City of Birmingham
710 20th Street N,
Birmingham, 35203, AL,
United States
Birmingham, 35203, AL,
United States
1 205-254-2000
Government
City of Birmingham Technographics
City of Birmingham Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Birmingham and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 City of Birmingham employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Birmingham has purchased the following applications: Microsoft Dynamics 365 Cloud ERP for ERP Financial in 2008, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Birmingham is running and its propensity to invest more and deepen its relationship with Microsoft , UKG , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Birmingham revenues, which have grown to $412.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Birmingham intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Birmingham Tech Stack and Enterprise Applications
City of Birmingham ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Cloud ERP | ERP Financial | ERP | Cloud Navigator | 2008 | 2008 |
In 2008, the City of Birmingham implemented Microsoft Dynamics 365 Cloud ERP. The deployment was scoped as an ERP Financial initiative to support an upgrade of the city 311 system, with a requirement to retain historical service information while transitioning from difficult to manage on-premise infrastructure to the Cloud.
Cloud Navigator was enlisted by Microsoft on behalf of the City of Birmingham to manage this high-risk project and execute a complete data and solution migration to Microsoft’s Dynamics 365 platform. The engagement focused on extraction, preservation and replatforming of historical 311 records into the new cloud environment to maintain continuity of citizen service data.
Configuration work concentrated on ERP Financial capabilities, including financial management, general ledger processing, accounts payable and accounts receivable workflows, budgeting and municipal procurement controls aligned to municipal accounting processes. Microsoft Dynamics 365 Cloud ERP was instrumented to host transactional and administrative workflows that support municipal finance alongside preserved 311 service records.
The project structure emphasized cloud deployment architecture, centralized data migration and coordinated solution cutover under Cloud Navigator direction with Microsoft oversight. The effort was explicitly framed as high risk due to the need to retain historical information and to migrate a critical city 311 service from on-premise infrastructure to a cloud ERP platform.
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City of Birmingham HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, City of Birmingham implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management solution to standardize timekeeping and workforce operations across municipal departments. The deployment targeted the city workforce of roughly 4,000 employees and was positioned to align time capture and staffing processes with municipal payroll cycles.
UKG Workforce Central was configured to deliver core Workforce Management capabilities, including time and attendance capture, employee scheduling, absence management, electronic timecard processing, and labor reporting. Configuration work emphasized supervisor approval workflows, shift pattern definition, and public sector reporting requirements to support centralized payroll controls.
The program developed and implemented HR plans for Lawson HR/Payroll and Kronos Time and Attendance to ensure coordinated data flows between HR, time capture, and payroll systems. Integration activities focused on payroll file exchanges and roster synchronization between UKG Workforce Central and Lawson HR/Payroll to support departmental labor tracking and municipal pay processing.
Governance was established to centralize timekeeping policies, define role based approval hierarchies, and phase rollout across departments. HR process redesign accompanied the implementation to align Lawson HR/Payroll data models with UKG Workforce Central operational workflows and to assign operational ownership for ongoing maintenance.
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Workforce Management, Workforce Scheduling | HCM |
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2011 | 2011 |
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City of Birmingham Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, City of Birmingham deployed Cisco Webex Meetings. City of Birmingham implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution to support both internal collaboration and public-facing civic meetings across municipal operations.
The Cisco Webex Meetings implementation emphasized standard conferencing capabilities including hosted video meetings, screen sharing, recording, participant moderation, and role-based access controls. Cisco Webex Meetings was configured to support scheduled council sessions and ad hoc departmental collaboration, with meeting room templates and recording retention settings aligned to public meeting requirements.
Webex is embedded on the City of Birmingham website to provide a public access point for live council meetings, hearings, and citizen engagement sessions, integrating the conferencing layer directly into the municipal web presence. Operational coverage included the city council, the mayoral office, and administrative departments, enabling a unified Audio Video and Web Conferencing channel for both public events and internal coordination.
Governance focused on centralized administration of meeting policies, access controls, and scheduling workflows, with role-based meeting administration and standardized procedures for hosting public sessions. Configuration and governance choices were centered on secure public access, moderated meeting controls, and consistent meeting management practices for municipal use.
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Collaboration | Collaboration |
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2015 | 2015 |
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City of Birmingham Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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City of Birmingham CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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City of Birmingham IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of Birmingham
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief of Staff | CXO | Finance | |
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CFO | CXO | Finance | |
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CIO | CXO | Finance | |
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COO | CXO | Finance | |
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Payroll Manager | Manager | Finance | |
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CHRO | CXO | HR | |
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Office of Customer Service Director | Director | Customer Service | |
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Community Resources Coordinator | Manager | Marketing | |
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Community Resource Representative | Manager | Marketing | |
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Apps Being Evaluated by City of Birmingham Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Birmingham IT executives and key decision makers. This section highlights City of Birmingham's latest recorded technology evaluations, including UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management on 2025-11-17 and Procore Platform for Project Portfolio Management on 2024-11-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Birmingham digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-17 | City of Birmingham | Evaluated | UKG | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM |
| 2024-11-12 | City of Birmingham | Evaluated | Procore Technologies, Inc. | Procore Platform | Project Portfolio Management | PPM |
FAQ - APPS RUN THE WORLD City of Birmingham Technographics
City of Birmingham is a Government organization based in United States,
with around 4000 employees and annual revenues of $412.0 million.
City of Birmingham operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Cloud ERP, UKG Workforce Central (ex Kronos Workforce Central) and Cisco Webex Meetings,
covering areas like ERP Financial, Workforce Management and Audio Video and Web Conferencing.
City of Birmingham has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, UKG and Cisco Systems.
City of Birmingham recently adopted applications including
DocuSign eSignature in 2021, Cisco Webex Meetings in 2020 and Constant Contact Email Marketing in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Birmingham’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Birmingham’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Birmingham technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.