Makati, x,
Philippines
Bank of Makati Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of Makati and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Bank of Makati employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of Makati has purchased the following applications: Ameyo Fusion CX for Customer Support in 2016, Ionic Platform for Apps Development in 2018, Liquid Web Cloud Servers for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of Makati is running and its propensity to invest more and deepen its relationship with Ameyo , Ionic , Liquid Web or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of Makati revenues, which have grown to $141.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of Makati intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ameyo | Legacy | Ameyo Fusion CX | Customer Support | CRM | n/a | 2016 | 2016 |
In 2016, Bank of Makati implemented Ameyo Fusion CX as its Omnichannel Helpdesk Ticketing System to support contact center and customer service business functions. The deployment focused on centralizing ticketing and multichannel engagement workflows for the bank's customer support organization in the Philippines. Ameyo Fusion CX was configured with a customized CRM and Reporting solution to align case management, agent workflows, and operational dashboards with the bank's process requirements. The CRM and Reporting modules were tailored to capture banking customer interactions and to surface metrics required by support and operations teams. The implementation included Voice Logger, filter based intelligent dialing, and multichannel communication across phone, SMS, e mail, and chat, providing an integrated interaction capture and routing layer. Email workflows were configured so the bank could send messages to representatives using customized templates, and Ameyo updated those communications records in the bank's internal database. Requisite security and compliance requirements were implemented as part of the rollout, with controls applied to communication logs and access to CRM records. Governance and operationalization covered template management, reporting configuration, and agent workflow standardization to ensure consistent ticket handling and data capture. Bank of Makati selected Ameyo Fusion CX to improve operations and the project emphasis remained on unifying multichannel contact handling, CRM data integrity, and compliant interaction recording.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ionic | Legacy | Ionic Platform | Apps Development | PaaS | n/a | 2018 | 2018 |
In 2018, Bank of Makati deployed Ionic Platform on its website. The Ionic Platform implementation is categorized under Apps Development and supports the bank's customer-facing web channel and online engagement. The deployment leverages Ionic Platform capabilities to deliver responsive UI components and a hybrid web runtime that provides consistent presentation across browsers and mobile screens. Implementation emphasis was on front-end application development and web delivery rather than core banking processing.
Configuration centered on the Ionic Platform component library, theming, and build pipeline to standardize UI patterns and accelerate web feature delivery, with the Ionic Platform name present in the site code. Integrations with backend systems are not specified in source data and remain unconfirmed, though standard Apps Development projects typically integrate through RESTful APIs and web asset hosting in the bank web tier. Governance focused on web release management and UI consistency across digital channels, aligning front-end development workflows with the bank website technology stack. This implementation directly impacts digital engagement and front-end development practices at Bank of Makati.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Liquid Web | Legacy | Liquid Web Cloud Servers | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
In 2018, Bank of Makati deployed Liquid Web Cloud Servers to host its customer-facing website. The implementation uses Liquid Web Cloud Servers within the Application Hosting and Computing Services category to provide the bank's web hosting and compute infrastructure for its Philippines-based online presence.
The deployment centers on cloud server instances provisioned to run the public website, using virtual compute and persistent block storage to support content delivery and session handling. Functional capabilities implemented align with Application Hosting and Computing Services, including compute provisioning, storage management, IP addressing, and remote management interfaces provided by Liquid Web Cloud Servers.
Operational ownership sits with Bank of Makati IT infrastructure and web operations teams, covering site availability, patch management, backups, and monitoring. The implementation directly impacts digital channels, customer experience operations, and IT operations for the bank, and is accessible via the bank website https://www.bankofmakati.com.ph/ using Liquid Web Cloud Servers.
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||