Cazoo Limited
Cazoo Limited Technographics
Cazoo Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cazoo Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3226 Cazoo Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cazoo Limited has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Google Looker for Analytics and BI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cazoo Limited is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cazoo Limited revenues, which have grown to $986.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cazoo Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cazoo Limited Tech Stack and Enterprise Applications
Cazoo Limited ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, Cazoo Limited implemented Oracle NetSuite ERP as its ERP Financial platform to centralize finance operations across newly acquired entities. The deployment targeted finance process standardization for UK and overseas finance users while supporting multi company consolidation and month end close activities.
The implementation emphasized administrative and configuration controls within Oracle NetSuite ERP, including role and access management, security administration, custom objects, scripting, saved searches, reports, KPIs, dashboards, and workflow maintenance. NetSuite workflow automation and scripting were configured to support procure to pay, order to cash, and record to report process flows, with the NetSuite Financials Administrator role responsible for ongoing optimization and support.
Operational integration work included managing NetSuite 3rd party integrations and administering other third party finance systems, plus provisioning users on Solution 7 as part of cross system user management. The scope covered migrating acquisitions onto NetSuite and providing first line support for finance users in the UK and overseas, with escalation paths to development or solution partners for complex integration issues.
Governance and controls were implemented with change control best practices and SOX aligned configuration controls, including monitoring of account management and profile creation. The program established escalation workflows for support queries, and retained configuration ownership within the Finance Systems team to ensure compliance and operational continuity.
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Payment Processing | ERP |
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2020 | 2020 |
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Cazoo Limited AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Cazoo Limited deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. Cazoo implemented Salesforce Chat as a Chatbots and Conversational AI solution to enable real time customer support and online sales engagement through an embedded web chat experience.
The deployment centers on an embedded chat widget that captures pre chat information, manages session queuing, provides chat transcripts and routes conversations to live agents. Configuration work focused on agent console workflows, canned responses and escalation routing, with implementation guidance applied to website front end session initiation and operational runbooks for chat staffing and message handling across customer support and sales teams.
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Cazoo Limited Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Looker | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, Cazoo Limited implemented Google Looker as its enterprise analytics and reporting platform. The Google Looker deployment focused on Analytics and BI use across Customer Experience, User Research, CRM and Customer Support to centralize customer interaction intelligence and operational reporting.
Implementation centered on a unified data model connecting live chat, call, email and CRM interactions, with Looker fronting visualizations and dashboards for segmentation and audience creation. The team used DBT and SQL to transform source data into modeled datasets that feed Google Looker explores and dashboards. Automation and monitoring were established to streamline daily processes and ensure campaign and reporting pipelines ran as expected.
Integrations included Salesforce Service Cloud, Salesforce Marketing Cloud, Segment, Qualtrics and Git based pipelines for version control, reflecting an integrated data stack feeding the Google Looker environment. The project incorporated data migrations from acquired businesses to preserve a single source of truth and to unify customer records across channels. Visualizations in Google Looker supported personalized communications and operational analytics across several markets.
Operational governance emphasized stakeholder management across Customer Experience, User Research, CRM and Customer Support, with analysts gathering requirements and owning ETL definitions and Looker model configurations. Regularized processes for requirements intake, DBT transformation governance and monitoring reduced manual effort in recurring tasks and enabled faster delivery of analytic outputs. Outcomes explicitly included reduced time for daily processes and maintenance of a single source of truth.
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Cazoo Limited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Cazoo Limited Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Cazoo Limited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Cazoo Limited ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Cazoo Limited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Cazoo Limited
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Cazoo Limited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cazoo Limited IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cazoo Limited digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Cazoo Limited Technographics
Cazoo Limited is a Retail organization based in United Kingdom,
with around 3226 employees and annual revenues of $986.0 million.
Cazoo Limited operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Salesforce Chat (formerly Salesforce Live Agent) and Google Looker,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
Cazoo Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Salesforce and Google.
Cazoo Limited recently adopted applications including
Oracle NetSuite ERP in 2021, Google Looker in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cazoo Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cazoo Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cazoo Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.