City Facilities Management
8211 Cypress Plaza Drive,
Jacksonville, 32256, FL,
United States
Jacksonville, 32256, FL,
United States
1 904-512-3900
Professional Services
City Facilities Management Technographics
City Facilities Management Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Facilities Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 City Facilities Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Facilities Management has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2021, Microsoft Dynamics 365 Field Service for Field Service Management in 2023, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Facilities Management is running and its propensity to invest more and deepen its relationship with Microsoft , Intuit , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Facilities Management revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Facilities Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Facilities Management Tech Stack and Enterprise Applications
City Facilities Management ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Infor SunSystems | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021 City Facilities Management implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform, moving from Infor SunSystems to a cloud native Microsoft stack. The deployment targeted City US operations to consolidate finance, supply chain and field service workflows across retail, grocery and convenience store customers.
The implementation includes Dynamics 365 Finance, Dynamics 365 Supply Chain Management and Dynamics 365 Field Service, with Power Pages customer and vendor portals and Power BI for reporting and analytics. The solution was configured to use Resource Scheduling Optimization to automate technician assignments, the Dynamics 365 Field Service mobile app for truck level inventory, time capture and on site logging, and approval workflows surfaced into Microsoft Teams and email. Continuous data synchronization and on demand reporting were emphasized to replace nightly batch transfers between accounting and dispatch systems.
Integrations were executed with UPS and FedEx for parts tracking on a 15 to 30 minute sync cadence, with Workday HR updating time off requests into Field Service to prevent scheduling conflicts. A custom geofence entity feeds GPS arrival and departure times into Field Service and a real time data sync eliminated mismatches with the customer work order platform. The architecture centralizes transactional data in Microsoft Dynamics 365 for Finance and Operations, enabling Power BI dashboards and operational visibility for managers and executives.
City adopted an incremental rollout starting in May 2023 with a full migration planned by the end of 2024, and governance adjustments to approval routing, scheduling policies and mobile first field workflows. Operational coverage spans finance, field operations, help desk, procurement and accounts payable where vendor portals are being introduced for invoice upload and automatic entry. Managers and help desk staff can approve requests in Teams, view technician availability and reallocate parts and assignments within the unified Dynamics 365 environment.
Explicit outcomes reported during the rollout include an increase in same day completion of work orders by 26 percent from 66 percent in 2023 to 83 percent in 2024, a reduction in average days to complete work orders by 17 percent, and a decrease in average time to arrive on site by 10 percent from 2.1 days to 1.9 days. RSO moved scheduling from fully manual to more than 52 percent automated with a configuration target of 80 percent, and City reported 100 percent uptime for 14 months after go live. Leadership cites improved data visibility and real time insights as enablers for more informed resource allocation and service delivery across City Facilities Management, with plans to apply learnings to UK operations.
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City Facilities Management ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | n/a | 2023 | 2024 |
In 2023, City Facilities Management implemented Microsoft Dynamics 365 Field Service as part of a broader Field Service Management consolidation across its US operations. The Field Service deployment is aligned with concurrent adoption of Microsoft Dynamics 365 Finance and Dynamics 365 Supply Chain Management to create a unified cloud ERP and service platform supporting finance, operations, and field delivery workflows.
The Microsoft Dynamics 365 Field Service implementation configured core field service capabilities including work order orchestration, dispatch and scheduling, technician mobile workspaces, and truck-level inventory visibility. The deployment includes the Resource Scheduling Optimization add-in for automatic Priority 1 scheduling, technician logging of jobs, parts, and refrigerant gas usage, and configurable dashboards that surface daily workloads and service metrics for managers and executives.
Integrations are centered on Microsoft Power Platform and Microsoft 365 applications, with customer and vendor portals built in Power Pages, near-real-time syncing and on-demand reporting via Power BI, and approval workflows integrated into Microsoft Teams. Finance and scheduling datasets were connected for continuous data flow between accounting and service operations, enabling managers to view contract status, site visits, budgets, technician availability, and GPS-based truck locations from a single data source.
The rollout followed an incremental approach that began in May 2023 with full migration planned by the end of 2024, extending operational coverage across East Coast store chains and multiple internal departments from executive leadership to help desk and field technicians. Governance and process changes include Teams-embedded approvals that 70% of managers now use, automated routing for Priority 1 cases, and standardized dashboards to improve visibility. Explicit operational outcomes reported include a year over year increase in same-day work order completion from 66% in 2023 to 83% in 2024, and a 17% reduction in average days to complete work orders.
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City Facilities Management Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, City Facilities Management implemented Microsoft 365 to support Collaboration across its 800 employee professional services organization. Microsoft 365 is referenced as being used on their website, indicating tenant level Microsoft 365 services are in active use for employee access or content delivery.
The implementation centers on Microsoft 365 core Collaboration capabilities, including Microsoft Teams for synchronous communication, SharePoint Online for intranet and document management, Exchange Online for email, and OneDrive for personal file storage and sync. These modules reflect standard Collaboration functionality for coordinating facilities operations, project teams, and corporate support functions.
Operational coverage is organization wide with governance aligned to tenant administration, role based access controls, and content lifecycle policies typical of Microsoft 365 deployments. The narrative links City Facilities Management, Microsoft 365, Collaboration, and business functions such as internal communications and document management as the primary scope of the implementation.
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City Facilities Management SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2023 | 2024 |
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City Facilities Management CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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City Facilities Management EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Environmental, Social, and Governance (ESG) | EPM |
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2021 | 2021 |
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City Facilities Management IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at City Facilities Management
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by City Facilities Management Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Facilities Management IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Facilities Management digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD City Facilities Management Technographics
City Facilities Management is a Professional Services organization based in United States,
with around 800 employees and annual revenues of $100.0 million.
City Facilities Management operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Field Service and Microsoft 365,
covering areas like ERP Financial, Field Service Management and Collaboration.
City Facilities Management has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft.
City Facilities Management recently adopted applications including
Microsoft Dynamics 365 Field Service in 2023, Microsoft Dynamics 365 Supply Chain Management in 2023 and Microsoft 365 in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Facilities Management’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Facilities Management’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Facilities Management technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.