Changi Airport Group
60 Airport Boulevard #046-037-01 Changi Airport Terminal 2,
Singapore, 819643,
Singapore
Singapore, 819643,
Singapore
65 6541-1922
Transportation
Changi Airport Group Technographics
Changi Airport Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Changi Airport Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2151 Changi Airport Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Changi Airport Group has purchased the following applications: SAP Concur Invoice for AP Automation in 2018, Shrivra HRMWage Time Off for Absence and Leave Management in 2023, Guardrails AI Enterprise for AI Guardrails in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Changi Airport Group is running and its propensity to invest more and deepen its relationship with SAP , Shrivra , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Changi Airport Group revenues, which have grown to $2.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Changi Airport Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Changi Airport Group Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP Financial Management | n/a | 2018 | 2018 |
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AP Automation | ERP Financial Management |
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2023 | 2023 |
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shrivra | Legacy | Shrivra HRMWage Time Off | Absence and Leave Management | HCM | n/a | 2023 | 2023 |
In 2023 Changi Airport Group implemented Shrivra HRMWage Time Off to address Absence and Leave Management across its Singapore operations. Shrivra HRMWage Time Off supports HR and operational functions by providing a centralized application for time-off requests and approvals, and the deployment is described based on the vendor client roster rather than a published case study.
The implementation is assumed to leverage standard Absence and Leave Management capabilities including employee self-service for leave requests, configurable approval workflows for line managers, accrual and entitlement tracking, and consolidated time-off calendars to increase visibility for staffing planners. Configuration likely emphasizes policy enforcement and audit trails, while reporting and basic analytics enable HR to reconcile leave balances and support operational scheduling decisions.
Operational coverage is focused on HR and airport operations teams in Singapore, where the application is used to streamline leave approvals and improve staffing visibility for airport operations. This conclusion is inferred from the vendor listing on Shrivra HRM Wage and product descriptions rather than a dedicated press release or implementation case study.
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Core HR | HCM |
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2015 | 2016 |
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HR Compliance | HCM |
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2018 | 2018 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2015 | 2015 |
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Payroll, Core HR | HCM |
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2022 | 2022 |
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Recruiting | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2023 | 2023 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guardrails AI | Legacy | Guardrails AI Enterprise | AI Guardrails | AI Development | n/a | 2025 | 2025 |
In 2025, Changi Airport Group implemented Guardrails AI Enterprise as part of an AI Verify pilot, leveraging Guardrails' Snowglobe simulation and automated-judge workflow to run large-scale simulated passenger conversations for the AskMax virtual concierge. The deployment used Guardrails AI Enterprise within the AI Guardrails category to target customer service chatbot reliability and safety for passengers in Singapore.
The implementation centered on Snowglobe simulation to generate diverse passenger conversation scenarios and on the automated-judge workflow to evaluate model outputs against policy and factuality criteria. Guardrails AI Enterprise was configured to exercise conversational edge cases, surface hallucinations, and flag policy violations, using simulation-driven test cases and automated adjudication to produce reproducible evaluation records.
Operational scope focused on the AskMax virtual concierge and the customer service organization supporting airport passenger interactions in Singapore. The pilot ran at scale on simulated traffic to stress test dialog handling, escalation triggers, and response consistency, creating labeled failure instances for review by product and AI oversight teams.
Governance and process changes included embedding the automated-judge outputs into an AI Verify review workflow, establishing a repeatable testing cadence and tooling for policy enforcement checks. Findings from the Snowglobe simulations and automated adjudications were used to inform model remediation, content policy adjustments, and operational QA processes without reference to any previous named platform.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Traffic Management | SCM |
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2008 | 2008 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Physical Access Control System | Physical Security |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Changi Airport Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Changi Airport Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Changi Airport Group Technographics
Changi Airport Group is a Transportation organization based in Singapore,
with around 2151 employees and annual revenues of $2.41 billion.
Changi Airport Group operates a diverse technology stack with applications such as
SAP Concur Invoice, Shrivra HRMWage Time Off and Guardrails AI Enterprise,
covering areas like AP Automation, Absence and Leave Management and AI Guardrails.
Changi Airport Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Shrivra and Guardrails AI.
Changi Airport Group recently adopted applications including
Guardrails AI Enterprise in 2025, dormakaba MotionIQ in 2024 and Shrivra QuickInvoicer in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Changi Airport Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Changi Airport Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Changi Airport Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.