Central Pacific Bank
220 S King St Floor 1,
Honolulu, 96813, HI,
United States
Honolulu, 96813, HI,
United States
1 808-544-0500
Banking and Financial Services
Central Pacific Bank Technographics
Central Pacific Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Central Pacific Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 735 Central Pacific Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Central Pacific Bank has purchased the following applications: Fiserv Dovetail for Payment Processing in 2021, ADP Workforce Now for Core HR in 2021, Fiserv Signature Bank Platform for Core Banking in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Central Pacific Bank is running and its propensity to invest more and deepen its relationship with Fiserv , ADP , Finastra or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Central Pacific Bank revenues, which have grown to $263.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Central Pacific Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Central Pacific Bank Tech Stack and Enterprise Applications
Central Pacific Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Dovetail | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021 Central Pacific Bank implemented Fiserv Dovetail for Payment Processing on its public website, deploying a web-facing payments layer to support online payment acceptance and digital checkout workflows. The deployment centers on using Fiserv Dovetail to manage customer-initiated transactions through the bank website, aligning the Payment Processing application with the bank's consumer and small business digital channels.
Configuration work focused on online payment acceptance, authorization and settlement workflows, tokenization for card on file use cases, and transaction reporting to support reconciliation. Fiserv Dovetail was configured to provide payment orchestration and transaction visibility, consistent with common Payment Processing functional modules such as routing, authorization flows, and consolidated transaction reporting.
Operational coverage included the bank's digital channels and payments operations teams, with governance changes to incorporate payment monitoring and reconciliation into existing operations processes. Rollout responsibilities remained with internal digital and payments teams, and the implementation emphasized web integration patterns and role based operational controls to manage live transaction processing through Fiserv Dovetail.
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Central Pacific Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Central Pacific Bank implemented ADP Workforce Now. ADP Workforce Now serves as the bank's Core HR platform and is referenced on the bank's website, covering the organization's HR and payroll footprint for approximately 735 employees in the United States.
The deployment aligns to Core HR capabilities, with configuration focused on a central HR information system, payroll processing, time and attendance, benefits administration, and employee and manager self service. ADP Workforce Now was provisioned to standardize personnel records, enforce configurable HR workflows, and provide packaged reporting and analytics consistent with Core HR functional patterns.
Architecturally the implementation uses ADP Workforce Now's cloud native SaaS model to centralize HR and payroll operations, enabling web access via the bank's site for user access and self service. Operational coverage centers on HR and payroll business functions, with the platform acting as the authoritative HR record for common processes such as hiring, onboarding, absence tracking, and compensation administration.
Governance for the ADP Workforce Now implementation emphasizes centralized HR administration, role based access controls, and configurable approval workflows to align HR process owners and hiring managers. The configuration supports enterprise HR process standardization and routine compliance reporting as expected for a Core HR deployment.
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Central Pacific Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Central Pacific Bank implemented Fiserv Signature Bank Platform as its central loan servicing instance within the Core Banking portfolio to standardize loan operations and compliance workflows. The deployment focused on the Fiserv Signature Bank Platform as the bank's primary loan servicing application and was supported through ongoing vendor collaboration and internal platform administration.
The implementation concentrated on loan servicing functional capabilities, with configuration and administration work to support servicing workflows, payment processing, escrow and insurance tracking integration, and compliance controls. System programming changes were executed to ensure regulatory compliance with the Service members Civil Relief Act and HUD requirements, and functional tuning included data cleanup to improve downstream integrations with an insurance tracking vendor.
Operational integrations and coverage extended across Compliance, Loan Operations, and multiple business units, with the Fiserv vendor engaged as the platform provider and bank support teams operating the application. The Fiserv Signature Bank Platform supported cross-department dispute workflows for credit reporting, and interfaces were adjusted or maintained to ensure adherence to amendments to Regulation X and Regulation Z.
Governance and process work included providing guidance and counsel to business unit managers, stakeholders, and technology groups on system features and best practices, plus ongoing administration for Compliance and Loan Operation teams. Projects emphasized data integrity, operational workflow redesign to increase efficiency and improve customer experience, and continued support for Fair Credit Reporting Act compliance.
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2024 | 2024 |
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Central Pacific Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Central Pacific Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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Central Pacific Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Central Pacific Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Central Pacific Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Central Pacific Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Central Pacific Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President and Chief Technology Officer | CXO | IT | |
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EVP, Chief Digital Officer | CXO | IT | |
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President and CEO | CXO | Finance | |
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International Banking Officer | Manager | Finance | |
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Apps Being Evaluated by Central Pacific Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Central Pacific Bank IT executives and key decision makers. This section highlights Central Pacific Bank's latest recorded technology evaluations, including Finastra Encore Teller for Digital Banking on 2025-01-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Central Pacific Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-29 | Central Pacific Bank | Evaluated | Finastra | Finastra Encore Teller | Digital Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Central Pacific Bank Technographics
Central Pacific Bank is a Banking and Financial Services organization based in United States,
with around 735 employees and annual revenues of $263.0 million.
Central Pacific Bank operates a diverse technology stack with applications such as
Fiserv Dovetail, ADP Workforce Now and Fiserv Signature Bank Platform,
covering areas like Payment Processing, Core HR and Core Banking.
Central Pacific Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv and ADP.
Central Pacific Bank recently adopted applications including
Argo Retail Lending in 2024, DocuSign eSignature in 2022 and Hubspot CRM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Central Pacific Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Central Pacific Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Central Pacific Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.