Boots
1 Thane Road West,
Nottingham, NG2 3AA,
United Kingdom
Nottingham, NG2 3AA,
United Kingdom
44 11 5949-2776
Retail
Boots Technographics
Boots Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Boots and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 51000 Boots employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boots has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) for Applicant Tracking System in 2007, Openbravo Store for Point Of Sale in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boots is running and its propensity to invest more and deepen its relationship with SAP , Klarna , Infinite Computer Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boots revenues, which have grown to $8.84 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boots intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Boots Tech Stack and Enterprise Applications
Boots ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Boots began deployment of SAP S/4 HANA as an ERP Financial platform across Boots UK & ROI, Boots Opticians, and No7 Beauty Company. The implementation targeted core finance and financial control functions while preserving business as usual finance operations during the program.
The SAP S/4 HANA implementation concentrated on financial control modules including general ledger, accounts payable, accounts receivable, fixed assets management, period close orchestration and statutory reporting. Configuration priorities included chart of accounts harmonization, close orchestration, intercompany accounting and consolidated financial reporting capabilities commonly associated with an ERP Financial solution.
Operational coverage encompassed finance teams and financial controllers across Boots UK & ROI, Boots Opticians, and No7 Beauty Company, with a Finance Manager role specifically assigned to support BAU activities while the project progressed. That Finance Manager worked closely with process leads and business readiness leads to coordinate cutover sequencing, reconciliation workflows and end user readiness for finance users.
Governance was organized around finance process ownership, business readiness streams and process leads to align system configuration with financial control and compliance requirements. Boots SAP S/4 HANA ERP Financial implementation emphasized staged delivery and embedded finance governance to maintain financial control through configuration, testing and go live.
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Payment Processing | ERP |
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2021 | 2021 |
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Boots HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinite Computer Solutions | Legacy | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Applicant Tracking System | HCM | n/a | 2007 | 2007 |
In 2007, Boots implemented Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) as its Applicant Tracking System to manage recruiting and talent acquisition workflows. The deployment exposed BrassRing through Boots public careers presence, using BrassRing-hosted job pages and form-based application capture to advertise roles and collect candidate submissions directly from the Boots website.
The Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) implementation included standard Applicant Tracking System capabilities such as job requisition creation, career site job posting, candidate application intake, candidate tracking across stages, interview scheduling support, offer management scaffolding, and reporting dashboards for recruiting teams. Configuration emphasized career site integration and role-based recruiter and hiring manager workflows to support requisition approvals and candidate progress tracking.
Operational coverage focused on recruiting use cases for Boots retail and corporate hiring in the United Kingdom, with the BrassRing career portal serving as the front end for sourcing applicants. The implementation centralized applicant data within the Infinite BrassRing Applicant Tracking System, providing a single source for candidate records, application history, and hiring activity visible to HR and recruiting stakeholders.
Governance and process alignment centered on recruiter and hiring manager workflows, access controls, and data capture standards to support consistent candidate handling and compliance reporting. System administration and configuration retained ATS-centric ownership, with career site content and job posting managed through the BrassRing interface and recruiter dashboards used for day to day candidate operations.
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Benefits Administration | HCM |
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2020 | 2020 |
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Employee Engagement | HCM |
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2021 | 2021 |
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Employee Self Service | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2015 | 2015 |
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Talent Assessment | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2020 | 2020 |
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Boots ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Openbravo | Legacy | Openbravo Store | Point Of Sale | ERP Services and Operations | Openbravo | 2015 | 2016 |
In 2015, Boots implemented Openbravo Store in the Point Of Sale category to consolidate and scale POS across Boots Opticians. The deployment targeted more than 600 UK branches and was designed to centralize pricing and discount management while delivering real-time sales visibility to head office.
The Openbravo Store deployment applied core Point Of Sale capabilities including transaction processing, centralized pricing and discounts, loyalty processing, NHS payments handling, and real-time sales reporting to provide chainwide visibility. Configuration work focused on store checkout workflows and centralized merchandising rules to ensure consistent pricing and promotions across optician sites.
Integrations were implemented with NHS payment channels and loyalty systems, and transactional and pricing data were routed to head office systems to enable centralized control and reporting. The project was executed with Openbravo Professional Services as the implementation partner and leveraged Openbravo Store as the application platform.
Governance changes centralized discount and pricing approval at head office and restructured store workflows to support consistent checkout operations and reporting. The case study reports that the rollout improved customer service and provided superior business control through consolidated POS operations and real-time sales visibility.
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Retail Management | ERP Services and Operations |
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2020 | 2020 |
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Boots AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Intelligent Process Automation | AI-Powered Application |
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2020 | 2020 |
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Natural Language Processing | AI-Powered Application |
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2020 | 2020 |
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Boots Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Boots Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2015 | 2015 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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Boots Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2017 | 2017 |
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Boots eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2009 | 2009 |
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Product Review Management | eCommerce |
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2014 | 2014 |
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Boots CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2015 | 2015 |
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CRM | CRM |
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2020 | 2020 |
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Customer Analytics | CRM |
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2009 | 2009 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2018 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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1997 | 1997 |
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Customer Loyalty | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Boots EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2016 | 2016 |
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Boots ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Boots TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Boots IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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Boots CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Boots
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Business Partner | Manager | HR | |
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Finance Manager- Commercial FP&A | Manager | Finance | |
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Head of Payroll | Director | Finance | |
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Chief Customer and Commercial Officer | CXO | Customer Service | |
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SVP and International CIO | VP | IT | |
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Administration and Implementation Manager, Customer Support Centre (CSC), Boots UK | Manager | Customer Service | |
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Head of Customer Experience | Director | Customer Service | |
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CIO | CXO | Finance | |
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Manager of the Boots Customer Support Center | Manager | Customer Service | |
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Support Services Manager | Manager | Customer Service | |
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Senior Director Transformation | Director | IT | |
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Head of HR | Director | HR | |
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Head of Loyalty - Boots Advantage Card | Director | Marketing | |
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CRM Data and Technology Strategist (Loyalty) | CXO | IT | |
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Assistant Marketing Manager - Loyalty (Boots Advantage Card) | Manager | Marketing | |
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Chief Digital Officer | CXO | IT | |
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Head of CRM | Director | Finance | |
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Strategy and Development Manager, Boots Advantage Card | Manager | Operations | |
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Director of Customer Marketing & Loyalty Strategy | Director | Marketing | |
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Marketing Manager, Loyalty | Manager | Marketing | |
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Loyalty Marketing Assistant Manager, Global Consumer Brands | Manager | Marketing | |
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Marketing Manager | Manager | Marketing | |
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Marketing Manager | Manager | Marketing | |
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Finance Manager | Manager | Finance | |
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Head of Finance | Director | Finance | |
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Head of Finance | Director | Finance | |
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Apps Being Evaluated by Boots Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Boots IT executives and key decision makers. This section highlights Boots's latest recorded technology evaluations, including HCL BigFix (formerly IBM BigFix) for Endpoint Detection and Response (EDR) on 2026-03-04, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) for Applicant Tracking System on 2026-03-02, and Salesforce Commerce Cloud for eCommerce on 2026-01-15. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Boots digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-04 | Boots | Evaluated | HCL Technologies | HCL BigFix (formerly IBM BigFix) | Endpoint Detection and Response (EDR) | CyberSecurity |
| 2026-03-02 | Boots | Evaluated | Infinite Computer Solutions | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Applicant Tracking System | HCM |
| 2026-01-15 | Boots | Evaluated | Salesforce | Salesforce Commerce Cloud | eCommerce | eCommerce |
| 2025-11-20 | Boots | Evaluated |
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Master Data Management | PaaS |
| 2025-10-13 | Boots | Evaluated |
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Payroll | HCM |
| 2025-08-31 | Boots | Evaluated |
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eCommerce | eCommerce |
| 2025-08-11 | Boots | Evaluated |
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Core HR | HCM |
| 2025-04-01 | Boots | Evaluated |
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Warehouse Management | SCM |
FAQ - APPS RUN THE WORLD Boots Technographics
Boots is a Retail organization based in United Kingdom,
with around 51000 employees and annual revenues of $8.84 billion.
Boots operates a diverse technology stack with applications such as
SAP S/4 HANA, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) and Openbravo Store,
covering areas like ERP Financial, Applicant Tracking System and Point Of Sale.
Boots has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Infinite Computer Solutions and Openbravo.
Boots recently adopted applications including
Mirakl Marketplace Platform in 2022, Adobe Audience Manager in 2022 and Klarna Payments in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Boots’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Boots’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Boots technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.