Cape Union Mart
Cape Union Mart Technographics
Cape Union Mart Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cape Union Mart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Cape Union Mart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cape Union Mart has purchased the following applications: Oracle Retail Merchandising System for Retail Management in 2019, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Oracle Retail Merchandising Analytics for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cape Union Mart is running and its propensity to invest more and deepen its relationship with Oracle , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cape Union Mart revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cape Union Mart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cape Union Mart Tech Stack and Enterprise Applications
Cape Union Mart ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Cape Union Mart implemented the Oracle Retail Merchandising System on Oracle Retail Cloud to centralize merchandising and inventory operations. This Retail Management deployment was scoped to improve assortment planning, inventory visibility and multichannel assortment execution across the retailers store network and sales channels in South Africa.
The implementation configured core merchandising and assortment planning capabilities within Oracle Retail Merchandising System, including systemized workflows, dashboard-driven decision support and end-to-end reporting. Functional capabilities emphasized automated assortment development, inventory allocation visibility and demand forecast inputs to support replenishment and fulfillment processes.
Integration work focused on real-time data flows across the Oracle portfolio to provide consolidated operational views, enabling synchronized inventory and merchandising data across stores, online channels and downstream fulfillment. The program touched merchandising, planning, stores and supply chain operations and replaced manual Excel-based assortment processes with a common user interface and standardized workflows.
Stated benefits include improved inventory visibility, more sophisticated merchandise assortments, more seamless fulfillment and more accurate demand forecasts, enabling Cape Union Mart to prioritize business objectives over technology. Governance changes centered on shifting decision workflows from spreadsheets to systemized dashboards and end-to-end reporting within the Retail Management platform.
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Retail Management | ERP Services and Operations |
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2019 | 2019 |
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Retail Management | ERP Services and Operations |
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2019 | 2019 |
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Retail Management | ERP Services and Operations |
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2019 | 2019 |
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Cape Union Mart AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Cape Union Mart deployed Salesforce Chat (formerly Salesforce Live Agent) on its website. Cape Union Mart implemented Salesforce Chat in 2019 as a Chatbots and Conversational AI solution to support online customer service operations for its South Africa e-commerce storefront.
The implementation surfaces an embedded web chat widget on the public storefront to enable real-time web chat sessions and agent-handled conversations. Configuration applied Chatbots and Conversational AI capabilities such as routing and queue management, canned messaging and agent presence handling, session transcript capture, and chat window UI configuration. These functional modules support synchronous customer engagement and agent productivity in the online sales channel.
The deployment is web-facing and tied to the Salesforce environment to persist chat transcripts and support agent workflows within the retailer's application ecosystem. Operational coverage is focused on e-commerce customer service and contact center agents who handle online shopper inquiries, with the chat channel instrumented on the company website in South Africa.
Governance and process configuration included chat routing rules, agent access controls, and transcript retention settings configured within Salesforce Chat to align with retail customer service workflows. The implementation centers Cape Union Mart Salesforce Chat Chatbots and Conversational AI on customer service and e-commerce operational functions.
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Cape Union Mart Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandising Analytics | Analytics and BI | Analytics and BI | OLR | 2019 | 2023 |
In 2019 Cape Union Mart deployed Oracle Retail Merchandising Analytics as part of a broader move to Oracle Retail Merchandising Cloud Service and related Oracle Retail planning and science services. The implementation addressed merchandising, inventory and fulfillment processes across Cape Union Mart operations in South Africa and is categorized under Analytics and BI.
Configuration centered on Oracle Retail Merchandising Analytics, with the implementation leveraging analytics for assortment analysis, demand forecasting, replenishment planning and inventory visibility aligned to standard merchandising and planning workflows. The deployment used cloud-hosted Oracle Retail Merchandising Cloud Service capabilities combined with Oracle Retail planning and science services to instrument merchandise performance and forecasting pipelines.
Operational coverage included merchandising, supply chain and warehouse fulfillment functions, enabling alignment between planning outputs and order-fulfillment execution. Use of Oracle Retail Merchandising Analytics is inferred as part of the Oracle Retail analytics and planning suite, supporting downstream fulfillment throughput improvements with fewer warehouse staff.
Governance and rollout were supported by implementation partner OLR and Oracle Retail Consulting, who worked with merchandising and supply chain teams to configure analytics models and operational workflows. The project emphasized cloud-based analytics integration into merchandising and fulfillment operations without disclosing specific prior system migration details.
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Cape Union Mart Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Cape Union Mart eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Review Management | eCommerce |
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2017 | 2017 |
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Cape Union Mart SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Allocation and Replenishment | SCM |
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2019 | 2019 |
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Cape Union Mart CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Cape Union Mart ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Cape Union Mart IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Cape Union Mart CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Cape Union Mart Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PEO (Professional Employer Organization) | Professional Services |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Cape Union Mart
| First Name | Last Name | Title | Function | Department | Phone | |
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Group IT & E-Commerce Executive | CXO | IT | |
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Merchandise Director | Director | Finance | |
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Supply Chain Optimisation Leader | Manager | Supply Chain | |
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Enterprise Application Manager | Manager | IT | |
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Supply Chain Executive | Director | Supply Chain | |
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IT Service Manager | Manager | IT | |
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IT Manager | Manager | IT | |
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Enterprise Applications Manager | Manager | IT | |
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Apps Being Evaluated by Cape Union Mart Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cape Union Mart IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cape Union Mart digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Cape Union Mart Technographics
Cape Union Mart is a Retail organization based in South Africa,
with around 2000 employees and annual revenues of $350.0 million.
Cape Union Mart operates a diverse technology stack with applications such as
Oracle Retail Merchandising System, Salesforce Chat (formerly Salesforce Live Agent) and Oracle Retail Merchandising Analytics,
covering areas like Retail Management, Chatbots and Conversational AI and Analytics and BI.
Cape Union Mart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Salesforce.
Cape Union Mart recently adopted applications including
Monday.com WorkForms in 2024, Monday.com Monday Service in 2024 and Mouseflow in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cape Union Mart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cape Union Mart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cape Union Mart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.