Chubb Insurance Australia
Grosvenor Place Level 38, 225 George Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9335-3200
Insurance
Chubb Insurance Australia Technographics
Chubb Insurance Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chubb Insurance Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Chubb Insurance Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chubb Insurance Australia has purchased the following applications: Oracle PeopleSoft Payables for AP Automation in 2019, Phenom Talent CRM for Candidate Relationship Management in 2019, Duck Creek Suite for Insurance ERP in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chubb Insurance Australia is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Phenom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chubb Insurance Australia revenues, which have grown to $178.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chubb Insurance Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chubb Insurance Australia Tech Stack and Enterprise Applications
Chubb Insurance Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft Payables | AP Automation | ERP | n/a | 2019 | 2019 |
In 2019, Chubb Insurance Australia implemented Oracle PeopleSoft Payables as an AP Automation platform to centralize accounts payable, vendor management, and intercompany non‑trade processing for its Australia finance organization. The rollout targeted Treasury and Accounts Payable teams based in North Sydney, New South Wales, and established Oracle PeopleSoft Payables as the primary system for vendor payment coding, payment allocation, accounting entries, revaluation, settlement, and reconciliation workflows.
Oracle PeopleSoft Payables was configured to support core AP Automation capabilities including vendor verification, vendor master management, invoice coding and matching, payment runs, and balance sheet account reconciliation. The implementation included configuration of delegated authority controls and the administration elements required to manage Travel and Entertainment expense processing in conjunction with the AP ledger.
The deployment integrated operationally with SAP Concur for T&E processing, with explicit maintenance of both PeopleSoft Accounts Payable and SAP Concur modules noted in ongoing operations. Chubb maintained oversight of an outsourced Accounts Payable and T&E execution model through Chubb Business Services, with the PeopleSoft Payables environment serving as the transactional source for intercompany allocations and reconciliation tasks.
Governance changes accompanied the technical deployment, including maintenance of the Delegated and Obligational Authority Register, formalized vendor management and reporting processes, and development of procedures and training materials to support consistent AP processing. The program emphasized partnered monitoring of the outsourced AP and T&E functions to ensure compliance and uninterrupted service delivery, with PeopleSoft Payables acting as the control and accounting backbone for those governance workflows.
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AR Automation | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2003 | 2003 |
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Expense Management | ERP |
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2004 | 2004 |
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Expense Management | ERP |
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2018 | 2019 |
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Chubb Insurance Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2019 | 2019 |
In 2019, Chubb Insurance Australia deployed Phenom Talent CRM in the Candidate Relationship Management category and surfaced the solution through Phenom Talent Experience Management on its public careers site. The implementation focused on talent acquisition and employer branding, positioning Phenom Talent CRM to centralize candidate engagement for HR and recruiting teams across the Australian operations.
The deployment used cloud delivered Phenom components to deliver candidate engagement workflows, talent pool segmentation, candidate profiling, career site orchestration, and campaign automation consistent with Candidate Relationship Management best practices. Phenom Talent CRM was configured to support personalized job discovery and nurture sequences, with administrative configuration for talent pool taxonomy and candidate lifecycle stages.
Integration work centered on embedding Phenom Talent Experience Management into the careers.chubb.com job application flow so that the careers site became the primary touchpoint for candidate interactions. The architecture emphasized a SaaS hosted application surface integrated at the web layer, enabling recruiting teams to manage candidate pipelines and engagement from the Phenom Talent CRM console while preserving web based candidate experience continuity.
Governance for the rollout was maintained by Talent Acquisition and HR functions, who owned segmentation rules, campaign approvals, and candidate communication workflows. Operational changes included formalizing nurture campaigns and candidate pool management processes to align with the Candidate Relationship Management capabilities provided by Phenom Talent CRM.
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Core HR | HCM |
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2003 | 2003 |
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Core HR | HCM |
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2022 | 2024 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2023 | 2023 |
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Skills Intelligence | HCM |
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2025 | 2025 |
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Chubb Insurance Australia ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Suite | Insurance ERP | ERP Services and Operations | Capgemini | 2021 | 2021 |
In 2021 Chubb Insurance Australia implemented Duck Creek Suite, an Insurance ERP from Duck Creek Technologies, as part of an APAC-focused program to operationalize core insurance platform capabilities. The engagement was supported by Capgemini and coordinated by a senior release, environment and production deployment manager who led release planning from January 2021 through December 2021. The program managed multiple large and complex production releases across parallel build streams, with explicit ownership for cutover sequencing and production readiness.
Duck Creek Suite was configured to support core insurance functional workflows consistent with Insurance ERP expectations, including policy administration, billing and claims orchestration, while the project emphasis was on release automation and environment stewardship. Continuous integration and continuous delivery processes were orchestrated for regular application code deployments, and environment management practices governed promotion between development, test and production stages. Data migration activities were planned and executed as part of the deployment pipeline, with technical verification and business verification embedded into release gates.
Integration work centered on aligning the Duck Creek Suite release pipeline with environment control and migration workflows, rather than introducing named third party systems. Change governance required formal CAB approvals for cutover plans, and coordination with program PMs and stream leads to finalize run sheets, rollback procedures and backup and restore sequencing. Multiple production dry runs and dress rehearsals including data migration were executed to validate the end-to-end cutover choreography.
Operational governance was formalized through cutover plans and run sheets that defined roles, timeboxed activities and verification checkpoints for each stream, and the senior deployment manager retained responsibility for CI/CD release planning and environment readiness. The project recorded successful production dry runs and rehearsals as explicit achievements, demonstrating repeatable deployment procedures and validated rollback and recovery processes prior to live cutover.
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Travel Management | ERP Services and Operations |
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2018 | 2019 |
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Chubb Insurance Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Chubb Insurance Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Chubb Insurance Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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CRM | CRM |
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2014 | 2014 |
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CRM | CRM |
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2019 | 2019 |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Chubb Insurance Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Chubb Insurance Australia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Chubb Insurance Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Chubb Insurance Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head Of Human Resources | Director | HR | |
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Head of Human Resources Australia & NZ | Director | HR | |
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Head of Human Resources Australia and New Zealand | Director | HR | |
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Head of Information Technology Operations | Director | IT | |
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Chief Technology Officer | CXO | IT | |
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Head of Finance Operations and Transformation | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Regional Finance Operations Manager, Asia Pacific | Manager | Finance | |
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Head of Transformation, A&NZ | Director | IT | |
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Global Services Manager, Australia & NZ | Manager | Finance | |
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Country President, Australia & New Zealand | CXO | Operations | |
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ANZ IT Program Manager | Manager | IT | |
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Facilities & Procurement Manager, A&NZ | Manager | Procurement | |
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Head of Portfolio Management - APAC Technology | Director | IT | |
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Regional finance transformation lead - APAC | Manager | Finance | |
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Accountant - Treasury & Accounts Payable | Manager | Finance | |
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Division Finance Officer - Digital Transformation | Director | Finance | |
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Lead Treasury and Financial Accounting | Manager | Finance | |
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Financial Accountant | Manager | Finance | |
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Global Process Lead AR TOM | Manager | Finance | |
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Executive Assistant | Non Manager | Operations | |
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Apps Being Evaluated by Chubb Insurance Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Chubb Insurance Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Chubb Insurance Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Chubb Insurance Australia Technographics
Chubb Insurance Australia is a Insurance organization based in Australia,
with around 800 employees and annual revenues of $178.0 million.
Chubb Insurance Australia operates a diverse technology stack with applications such as
Oracle PeopleSoft Payables, Phenom Talent CRM and Duck Creek Suite,
covering areas like AP Automation, Candidate Relationship Management and Insurance ERP.
Chubb Insurance Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Phenom and Duck Creek Technologies.
Chubb Insurance Australia recently adopted applications including
aXcelerate Skills in 2025, Oracle Recruiting Cloud in 2023 and Oracle Cloud HCM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chubb Insurance Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chubb Insurance Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chubb Insurance Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.