Fremont, 94538, CA,
United States
City of Fremont Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Fremont and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 City of Fremont employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Fremont has purchased the following applications: Microsoft 365 for Collaboration in 2019, DocuSign eSignature for Digital Signing in 2021, CivicEngage for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Fremont is running and its propensity to invest more and deepen its relationship with Microsoft , DocuSign , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Fremont revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Fremont intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, City of Fremont implemented Microsoft 365 to establish a consolidated Collaboration platform for municipal staff and to support publishing of approved content on the city website. The deployment is cited on the City of Fremont website and is positioned within the Collaboration category to standardize document sharing, messaging, and public information workflows across departments.
Configuration centers on Microsoft 365 services, using Exchange Online for mail and calendaring, SharePoint Online for intranet sites and document libraries, Microsoft Teams for synchronous collaboration, and OneDrive for individual file storage, reflecting typical Collaboration functional modules. Governance is organized around centralized tenant administration, role based access controls and content classification to meet public sector records expectations, with the Microsoft 365 tenant serving as the integrated collaboration layer for internal communication and for surfacing approved content on the municipal website.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 City of Fremont implemented DocuSign eSignature as a Digital Signing solution on its public website to capture electronic signatures for citizen-facing transactions. The deployment embedded DocuSign eSignature into web-hosted forms to enable legally binding signature capture for municipal requests and approvals, positioning City of Fremont DocuSign eSignature Digital Signing for online permitting, licensing, and administrative intake workflows.
Configuration centered on prebuilt templates, configurable signing order, and embedded signing sessions, with administrator controls for envelope lifecycle and template management. The implementation leveraged standard eSignature capabilities including signer authentication options, audit trail and certificate of completion, and role-based access for municipal staff to manage signing workflows and records retention, aligning the Digital Signing application with public portal business functions and compliance-oriented governance.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015, City of Fremont implemented CivicEngage on its public website. CivicEngage is used as the municipality's Citizen Engagement platform to centralize public information, announcements, and constituent-facing services.
The CivicEngage deployment focused on web content management, online forms, digital service request intake, event calendars, and subscription notifications, configured to support municipal communications and constituent access. The implementation included role based content publishing and moderation controls to separate editorial responsibilities across communications and departmental staff. Workflow automation in CivicEngage routed citizen inquiries to appropriate department queues for follow up.
The system serves as the primary website application and was provisioned to cover citywide departments and public services, providing a single point for website publishing and citizen interactions. Integrations were realized through CivicEngage built in routing and CMS interfaces to align with department operational workflows without named external system integrations provided. Operational coverage emphasized public communications, constituent services, and community engagement channels.
Governance was structured around centralized editorial ownership with distributed departmental editors, and rollout used phased content onboarding and staff training to operationalize publishing and service request handling. Ongoing administration relied on CivicEngage administrative tools for user roles, content approval, and subscription management.
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Citizen Engagement | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Social Media Management | CRM |
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2015 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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