Accra, x,
Ghana
CalBank Technographics
CalBank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CalBank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 916 CalBank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CalBank has purchased the following applications: Temenos T24 for Core Banking in 2013, Microsoft 365 for Collaboration in 2015, Oracle Service Cloud (ex RightNow) for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CalBank is running and its propensity to invest more and deepen its relationship with Temenos , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CalBank revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CalBank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CalBank Tech Stack and Enterprise Applications
CalBank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, CalBank deployed Temenos T24 as its Core Banking platform for core transaction processing and account management across its Ghana operations. The implementation signal emphasizes a T24 DATABASE ADMINISTRATOR function responsible for database tier administration, instance provisioning, patching, backups and performance tuning, with operational ownership aligned to IT operations and core banking operations teams.
Configuration and implementation work centered on Core Banking modules typical to Temenos T24, including deposit account processing, loan servicing, general ledger posting and customer information management, with business rules and posting engines configured within the application tier. Architecture and governance focused on a managed application and database stack, instance lifecycle and role based administration to support change control, data integrity and ongoing support for retail and corporate banking functions.
|
CalBank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, CalBank implemented Microsoft 365 as its Collaboration platform. CalBank is using Microsoft 365 on their website, indicating public-facing mailboxes and collaboration links are surfaced through Microsoft 365 services. The deployment aligns the bank's external contact points with the vendor's cloud collaboration footprint.
The Microsoft 365 implementation centers on standard Collaboration capabilities, including hosted email, document management and co-authoring, team communication, and enterprise file synchronization as provided by Microsoft 365. Operational coverage focuses on corporate productivity and communications for CalBank staff, with administration controlled through Microsoft 365 native tenant controls, user provisioning, and role-based access management. Governance emphasizes centralized administration of collaboration artifacts and external sharing settings, supporting secure exposure of contact and collaboration endpoints that are visible on the corporate website.
|
CalBank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Service Cloud (ex RightNow) | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, CalBank implemented Oracle Service Cloud (ex RightNow) as its Customer Support solution on its website. The Oracle Service Cloud deployment provides a web based customer support layer embedded in the bank's public site to capture online cases and enable self service for account holders. The implementation supports CalBank's Ghana customer base and centralizes digital intake for retail and corporate support inquiries.
Configured modules included case management, knowledge base authoring, web self service, interaction routing, and email handling to structure incident lifecycles and agent queues. Operationally the system standardized online ticket workflows, knowledge driven responses, and escalation rules for the customer service organization, consolidating web initiated interactions under Oracle Service Cloud (ex RightNow) as the primary Customer Support application referenced on CalBank's site.
|
CalBank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2022 | 2022 |
|
CalBank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2017 | 2017 |
|
CalBank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at CalBank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| IT Auditor | CXO | IT | ||||
| Applications Officer | Director | IT | ||||
| Head, Banking Operations | Director | Finance |
Apps Being Evaluated by CalBank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-07 | CalBank | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |