City Facilities Management
8211 Cypress Plaza Drive,
Jacksonville, 32256, FL,
United States
Jacksonville, 32256, FL,
United States
1 904-512-3900
Professional Services
City Facilities Management Technographics
City Facilities Management Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Facilities Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 City Facilities Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Facilities Management has purchased the following applications: Infor SunSystems for ERP Financial in 2014, Microsoft Dynamics 365 Field Service for Field Service Management in 2023, Zoho Analytics (ex Zoho Reports) for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Facilities Management is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Facilities Management revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Facilities Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Facilities Management Tech Stack and Enterprise Applications
City Facilities Management ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, City Facilities Management implemented Infor SunSystems as its ERP Financial application to consolidate and standardize corporate finance and accounting functions across its United States operations. The deployment targeted the company finance organization within an 800 employee professional services firm, positioning Infor SunSystems to manage core transactional and statutory financial workflows.
Infor SunSystems was configured to deliver core financial modules including general ledger, accounts payable, accounts receivable, fixed assets, and consolidated financial reporting. Configuration work focused on chart of accounts design, multi entity accounting, financial dimensions and cost center alignment to service lines, and period close controls aligned to corporate accounting policies.
Operational coverage emphasized corporate finance, accounts payable, accounts receivable, project accounting and treasury related workflows, using SunSystems native data interfaces and batch processing for file exchanges and reporting extracts. The implementation preserved standard ERP Financial functionality such as automated posting rules, audit trail capabilities, and centralized financial ledgers to support consolidated reporting.
Governance and process changes included segregation of duties configuration, role based access control, and formalized month end close workflows operating inside Infor SunSystems. The program included knowledge transfer to internal finance teams and stabilization activities to embed routine accounting processes into the new ERP Financial system.
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ERP Financial | ERP |
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2021 | 2021 |
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ERP Financial | ERP |
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2021 | 2021 |
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City Facilities Management ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | n/a | 2023 | 2024 |
In 2023, City Facilities Management implemented Microsoft Dynamics 365 Field Service as part of a broader Field Service Management consolidation across its US operations. The Field Service deployment is aligned with concurrent adoption of Microsoft Dynamics 365 Finance and Dynamics 365 Supply Chain Management to create a unified cloud ERP and service platform supporting finance, operations, and field delivery workflows.
The Microsoft Dynamics 365 Field Service implementation configured core field service capabilities including work order orchestration, dispatch and scheduling, technician mobile workspaces, and truck-level inventory visibility. The deployment includes the Resource Scheduling Optimization add-in for automatic Priority 1 scheduling, technician logging of jobs, parts, and refrigerant gas usage, and configurable dashboards that surface daily workloads and service metrics for managers and executives.
Integrations are centered on Microsoft Power Platform and Microsoft 365 applications, with customer and vendor portals built in Power Pages, near-real-time syncing and on-demand reporting via Power BI, and approval workflows integrated into Microsoft Teams. Finance and scheduling datasets were connected for continuous data flow between accounting and service operations, enabling managers to view contract status, site visits, budgets, technician availability, and GPS-based truck locations from a single data source.
The rollout followed an incremental approach that began in May 2023 with full migration planned by the end of 2024, extending operational coverage across East Coast store chains and multiple internal departments from executive leadership to help desk and field technicians. Governance and process changes include Teams-embedded approvals that 70% of managers now use, automated routing for Priority 1 cases, and standardized dashboards to improve visibility. Explicit operational outcomes reported include a year over year increase in same-day work order completion from 66% in 2023 to 83% in 2024, and a 17% reduction in average days to complete work orders.
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City Facilities Management Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Analytics (ex Zoho Reports) | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, City Facilities Management implemented Zoho Analytics (ex Zoho Reports) on its website to provide embedded reporting and dashboards. The deployment leverages Zoho Analytics as a cloud hosted Analytics and BI application to surface facilities performance and executive summaries to internal stakeholders and external audiences via the corporate site.
Configuration centered on interactive dashboards, ad hoc query capabilities, visual analytics, and scheduled reporting using Zoho Analytics (ex Zoho Reports) native data modeling and visualization features. Report embedding and role based access controls govern public and restricted dashboard visibility. Data refresh schedules and data preparation workflows support recurring operational reporting needs.
Operational scope emphasizes facilities management business functions including maintenance performance, asset utilization, and executive reporting, with analytics exposed through site embedded dashboards. The implementation aligns City Facilities Management, Zoho Analytics (ex Zoho Reports) and the Analytics and BI category to centralize facilities reporting and enable self service insight consumption by operations and leadership. Governance focused on report access controls and scheduled delivery to support ongoing operational analytics.
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City Facilities Management Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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City Facilities Management Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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City Facilities Management SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2023 | 2024 |
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City Facilities Management CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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City Facilities Management EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2021 | 2021 |
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City Facilities Management PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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City Facilities Management IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City Facilities Management
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Finance Manager | Manager | Finance | |
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Head Of Finance | Director | Finance | |
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Head of Information Technology | Director | IT | |
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Product Director | Director | IT | |
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SVP of IT | VP | IT | |
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CFO | CXO | Finance | |
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IT QA Automation Engineer | Non Manager | IT | |
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Director Of Finance | Director | Finance | |
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Apps Being Evaluated by City Facilities Management Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Facilities Management IT executives and key decision makers. This section highlights City Facilities Management's latest recorded technology evaluations, including IBM Tririga Real Estate Management for Facility Management on 2025-12-29, ServiceNow Facilities Service Management for Facility Management on 2025-12-26, and ServiceChannel for Facility Management on 2025-05-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Facilities Management digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-29 | City Facilities Management | Evaluated | IBM | IBM Tririga Real Estate Management | Facility Management | ERP Services and Operations |
| 2025-12-26 | City Facilities Management | Evaluated | ServiceNow | ServiceNow Facilities Service Management | Facility Management | ERP Services and Operations |
| 2025-05-27 | City Facilities Management | Evaluated | ServiceChannel | ServiceChannel | Facility Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD City Facilities Management Technographics
City Facilities Management is a Professional Services organization based in United States,
with around 800 employees and annual revenues of $100.0 million.
City Facilities Management operates a diverse technology stack with applications such as
Infor SunSystems, Microsoft Dynamics 365 Field Service and Zoho Analytics (ex Zoho Reports),
covering areas like ERP Financial, Field Service Management and Analytics and BI.
City Facilities Management has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Microsoft and Zoho Corp..
City Facilities Management recently adopted applications including
Microsoft Dynamics 365 Field Service in 2023, Microsoft Dynamics 365 Supply Chain Management in 2023 and Microsoft 365 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Facilities Management’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Facilities Management’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Facilities Management technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.