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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

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● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Michelin, an e2open customer evaluated Oracle Transportation Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

BetMakers Technology Group
Location
Suite 19, Level 2, 50 Glebe Road,
The Junction, 2291, NSW,
Australia
Website
https://www.betmakers.com/
Phone
61 2 4915-8655
Artw industry
Leisure and Hospitality
Employee
Revenue

BetMakers Technology Group Technographics

BetMakers Technology Group Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by BetMakers Technology Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 BetMakers Technology Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that BetMakers Technology Group has purchased the following applications: ServiceNow Field Service Management for Field Service Management in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, ServiceNow Customer Service Management for Customer Support in 2022 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems BetMakers Technology Group is running and its propensity to invest more and deepen its relationship with ServiceNow , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing BetMakers Technology Group revenues, which have grown to $91.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BetMakers Technology Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

BetMakers Technology Group Tech Stack and Enterprise Applications

ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow Field Service Management Field Service Management ERP Services and Operations n/a 2022 2022
In 2022, BetMakers Technology Group began rolling out ServiceNow Field Service Management to formalize field operations for its network of betting terminals. ServiceNow Field Service Management was initiated as a phased deployment, beginning in New Jersey, and is part of a broader ServiceNow footprint that includes Customer Service Management and IT Service Management. The implementation configures ServiceNow Field Service Management alongside ServiceNow Core Asset Management and the Configuration Management Database to provide a single operational view of terminals, spare parts, and consumables. Functional capabilities implemented include technician dispatch and scheduling, digital work logs capturing time on job and parts changes, asset inventory visibility, and planned resource allocation based on service history and time of last service. Integrations link the ServiceNow platform to incident and escalation tooling, with IT Service Management connected to Opsgenie for automated alerting and to collaboration and case notification channels via Zoom Phone, Jira, and Slack, configuration and integration work delivered with support from partner TCloud. Operational coverage focuses on racetrack and on-site technician activity in the US and Europe, with a phased geographic rollout planned across additional US states and into Central and South America, and consideration of ServiceNow Sourcing and Procurement Operations to improve supplier stock replenishment. Governance changes centralized customer and asset data into a single source of truth, simplifying escalation workflows and regulator reporting for incidents and platform availability. Explicit outcomes reported from the combined ServiceNow deployments include a 72% reduction in average resolution times for customer issues, a 32% increase in customer satisfaction score, a 24% reduction in IT costs through tool consolidation, a 100% increase in self-service resolution, and maintenance of employee retention despite rapid support team growth.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2019 2019
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServiceNow Legacy ServiceNow Customer Service Management Customer Support CRM n/a 2022 2022
Tag Management CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2022 2022
Cloud Storage IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at BetMakers Technology Group

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by BetMakers Technology Group Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BetMakers Technology Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BetMakers Technology Group digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD BetMakers Technology Group Technographics
BetMakers Technology Group is a Leisure and Hospitality organization based in Australia, with around 500 employees and annual revenues of $91.0 million.
BetMakers Technology Group operates a diverse technology stack with applications such as ServiceNow Field Service Management, Google Workspace (Formerly Google G-Suite) and ServiceNow Customer Service Management, covering areas like Field Service Management, Collaboration and Customer Support.
BetMakers Technology Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ServiceNow and Google.
BetMakers Technology Group recently adopted applications including ServiceNow Field Service Management in 2022, Slack Connect in 2022 and ServiceNow Customer Service Management in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BetMakers Technology Group’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates BetMakers Technology Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BetMakers Technology Group technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.