Changi Airport Group
60 Airport Boulevard #046-037-01 Changi Airport Terminal 2,
Singapore, 819643,
Singapore
Singapore, 819643,
Singapore
65 6541-1922
Transportation
Changi Airport Group Technographics
Changi Airport Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Changi Airport Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2151 Changi Airport Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Changi Airport Group has purchased the following applications: SAP Concur Invoice for AP Automation in 2018, Shrivra HRMWage Time Off for Absence and Leave Management in 2023, Guardrails AI Enterprise for AI Guardrails in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Changi Airport Group is running and its propensity to invest more and deepen its relationship with SAP , Shrivra , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Changi Airport Group revenues, which have grown to $2.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Changi Airport Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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Changi Airport Group Tech Stack and Enterprise Applications
Changi Airport Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018, Changi Airport Group implemented SAP Concur Invoice as part of an AP Automation initiative to streamline invoice and expense processing across the airport operator. The implementation was driven by a need to improve expense management efficiency and to eliminate paper based claim forms and the large physical archive of receipts that had accumulated under the prior manual process.
The deployment included SAP Concur Invoice alongside Concur Expense, Concur Request, Concur Intelligence, Service Administration, and a User Support Desk. Functional capabilities configured included invoice capture and coding, automated approval workflows, employee expense submission and request authorization, and expense intelligence for reporting and auditability, with centralized service administration to manage user support and configuration.
Operationally the SAP Concur Invoice deployment centralized AP Automation and expense workflows for corporate finance and employee travel related functions at Changi Airport Group in Singapore. The implementation aligned expense claims management with finance and procurement processes, and it established a single platform for invoice processing, expense reconciliation, and organizational reporting.
Governance and operational changes included formalizing approval workflows and consolidating service administration and user support around the Concur stack. The program removed paper based claim submission as a control and process objective and, according to CAG leadership, SAP Concur Invoice aligned expense claims management with the organization’s wider goal to improve processes using innovative technologies.
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AP Automation | ERP |
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2023 | 2023 |
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ERP Financial | ERP |
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2020 | 2020 |
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Changi Airport Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shrivra | Legacy | Shrivra HRMWage Time Off | Absence and Leave Management | HCM | n/a | 2023 | 2023 |
In 2023 Changi Airport Group implemented Shrivra HRMWage Time Off to address Absence and Leave Management across its Singapore operations. Shrivra HRMWage Time Off supports HR and operational functions by providing a centralized application for time-off requests and approvals, and the deployment is described based on the vendor client roster rather than a published case study.
The implementation is assumed to leverage standard Absence and Leave Management capabilities including employee self-service for leave requests, configurable approval workflows for line managers, accrual and entitlement tracking, and consolidated time-off calendars to increase visibility for staffing planners. Configuration likely emphasizes policy enforcement and audit trails, while reporting and basic analytics enable HR to reconcile leave balances and support operational scheduling decisions.
Operational coverage is focused on HR and airport operations teams in Singapore, where the application is used to streamline leave approvals and improve staffing visibility for airport operations. This conclusion is inferred from the vendor listing on Shrivra HRM Wage and product descriptions rather than a dedicated press release or implementation case study.
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Core HR | HCM |
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2015 | 2016 |
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HR Compliance | HCM |
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2018 | 2018 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2015 | 2015 |
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Payroll, Core HR | HCM |
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2022 | 2022 |
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Recruiting | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2023 | 2023 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Changi Airport Group AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guardrails AI | Legacy | Guardrails AI Enterprise | AI Guardrails | AI Development | n/a | 2025 | 2025 |
In 2025, Changi Airport Group implemented Guardrails AI Enterprise as part of an AI Verify pilot, leveraging Guardrails' Snowglobe simulation and automated-judge workflow to run large-scale simulated passenger conversations for the AskMax virtual concierge. The deployment used Guardrails AI Enterprise within the AI Guardrails category to target customer service chatbot reliability and safety for passengers in Singapore.
The implementation centered on Snowglobe simulation to generate diverse passenger conversation scenarios and on the automated-judge workflow to evaluate model outputs against policy and factuality criteria. Guardrails AI Enterprise was configured to exercise conversational edge cases, surface hallucinations, and flag policy violations, using simulation-driven test cases and automated adjudication to produce reproducible evaluation records.
Operational scope focused on the AskMax virtual concierge and the customer service organization supporting airport passenger interactions in Singapore. The pilot ran at scale on simulated traffic to stress test dialog handling, escalation triggers, and response consistency, creating labeled failure instances for review by product and AI oversight teams.
Governance and process changes included embedding the automated-judge outputs into an AI Verify review workflow, establishing a repeatable testing cadence and tooling for policy enforcement checks. Findings from the Snowglobe simulations and automated adjudications were used to inform model remediation, content policy adjustments, and operational QA processes without reference to any previous named platform.
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Changi Airport Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Changi Airport Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Changi Airport Group SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Traffic Management | SCM |
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2008 | 2008 |
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Changi Airport Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Changi Airport Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Changi Airport Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Changi Airport Group Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Changi Airport Group
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Finance | VP | Finance | |
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Finance Manager | Manager | Finance | |
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AVP Finance | VP | Finance | |
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Senior Finance Executive | Director | Finance | |
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Senior Vice President, Corporate IT & Technology | VP | IT | |
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Executive Vice President, Corporate People Culture | VP | HR | |
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People Technology - People Analytics & HRIS - Manager - Data Analyst / Business Analyst | Manager | HR | |
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Payroll Manager | Manager | HR | |
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Apps Being Evaluated by Changi Airport Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Changi Airport Group IT executives and key decision makers. This section highlights Changi Airport Group's latest recorded technology evaluations, including LoopedIn for Customer Engagement on 2026-01-27, Salesforce Health Cloud for Customer Engagement on 2025-10-07, and SeedWare ERP for Agriculture ERP on 2025-06-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Changi Airport Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-27 | Changi Airport Group | Evaluated | LoopedIn | LoopedIn | Customer Engagement | CRM |
| 2025-10-07 | Changi Airport Group | Evaluated | Salesforce | Salesforce Health Cloud | Customer Engagement | CRM |
| 2025-06-13 | Changi Airport Group | Evaluated | Tracxn Technologies | SeedWare ERP | Agriculture ERP | ERP Services and Operations |
| 2024-12-13 | Changi Airport Group | Evaluated |
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ERP Financial | ERP |
| 2024-06-12 | Changi Airport Group | Evaluated |
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Customer Data Platform | CRM |
FAQ - APPS RUN THE WORLD Changi Airport Group Technographics
Changi Airport Group is a Transportation organization based in Singapore,
with around 2151 employees and annual revenues of $2.41 billion.
Changi Airport Group operates a diverse technology stack with applications such as
SAP Concur Invoice, Shrivra HRMWage Time Off and Guardrails AI Enterprise,
covering areas like AP Automation, Absence and Leave Management and AI Guardrails.
Changi Airport Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Shrivra and Guardrails AI.
Changi Airport Group recently adopted applications including
Guardrails AI Enterprise in 2025, dormakaba MotionIQ in 2024 and Shrivra QuickInvoicer in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Changi Airport Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Changi Airport Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Changi Airport Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.