicing, payments, and transaction posting workflows, while enabling local operational teams to manage product and pricing rules through the Finacle configuration framework.
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Debt Collection and Recovery | ERP Services and Operations |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infosys | Legacy | EdgeVerve AI Next | Generative AI Platforms | AI Development | n/a | 2009 | 2010 |
In 2009, Bancolombia implemented Infosys Finacle core banking to consolidate operations across Latin America and modernize banking processes. The Finacle deployment focused on centralizing core banking functions and enabling real-time transaction processing for finance operations in Colombia and the broader region, standardizing operational workflows across sites.
EdgeVerve AI Next is not explicitly cited in the cited announcements, however Bancolombia is a documented Finacle and EdgeVerve customer and may leverage EdgeVerve AI Next as a Generative AI Platforms application for subsequent AI-led initiatives. EdgeVerve AI Next, within the Generative AI Platforms category, would typically provide capabilities such as natural language generation, model orchestration, and workflow augmentation to support customer engagement, transaction analytics, and operational automation.
Any adoption of EdgeVerve AI Next would be expected to align with the existing Finacle core banking architecture, integrating at data and API layers while preserving transaction processing pathways owned by finance and operations. Governance considerations for a Generative AI Platforms rollout would include model governance, data controls, and staged integration with core banking services to minimize operational disruption across regional operations.
Sources emphasize the Finacle core banking engagement with Infosys rather than an explicit EdgeVerve AI Next deployment, therefore statements about EdgeVerve AI Next usage remain inferred from Bancolombia’s documented vendor relationships and typical Generative AI Platforms capabilities. The relationship can be summarized as Bancolombia EdgeVerve AI Next Generative AI Platforms supporting finance operations and adjacent risk and customer functions if adopted.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2025 | 2025 |
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CRM | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Data Platform | CRM |
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2022 | 2022 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2011 | 2012 |
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Application Performance Management | ITSM |
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2011 | 2012 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Application Performance Management | ITSM |
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2024 | 2024 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Asset and Wealth Management | Investment Management |
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2023 | 2023 |
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Trade Order Management System (TOMS) | Investment Management |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2023 | 2023 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2025 | 2025 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Bancolombia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bancolombia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bancolombia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bancolombia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Bancolombia Technographics
Bancolombia is a Banking and Financial Services organization based in Colombia,
with around 31245 employees and annual revenues of $3.73 billion.
Bancolombia operates a diverse technology stack with applications such as
SAP SuccessFactors Employee Central, Infosys Finacle and EdgeVerve AI Next,
covering areas like Core HR, Core Banking and Generative AI Platforms.
Bancolombia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Infosys.
Bancolombia recently adopted applications including
Genesys Cloud CX in 2025, Amazon EC2 in 2025 and Amazon CloudFront in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bancolombia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bancolombia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bancolombia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.