Butler, 16001-4670, PA,
United States
Butler Health System Technographics
Butler Health System Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Butler Health System and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Butler Health System employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Butler Health System has purchased the following applications: HealthcareSource Applicant Tracking System for Applicant Tracking System in 2022, TeamSupport SnapEngage for Chatbots and Conversational AI in 2022, Adobe Experience Cloud for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Butler Health System is running and its propensity to invest more and deepen its relationship with HealthcareSource , TeamSupport , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Butler Health System revenues, which have grown to $302.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Butler Health System intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Butler Health System Tech Stack and Enterprise Applications
Butler Health System HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HealthcareSource | Legacy | HealthcareSource Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, Butler Health System implemented HealthcareSource Applicant Tracking System. The Applicant Tracking System is integrated with Butler Health System careers pages on their website to capture external candidate applications and centralize public job posting distribution.
HealthcareSource Applicant Tracking System was configured to support core recruiting workflows typical of an Applicant Tracking System, including job requisition management, candidate record capture, application screening and staged applicant status tracking. The implementation concentrates operational ownership within HR and talent acquisition, aligns hiring manager requisition approvals and standardized workflows, and leverages the website integration to route applicant data into the HealthcareSource Applicant Tracking System for downstream recruiting operations and compliance recordkeeping.
|
Butler Health System AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Butler Health System deployed TeamSupport SnapEngage on its public website. TeamSupport SnapEngage is a Chatbots and Conversational AI application implemented to provide an embedded conversational interface for patient engagement and web based support. The deployment was positioned to support the digital front door and patient access workflows, with configuration and operational ownership assigned to the health system IT organization and patient access teams.
Configuration work established an embedded chat widget, conversational flow design, agent handoff routing, canned response libraries, and transcript capture to support asynchronous follow up. The implementation aligned with standard Chatbots and Conversational AI capabilities including proactive engagement rules, session transfer to human agents, and conversational analytics for monitoring and tuning. Widget placement was concentrated on scheduling, contact and service pages to prioritize appointment inquiries and general patient questions.
Operational coverage is the Butler Health System website serving its United States patient population, with the solution integrated into front office processes for patient access, appointment scheduling, and general patient support. Governance was organized with centralized IT control over technical configuration and patient access ownership of messaging templates and escalation workflows, enabling consistent agent routing and standardized response playbooks.
|
Butler Health System CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022 Butler Health System implemented Adobe Experience Cloud to support Customer Experience on its website. The deployment establishes a centralized digital experience layer for the health system's patient-facing web presence, enabling content authoring, experience authoring, personalization, and web analytics instrumentation.
Implementation emphasis is on site-level experience management and analytics, with tag management and editorial workflows to support content publishing and campaign orchestration across digital channels. Adobe Experience Cloud for Customer Experience supports Butler Health System's patient engagement and web content operations through centralized governance, role-based authoring controls, and analytics-driven experience management.
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2022 | 2022 |
|
Butler Health System IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
Butler Health System CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Butler Health System
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Butler Health System Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-10-30 | Butler Health System | Evaluated | symplr | symplr API Staffing and Scheduling (ex Centricity Staffing and Scheduling) | Workforce Scheduling | HCM |