AI Buyer Insights:

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● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

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● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

City Facilities Management
Location
200 Summit Drive, Suite 400,
Burlington, 1803, MA,
United States
Website
https://www.cfm-us.com/
Phone
1 781-425-8060
Artw industry
Professional Services
Employee
Revenue

City Facilities Management Technographics

City Facilities Management Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by City Facilities Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 City Facilities Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that City Facilities Management has purchased the following applications: Zoho Analytics (ex Zoho Reports) for Analytics and BI in 2020, GoDaddy for Application Hosting and Computing Services in 2017, Enghouse Interactive Communications Center for Call Center in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems City Facilities Management is running and its propensity to invest more and deepen its relationship with Zoho Corp. , GoDaddy , IONOS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing City Facilities Management revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Facilities Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

City Facilities Management Data, Technology Stack, and Enterprise Applications
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zoho Corp. Legacy Zoho Analytics (ex Zoho Reports) Analytics and BI Analytics and BI n/a 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoDaddy Legacy GoDaddy Application Hosting and Computing Services IaaS n/a 2017 2017
Application Hosting and Computing Services IaaS 2019 2019
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enghouse Interactive Legacy Enghouse Interactive Communications Center Call Center CRM n/a 2017 2017
In 2017, City Facilities Management deployed Enghouse Interactive Communications Center to consolidate multichannel contact handling within its contact center. The Enghouse Interactive Communications Center implements Intelligent Routing and Multimedia Queuing so agents can classify, route, manage and measure all types of contacts using a single workflow engine. Implementation work focused on configuring intelligent routing rules, multimedia queuing logic, and agent workflow orchestration to deliver unified interaction context to contact center agents. This deployment is categorized as Call Center and centers on contact handling, queuing, interaction classification, and workflow automation for front line service teams. Operationally, the Enghouse Interactive Communications Center was provisioned for City Facilities Management contact center operations, impacting customer service and contact center agent workflows. Governance activities concentrated on standardizing workflow policies, queue management rules, and routing criteria within the unified workflow engine. Reporting and measurement capabilities were instrumented to capture interaction type, routing decisions, and agent handling data for ongoing operational monitoring. The solution architecture emphasizes a single workflow engine combined with Intelligent Routing and Multimedia Queuing to support end to end interaction lifecycle management.
Marketing Automation CRM 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2017 2017
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2021 2021
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ERP Financial ERP Financial Management 2014 2014
ERP Financial ERP Financial Management 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IT Decision Makers and Key Stakeholders at City Facilities Management
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by City Facilities Management Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD City Facilities Management Technographics

City Facilities Management is a Professional Services organization based in United States, with around 800 employees and annual revenues of $100.0 million.

City Facilities Management operates a diverse technology stack with applications such as Zoho Analytics (ex Zoho Reports), GoDaddy and Enghouse Interactive Communications Center, covering areas like Analytics and BI, Application Hosting and Computing Services and Call Center.

City Facilities Management has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zoho Corp., GoDaddy and Enghouse Interactive.

City Facilities Management recently adopted applications including DocuSign eSignature in 2021, Microsoft Dynamics 365 for Finance and Operations in 2021 and MailChannels in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of City Facilities Management’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates City Facilities Management’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete City Facilities Management technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.