Charles & Keith
6 Tai Seng Link, Level 8,
Singapore, 534101,
Singapore
Singapore, 534101,
Singapore
65 6488 2688
Retail
Charles & Keith Technographics
Charles & Keith Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Charles & Keith and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Charles & Keith employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Charles & Keith has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Workday HCM for Core HR in 2024, Oracle Retail Xstore Point-of-Service for Point Of Sale in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Charles & Keith is running and its propensity to invest more and deepen its relationship with SAP , Workday , UNIT4 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Charles & Keith revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Charles & Keith intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Charles & Keith Tech Stack and Enterprise Applications
Charles & Keith ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Sage 300 ERP (formerly Accpac) | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2016 |
Charles & Keith Group in 2015 selected and deployed SAP ERP ECC 6.0 (ERP Financial) to replace Sage 300 ERP (formerly Accpac). The implementation centered on core modules—Sales and Distribution (SD), Materials Management (MM) and Finance and Controlling (FICO)—to standardize and consolidate sales order processing, procurement/inventory management and financial accounting across business units. Ongoing program activity is focused on implementation, maintenance and user support: internal SAP Business Analysts lead module configuration, productivity-enhancement projects, application enhancements and close collaboration with business teams to refine day-to-day processes and support users.
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Charles & Keith HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Unit4 Prosoft HRMS | Workday HCM | Core HR | HCM | n/a | 2024 | 2025 |
In 2024 Charles & Keith Group implemented Workday HCM as its Core HR platform, replacing Unit4 Prosoft HRMS. The implementation was led by the Senior HR Tech and Shared Services Manager and aligned to a centralized global HR technology mandate for a 5,000 employee retail organization headquartered in Singapore.
Workday HCM was configured to centralize employee master data and organization and position management, and to standardize the worker lifecycle through business process automation for hiring, transfers, and terminations. The deployment included manager and employee self service, absence management, role based security and access controls, and operational reporting to support HR operations and shared services workflows.
Operational scope is managed by Global HR Shared Services and HR Tech, with the implementation scoped to support core HR processes across the enterprise. The program design explicitly includes planned integration points with an Employee Experiences Platform, an AI Driven Learning Experience Platform, and Microsoft 365 Copilot adoption in HR as part of the HR digital roadmap.
Governance was structured under the Senior HR Tech and Shared Services Manager, emphasizing data integrity, HR systems stewardship, and process optimization. Implementation governance and ongoing operations focus on consolidated HR data models, business process frameworks, and cross functional collaboration between HR Tech and Shared Services.
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Payroll | HCM |
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2014 | 2015 |
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Payroll | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2020 | 2020 |
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Talent Management | HCM |
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2024 | 2025 |
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Charles & Keith ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Xstore Point-of-Service | Point Of Sale | ERP Services and Operations | n/a | 2021 | 2021 |
In 2020 Charles & Keith Group implemented Oracle Retail Xstore Point-of-Service as their Point Of Sale to support transactional operations across retail, eCommerce, and supply chain business functions. The deployment was positioned as the enterprise Point Of Sale platform for store-level transaction processing and store operations, aligning POS capabilities with broader omnichannel commerce objectives.
The Oracle Retail Xstore Point-of-Service implementation configured core POS modules including transaction processing, payment handling, returns and refunds, promotions and price management, inventory lookup at point of sale, and staff authentication and session management. Configuration work emphasized business rule scripting and terminal provisioning to enforce store operations and promotional policies, while standard retail workflows were codified to ensure consistent checkout and returns handling.
Integration architecture centered on API driven connectivity and asynchronous messaging to ensure near real-time data exchange between the POS and upstream systems. Integrations explicitly targeted ERP, CRM, order management, and warehouse management platforms, using middleware and message queues to maintain inventory visibility, order status synchronization, and customer data consistency across channels. The environment supported programmatic interfaces for ecommerce reconciliation and store stock updates to align point-of-sale events with supply chain processes.
Governance and operationalization were structured around application lifecycle controls, documented change management, and engineering practices that included code reviews and CI/CD oriented delivery. The IT Applications Manager role led software development and integration efforts, enforced technical documentation and security practices, and coordinated cross-functional rollout activities to ensure system interoperability between POS, ERP, CRM, and WMS domains.
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Charles & Keith Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Charles & Keith eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Charles & Keith SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2017 | 2017 |
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Charles & Keith CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2013 | 2013 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Charles & Keith ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Charles & Keith IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Charles & Keith CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Charles & Keith
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Officer | Manager | IT | |
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Senior IT Administrator(Team Lead) | Manager | IT | |
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Senior Applications Manager | Manager | IT | |
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Human Resources Director - East Asia, Singapore and UK | Director | HR | |
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Senior Human Resource Operations Officer | Director | HR | |
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Human Resource Manager | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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HR Manager | Manager | HR | |
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HR Executive | CXO | HR | |
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Senior HR Tech & Shared Services Manager | Manager | HR | |
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HR Executive | Director | HR | |
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Management Associate (Talent Acquisition & HR Business Partner) | Director | HR | |
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Apps Being Evaluated by Charles & Keith Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Charles & Keith IT executives and key decision makers. This section highlights Charles & Keith's latest recorded technology evaluations, including Oracle Retail Xstore Point-of-Service for Point Of Sale on 2025-11-12, Braze Platform for Customer Engagement, Customer Loyalty on 2025-08-07, and Linkedin Learning for Learning and Development on 2024-12-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Charles & Keith digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-12 | Charles & Keith | Evaluated | Oracle | Oracle Retail Xstore Point-of-Service | Point Of Sale | ERP Services and Operations |
| 2025-08-07 | Charles & Keith | Evaluated | Braze | Braze Platform | Customer Engagement, Customer Loyalty | CRM |
| 2024-12-09 | Charles & Keith | Evaluated | Microsoft | Linkedin Learning | Learning and Development | HCM |
| 2024-09-23 | Charles & Keith | Evaluated |
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Apps Development | PaaS |
| 2024-05-30 | Charles & Keith | Evaluated |
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Application Performance Management | ITSM |
FAQ - APPS RUN THE WORLD Charles & Keith Technographics
Charles & Keith is a Retail organization based in Singapore,
with around 5000 employees and annual revenues of $750.0 million.
Charles & Keith operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Workday HCM and Oracle Retail Xstore Point-of-Service,
covering areas like ERP Financial, Core HR and Point Of Sale.
Charles & Keith has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Oracle.
Charles & Keith recently adopted applications including
Workday HCM in 2024, Workday Talent Management in 2024 and Bambuser Video Commerce in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Charles & Keith’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Charles & Keith’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Charles & Keith technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.