Birmingham, 35203, AL,
United States
City of Birmingham Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Birmingham and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 City of Birmingham employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Birmingham has purchased the following applications: Microsoft Dynamics 365 Cloud ERP for ERP Financial in 2008, UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management in 2011, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Birmingham is running and its propensity to invest more and deepen its relationship with Microsoft , UKG , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Birmingham revenues, which have grown to $412.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Birmingham intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Cloud ERP | ERP Financial | ERP Financial Management | Cloud Navigator | 2008 | 2008 |
In 2008, the City of Birmingham implemented Microsoft Dynamics 365 Cloud ERP. The deployment was scoped as an ERP Financial initiative to support an upgrade of the city 311 system, with a requirement to retain historical service information while transitioning from difficult to manage on-premise infrastructure to the Cloud.
Cloud Navigator was enlisted by Microsoft on behalf of the City of Birmingham to manage this high-risk project and execute a complete data and solution migration to Microsoft’s Dynamics 365 platform. The engagement focused on extraction, preservation and replatforming of historical 311 records into the new cloud environment to maintain continuity of citizen service data.
Configuration work concentrated on ERP Financial capabilities, including financial management, general ledger processing, accounts payable and accounts receivable workflows, budgeting and municipal procurement controls aligned to municipal accounting processes. Microsoft Dynamics 365 Cloud ERP was instrumented to host transactional and administrative workflows that support municipal finance alongside preserved 311 service records.
The project structure emphasized cloud deployment architecture, centralized data migration and coordinated solution cutover under Cloud Navigator direction with Microsoft oversight. The effort was explicitly framed as high risk due to the need to retain historical information and to migrate a critical city 311 service from on-premise infrastructure to a cloud ERP platform.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management | HCM | n/a | 2011 | 2011 |
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Workforce Management | HCM |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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