Santiago, 7520306,
Chile
Citroen Chile Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Citroen Chile and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Citroen Chile employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citroen Chile has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Velaro Live Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citroen Chile is running and its propensity to invest more and deepen its relationship with Microsoft , Velaro , Algolia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citroen Chile revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citroen Chile intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | Congroup | 2020 | 2021 |
In 2020, Citroën Chile implemented Microsoft Dynamics 365 for Finance and Operations as its core ERP Financial platform, integrating industry-specific functionality through Annata 365 with Congroup as the implementation partner. The deployment targeted finance, sales, after-sales, dealer operations and support service workflows to provide a unified transactional and master data backbone across the subsidiary.
Annata 365 was embedded into Microsoft Dynamics 365 for Finance and Operations to deliver two automotive-focused modules, Supply Chain for vehicle and support service management and Dealer Portal for vehicle and spare parts purchasing and reservations. The solution model includes an item attribute chain for automotive metadata such as model, version, accessories and color, plus logistics flows tailored to purchase, storage, preparation and sale, and after-sales attributes for schedule reservation, inspection, labor, spare parts and billing.
The project architecture emphasized Microsoft ecosystem integration, using Power BI for real-time reporting and custom dashboards feeding Sales, Accounting, After-sales and Warranty teams, and relying on Azure DevOps to manage agile delivery. Deployment governance combined Microsoft's Sure Step methodology with DevOps practices and a phase of cross-functional workshops and training sessions organized by management area to align requirements and user adoption.
Operational rollout encompassed dealer and after-sales channel connectivity, logistics dispatching from dealer orders, and IT stewardship for cloud-hosted document and data storage. The implemented Microsoft Dynamics 365 for Finance and Operations and Annata 365 configuration provided end-to-end process digitalization from initial customer engagement through vehicle delivery, and enabled more orderly data access and decision-making as reported by Citroën Chile leadership.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Velaro | Legacy | Velaro Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Digital Asset Management | Content Management |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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