Blue Cross Blue Shield of Massachusetts
101 Huntington Avenue, Suite 1300,
Boston, 02199-7611, MA,
United States
Boston, 02199-7611, MA,
United States
1 617-246-5000
Insurance
Blue Cross Blue Shield of Massachusetts Technographics
Blue Cross Blue Shield of Massachusetts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Cross Blue Shield of Massachusetts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Blue Cross Blue Shield of Massachusetts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Cross Blue Shield of Massachusetts has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2021, Workday Benefits for Benefits Administration in 2018, NASCO Processing System for Core Admin Processing System in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Cross Blue Shield of Massachusetts is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Cross Blue Shield of Massachusetts revenues, which have grown to $9.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Cross Blue Shield of Massachusetts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Cross Blue Shield of Massachusetts Tech Stack and Enterprise Applications
Blue Cross Blue Shield of Massachusetts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, Blue Cross Blue Shield of Massachusetts implemented Oracle E-Business Suite as its ERP Financial application to support core finance and accounting workflows. The Oracle E-Business Suite deployment was positioned to centralize general ledger and reconciliation processes across Finance and Accounting, aligning the application with enterprise technology and product management initiatives.
The implementation emphasized functional modules tied to general ledger processing and reconciliation, with explicit attention to Oracle E-Business Suite and FAH support. The program team created and managed features, user stories, and enabler stories in JIRA, defined a product roadmap for finance-impacting initiatives, and executed data mapping, reconciliation of reports, test case development, and test execution to validate financial flows.
Operational integration involved close collaboration between Finance and Accounting teams, Enterprise Technology, Product Management, and Engineering, and coordination with a third party vendor that supports Oracle EBS and FAH. The scope of work focused on embedding Oracle E-Business Suite into existing finance operations and ensuring the application supported month-end GL and reconciliation workflows.
Governance and delivery practices were restructured under a product ownership model, with a Technical Product Owner and Business Systems Analyst driving backlog refinement, prioritization, and program increment planning. The project converted finance systems delivery from a waterfall orientation into Agile and SAFe aligned Scrum practices, with ongoing backlog management and sprint-level execution to operationalize Oracle E-Business Suite for ERP Financial finance functions.
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Expense Management | ERP |
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2013 | 2013 |
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Blue Cross Blue Shield of Massachusetts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, Blue Cross Blue Shield of Massachusetts implemented Workday Benefits under its Benefits Administration program. The deployment complemented a broader Workday footprint that includes Workday HCM, Time, Compensation and Recruiting.
Workday Benefits was configured to deliver core benefits administration capabilities including plan configuration, eligibility rules, enrollment workflows and open enrollment orchestration, with tailored Workday dashboards and an analytics program to surface enrollment and benefits usage signals. Design and development of the Workday Dashboard and Analytic program supported operational reporting and HRIS visibility.
The implementation integrated with a Mercer Analytics platform to centralize benefits reporting and analytics, and governance was routed through the HRIS organization which socialized process changes and managed system execution. Operational scope emphasized HR and compliance functions, with the system used to support ACA and FLSA compliance processes.
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Blue Cross Blue Shield of Massachusetts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| National Account Service Company | Legacy | NASCO Processing System | Core Admin Processing System | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Blue Cross Blue Shield of Massachusetts implemented the NASCO Processing System as a Core Admin Processing System. The NASCO Processing System was positioned to centralize claims and administrative transaction processing within the insurer's operations, establishing a coordinated processing environment for back office workloads. Deployment created a formal NASCO Command Center Coordinator function to provide operational oversight and day to day coordination.
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Blue Cross Blue Shield of Massachusetts Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Blue Cross Blue Shield of Massachusetts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Blue Cross Blue Shield of Massachusetts SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2014 | 2014 |
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Blue Cross Blue Shield of Massachusetts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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Blue Cross Blue Shield of Massachusetts EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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Blue Cross Blue Shield of Massachusetts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Blue Cross Blue Shield of Massachusetts SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2017 | 2017 |
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Sales Performance Management | SPM |
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2016 | 2016 |
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Blue Cross Blue Shield of Massachusetts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Master Data Management | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Blue Cross Blue Shield of Massachusetts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Blue Cross Blue Shield of Massachusetts
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director, Business Intelligence | Director | IT | |
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Senior Director, Technical Integration ( Data solutions, BI, Services, EDI, Perf. Testing) | Director | IT | |
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Director Business Intelligence | Director | IT | |
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EVP & CFO | CXO | Finance | |
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VP of Controller | VP | Finance | |
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Manager, Treasury Operations | Manager | Finance | |
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Associate Director, Finance Systems | Director | IT | |
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Senior Director - IT & Operations | Director | IT | |
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Senior Director, Finance Systems Delivery | Director | IT | |
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Director, Financial Services | Director | Finance | |
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CIO, Enterprise Technology | CXO | IT | |
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CHRO & SVP of Organizational Effectiveness | CXO | HR | |
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Director of Accounts Receivable Management | Director | Finance | |
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Chief Human Resources Officer & Executive Vice President | CXO | HR | |
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Vice President Talent Acquisition, Diversity & Inclusion | VP | HR | |
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HR Administrative Manager, HR Operations | Manager | HR | |
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CIO | CXO | Finance | |
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Director of IT | Director | IT | |
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Vice President, Technology Strategy & Transformation | VP | IT | |
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CTO | CXO | Finance | |
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Senior Director of Information Technology | Director | IT | |
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Senior Manager IT Infrastructure | Manager | IT | |
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Vice President, Talent Acquisition & Chief DEI Officer | CXO | HR | |
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Director Talent Acquisition | Director | HR | |
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Director, Human Resources Operations | Director | HR | |
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Director, Sales CRM Strategy | Enablement | Operations | Director | Sales | |
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Broker Commissions Director | Director | Sales | |
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Director, Salesforce Center of Excellence and Enterprise Delivery | Director | IT | |
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Vice President Account Service and Sales Operations | VP | Sales | |
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Vice President, Network Partnerships and Innovation | VP | Sales | |
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Director, Human Resources - Advisory Services | Director | HR | |
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Vice President, HRBP and Talent & Organizational Development | VP | HR | |
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Sr Director, People Strategy & Development | Director | HR | |
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HR Director - Employee Relations & Advisory Services | Director | HR | |
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HR Service Center Manager | Manager | HR | |
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Chief People Officer & Executive Vice President | CXO | HR | |
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Technical Lead / Senior Business Systems Analyst (Salesforce Center | Manager | Marketing | |
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Apps Being Evaluated by Blue Cross Blue Shield of Massachusetts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Blue Cross Blue Shield of Massachusetts IT executives and key decision makers. This section highlights Blue Cross Blue Shield of Massachusetts's latest recorded technology evaluations, including ADP TotalSource for PEO (Professional Employer Organization) on 2025-06-23, Culture Amp for Employee Experience on 2024-11-27, and Atlassian JIRA for Project Portfolio Management on 2024-05-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Blue Cross Blue Shield of Massachusetts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-06-23 | Blue Cross Blue Shield of Massachusetts | Evaluated | ADP | ADP TotalSource | PEO (Professional Employer Organization) | Professional Services |
| 2024-11-27 | Blue Cross Blue Shield of Massachusetts | Evaluated | Culture Amp | Culture Amp | Employee Experience | HCM |
| 2024-05-29 | Blue Cross Blue Shield of Massachusetts | Evaluated | Atlassian | Atlassian JIRA | Project Portfolio Management | PPM |
FAQ - APPS RUN THE WORLD Blue Cross Blue Shield of Massachusetts Technographics
Blue Cross Blue Shield of Massachusetts is a Insurance organization based in United States,
with around 4000 employees and annual revenues of $9.70 billion.
Blue Cross Blue Shield of Massachusetts operates a diverse technology stack with applications such as
Oracle E-Business Suite, Workday Benefits and NASCO Processing System,
covering areas like ERP Financial, Benefits Administration and Core Admin Processing System.
Blue Cross Blue Shield of Massachusetts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and National Account Service Company.
Blue Cross Blue Shield of Massachusetts recently adopted applications including
Medallia Kampyle in 2022, Salesforce Net Zero Cloud in 2022 and Oracle E-Business Suite in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Cross Blue Shield of Massachusetts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Cross Blue Shield of Massachusetts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Cross Blue Shield of Massachusetts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.