Charlotte, 28203, NC,
United States
Carolina Health Care Technographics
Carolina Health Care Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carolina Health Care and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60000 Carolina Health Care employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carolina Health Care has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2013, Kaufman Hall ERP for Education ERP, Healthcare ERP in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carolina Health Care is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Kaufman Hall or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carolina Health Care revenues, which have grown to $9.04 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carolina Health Care intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carolina Health Care Tech Stack and Enterprise Applications
Carolina Health Care ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Carolina Health Care deployed Oracle PeopleSoft ERP as an ERP Financial implementation to support a large enterprise reporting and core financial system environment tied to PeopleSoft, Kaufman Hall, and Excel based reporting. The Oracle PeopleSoft ERP installation focused on centralizing financial data structures and reporting workflows across the organization, aligning transactional processing and budget advisory workflows with enterprise reporting needs.
Implementation work included building and updating core system tables within the PeopleSoft environment and associated reporting stores. Teams developed and tested allocations and process workflows within PeopleSoft, prepared and validated correcting journal entries to address feeder system data exchange issues, and supported advanced technological and functional features of core financial systems to maintain transaction accuracy and timeliness.
Integrations and interoperability efforts addressed information sharing and data integrity across PeopleSoft, Kaufman Hall Budget Advisor, PeopleSoft nVision, XML reporting exports, and relational database platforms including Oracle and MS SQL. Troubleshooting and query development used PeopleSoft Query, Oracle MS SQL tools, MS Access, and Excel to validate feeder interfaces, construct advanced queries, and prepare artifacts for migration to production for the functional customer base.
Governance and operational controls emphasized test and validation cycles for infrastructure enhancements and changes, staged migration of queries and workflow automations to production, and procedural handling of correcting journals when reconciliation uncovered feeder discrepancies. Operational scope centered on supporting core financial functions and enterprise reporting workflows, with formalized build, test, and production migration steps to sustain PeopleSoft driven ERP Financial operations.
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Expense Management | ERP |
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2012 | 2012 |
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Carolina Health Care ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kaufman Hall | Legacy | Kaufman Hall ERP | Education ERP, Healthcare ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Carolina Health Care implemented Kaufman Hall ERP within an Education ERP,Healthcare ERP footprint to centralize core financial reporting and budgeting workflows across its enterprise reporting environment. The Kaufman Hall ERP deployment was positioned alongside existing enterprise reporting components to support financial transaction processing, budgeting, and reporting for the finance organization.
The implementation scope focused on building and updating core system tables in a large enterprise reporting system, and supporting advanced technological and functional capabilities of core financial systems. Functional capabilities implemented included query and report development, allocations, process workflow automation, and development of XML and PeopleSoft nVision based financial reports, as well as configuration of Kaufman Hall Budget Advisor reporting objects.
Integrations and data orchestration tied Kaufman Hall ERP to PeopleSoft based financial sources and to feeder system exchanges that used Excel and MS Access for intermediate data handling, with Oracle and MS SQL serving as database platforms. Technical workstreams included troubleshooting information sharing and data integrity across PeopleSoft, Kaufman Hall and spreadsheet-based feeds, and use of PeopleSoft Query for investigative and corrective tasks.
Governance and operational processes emphasized rigorous test and validation of infrastructure enhancements, verification of transaction accuracy and timeliness, and preparation of correcting journal entries when feeder exchanges produced exceptions. Build and test cycles were used to mature queries, allocations and workflow processes before migration to production, with the rollout organized to serve the functional customer base in finance and reporting.
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Carolina Health Care AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Carolina Health Care implemented LivePerson Conversational Cloud. The LivePerson Conversational Cloud is deployed on Carolina Health Care's website as a Chatbots and Conversational AI solution to provide web-based conversational engagement and automated messaging capabilities.
The implementation centers on a cloud-hosted conversational platform integrated via an embedded web messaging layer, delivering virtual agent interactions and live agent handoff workflows typical for Chatbots and Conversational AI deployments. Configuration emphasis includes intent classification, session routing, and scripted conversational flows to support patient-facing inquiries through the website. Operational ownership is positioned around digital channels and contact center functions, with governance focused on conversational content, escalation rules, and live agent coverage for web-based patient engagement.
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Carolina Health Care Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Carolina Health Care Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Carolina Health Care CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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Carolina Health Care IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Database Management | IaaS |
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2013 | 2013 |
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Carolina Health Care CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Carolina Health Care
Apps Being Evaluated by Carolina Health Care Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-05 | Carolina Health Care | Evaluated | symplr | symplr API ShiftSelect | Workforce Scheduling | HCM |
| 2024-06-03 | Carolina Health Care | Evaluated | DISA | DISA Drug Testing | BackGround Screening | HCM |