CenturyLink
100 CenturyLink Drive,
Monroe, 71203, LA,
United States
Monroe, 71203, LA,
United States
1 318-388-9000
Communications
CenturyLink Technographics
CenturyLink Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CenturyLink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42500 CenturyLink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CenturyLink has purchased the following applications: SAP Concur Expense for Expense Management in 2010, Monster Applicant Tracking System for Applicant Tracking System, Onboarding in 2019, 3-GIS | Admin for OSS/BSS in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CenturyLink is running and its propensity to invest more and deepen its relationship with SAP , Monster , Culture Amp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CenturyLink revenues, which have grown to $22.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CenturyLink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CenturyLink Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, CenturyLink implemented SAP Concur Expense to centralize Expense Management across its field sales organization and retail channels. The deployment addressed expense reporting and policy enforcement needs for a distributed portfolio that included CenturyLink Authorized Sales Agents, Master Agents, Big Box Managers and sales teams, MDU property managers and retail store staff.
Configuration focused on standard expense reporting, approval workflow, and policy compliance capabilities typical of Expense Management platforms, with governance controls to support monthly reporting and auditability. SAP Concur Expense was used as the authoritative expense capture and submission system while expense policy training and reporting templates were configured to support recurring churn and sales performance discussions.
Operationally the SAP Concur Expense implementation ran alongside CenturyLink staff activity tracking in a Microsoft CRM Tool, with teams tracking daily activities and follow ups in CRM and managing travel and expense transactions through SAP Concur Expense. Business functions impacted included field sales, retail operations, finance and compliance, with expense workflows supporting account prospecting, sales enablement, and marketing activity tracking.
Rollout and governance emphasized user enablement and ongoing communications, delivered through site visits, email, phone and formal training sessions that included presentations on pricing, billing and compliance. Subject matter experts provided first contact resolution and promise based management, while reporting and recurring training supported monthly sales and churn expectations without introducing external implementation partner references.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Monster | Legacy | Monster Applicant Tracking System | Applicant Tracking System, Onboarding | HCM | n/a | 2019 | 2019 |
In 2019, CenturyLink implemented Monster Applicant Tracking System to support recruiting and onboarding workflows, aligning the deployment to their Applicant Tracking System,Onboarding needs. The Monster Applicant Tracking System was configured to prioritize candidate sourcing and recruitment marketing capabilities, with emphasis on social recruiting channels to broaden talent reach.
Configuration emphasized candidate pool expansion and recruitment marketing automation, leveraging Monster Social Job Ads and Monster Twitter Cards as primary sourcing channels within the Monster Applicant Tracking System. Functional capabilities implemented included job distribution and social ad management, candidate tracking across requisitions, and onboarding intake workflows to move selected candidates toward hire.
Operational scope focused on the Talent Acquisition and Recruitment Marketing teams, where the platform was used to create new candidate pools and route applicants into hiring pipelines for unique skill areas. The implementation centralized social recruiting activity within the Monster Applicant Tracking System, enabling talent acquisition to target broader external audiences and capture new talent segments.
Outcomes reported by CenturyLink included new candidate pools created and new hires in unique skill areas, with social recruiting cited as a key expansion of sourcing horizons. The implementation highlights use of Monster Social Job Ads and Monster Twitter Cards together with Monster Applicant Tracking System to drive recruitment marketing and candidate acquisition efforts.
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Core HR | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2017 | 2017 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2010 | 2010 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2010 | 2010 |
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Workforce Scheduling | HCM |
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2010 | 2010 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 3-GIS | Legacy | 3-GIS | Admin | OSS/BSS | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, CenturyLink implemented 3-GIS | Admin. The implementation addressed Apps Category and focused on consolidating distributed fiber inventory following the company’s acquisition of Level(3).
CenturyLink centralized its fiber geodatabase to create a single source of truth for network topology and asset location, deploying a centralized geodatabase architecture that supported automated least-cost routing and mobile field workflows. 3-GIS | Admin was used to standardize spatial asset schema, enforce attribute normalization, and enable route engineering workflows consistent with geospatial network inventory management.
The deployment supported network planning, provisioning, and field operations across North America and Europe, extending to both office planning teams and mobile workforce field crews. Operational coverage included geospatial inventory control, automated route optimization for provisioning, and mobile data capture for construction and maintenance activities, with 3-GIS | Admin referenced as the administrative module for these functions.
Governance activity emphasized data consolidation and inventory governance, including data model harmonization and process alignment for planning and provisioning workflows. Rollout activities implied phased consolidation of acquired assets into the single geodatabase, training for field users on mobile workflows, and establishment of centralized inventory stewardship to sustain the consolidated network inventory.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2011 | 2011 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing, Sales Engagement | CRM |
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2016 | 2016 |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2018 | 2018 |
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Sales Engagement | CRM |
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2018 | 2018 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hardware Asset Management (HAM) | IT Asset Management |
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2018 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Database Management, Open-Source Database | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CenturyLink
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by CenturyLink Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CenturyLink Technographics
CenturyLink is a Communications organization based in United States,
with around 42500 employees and annual revenues of $22.40 billion.
CenturyLink operates a diverse technology stack with applications such as
SAP Concur Expense, Monster Applicant Tracking System and 3-GIS | Admin,
covering areas like Expense Management, Applicant Tracking System, Onboarding and OSS/BSS.
CenturyLink has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Monster and 3-GIS.
CenturyLink recently adopted applications including
Salesforce Sales Cloud in 2021, Okta Identity Cloud in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CenturyLink’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CenturyLink’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CenturyLink technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.