Canada Revenue Agency
Canada Revenue Agency Technographics
Canada Revenue Agency Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Canada Revenue Agency and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Canada Revenue Agency employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Canada Revenue Agency has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Adobe Experience Manager for Digital Asset Management in 2021, Akamai mPulse for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Canada Revenue Agency is running and its propensity to invest more and deepen its relationship with Oracle , Adobe Systems , Akamai or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Canada Revenue Agency revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Canada Revenue Agency intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Canada Revenue Agency Tech Stack and Enterprise Applications
Canada Revenue Agency ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Canada Revenue Agency implemented Oracle NetSuite ERP in the ERP Financial category to consolidate core finance and accounting processes. The deployment used Oracle NetSuite ERP as a cloud-hosted SaaS financial system, providing a centralized platform for general ledger management, transaction processing, and period close orchestration for the agency's finance function. This implementation positioned Oracle NetSuite ERP as the primary ERP Financial application supporting finance and accounting business functions within the organization.
Configuration focused on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, fixed asset accounting, financial reporting, and budgeting workflows. The project emphasized chart of accounts standardization, role based access controls, approval routing, and audit trail configuration to meet public sector governance needs. Operational scope centered on finance and accounting departments, with governance practices established to standardize financial workflows and enforce controls through the Oracle NetSuite ERP configuration.
|
Canada Revenue Agency Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2021 | 2021 |
In 2021 Canada Revenue Agency implemented Adobe Experience Manager as its Digital Asset Management solution on its public website, embedding Adobe Experience Manager into its web publishing stack for centralized asset control. The deployment is focused on managing digital media and document assets used across the CRA website and supporting communications and content operations for its online properties.
The implementation configures core Digital Asset Management capabilities such as a centralized asset repository, metadata taxonomy and tagging, version control, automated rendition generation for web delivery, enterprise search and editorial approval workflows. Configuration emphasizes role based access and asset lifecycle controls to support departmental content owners and editorial teams.
Adobe Experience Manager is integrated with the CRA website content delivery and editorial CMS workflows to serve responsive assets and managed media to web pages. Operational coverage centers on web content editors, communications teams and digital channels for the Canada Revenue Agency website, aligning asset ingestion, searchability and publishing paths with site delivery requirements.
Governance for the Adobe Experience Manager deployment includes formalized content ownership, metadata and tagging standards, editorial approval processes and retention policies to control asset lifecycle and publishing readiness. The rollout places Adobe Experience Manager at the center of CRA web content operations, providing a single Digital Asset Management platform for asset governance and web publishing.
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Canada Revenue Agency ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, Canada Revenue Agency deployed Akamai mPulse on its public website. Akamai mPulse is being used as an Application Performance Management solution to capture real user monitoring telemetry and front end performance metrics across public-facing pages, instrumenting user sessions and page load behaviors.
The implementation embeds RUM beacons and page level instrumentation into site HTML to record timing, resource load, and session events, with configuration for event sampling and session aggregation common to Application Performance Management workflows. Operational ownership is oriented to web operations, performance engineering, and digital services teams, with dashboards and alerts driving ongoing performance monitoring and iterative triage by development and operations stakeholders.
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Canada Revenue Agency IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Canada Revenue Agency
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director | Director | Finance | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Commissioner of Revenue and Chief Executive Officer | CXO | Finance | |
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Apps Being Evaluated by Canada Revenue Agency Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Canada Revenue Agency IT executives and key decision makers. This section highlights Canada Revenue Agency's latest recorded technology evaluations, including Entrust Onfido for Identity and Access Management (IAM) on 2025-06-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Canada Revenue Agency digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-05 | Canada Revenue Agency | Evaluated | Entrust | Entrust Onfido | Identity and Access Management (IAM) | CyberSecurity |
FAQ - APPS RUN THE WORLD Canada Revenue Agency Technographics
Canada Revenue Agency is a Media organization based in Canada,
with around 3600 employees and annual revenues of $1.00 billion.
Canada Revenue Agency operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Adobe Experience Manager and Akamai mPulse,
covering areas like ERP Financial, Digital Asset Management and Application Performance Management.
Canada Revenue Agency has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Adobe Systems and Akamai.
Canada Revenue Agency recently adopted applications including
Adobe Experience Manager in 2021, Akamai mPulse in 2021 and Akamai CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Canada Revenue Agency’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Canada Revenue Agency’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Canada Revenue Agency technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.