City of Vancouver, CA
City Hall 453 West 12th Ave,
Vancouver, V5Y 1V4, BC,
Canada
Vancouver, V5Y 1V4, BC,
Canada
1 604-873-7000
Government
City of Vancouver, CA Technographics
City of Vancouver, CA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Vancouver, CA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8375 City of Vancouver, CA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Vancouver, CA has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, SAP HCM (HR) for Core HR in 2009, Olark Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Vancouver, CA is running and its propensity to invest more and deepen its relationship with SAP , Olark , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Vancouver, CA revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Vancouver, CA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Vancouver, CA Tech Stack and Enterprise Applications
City of Vancouver, CA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2022 | 2024 |
In 2022, the City of Vancouver implemented SAP S/4 HANA as its core ERP Financial system. SAP S/4 HANA was positioned as the municipality's primary platform for centralized financial processing, and vendor reporting noted SAP S/4HANA cloud revenue was up 67% to €914 million while SAP S/4HANA current cloud backlog grew 58% to €4.20 billion in the referenced reporting period.
The implementation scope emphasized core financial modules including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting, Cash Management and Budget Control. Configuration work focused on centralized chart of accounts harmonization, real time transaction posting, period end close orchestration and automation of supplier invoice processing consistent with ERP Financial capabilities.
Operational coverage targeted municipal finance teams, procurement linked financial workflows and treasury operations, aligning budget management and statutory reporting under the SAP S/4 HANA environment. Integration points were established for revenue billing feeds, purchase to pay touchpoints and bank reconciliation connectivity, leveraging standard SAP S/4 HANA interfaces and APIs to maintain transactional integrity.
Governance and rollout were structured around consolidated financial controls and role based access, with phased deployment coordinated between finance and IT to limit operational disruption. SAP S/4 HANA was configured to support mandated municipal reporting and budgetary control, unifying operational accounting, procurement financials and treasury processes on a single ERP Financial platform.
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City of Vancouver, CA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2009 | 2010 |
In 2009, City of Vancouver, CA implemented SAP HCM (HR) as its Core HR application. The deployment was executed within an SAP ECC based landscape running on IBM P-Series servers with DB2, reported as ECC 6.17, providing the transactional backbone for HR data and payroll processing.
The SAP HCM (HR) implementation encompassed Core HR, Payroll, CATS for time capture, PD for appraisals, EH&S, and TEM, reflecting integrated workforce administration, payroll, time and attendance, talent development, and safety management capabilities. Configuration focused on HR master data, payroll schema and time evaluation, and personnel development workflows consistent with Core HR operational requirements.
SAP HCM (HR) operated alongside Business Warehouse non ECC and BusinessObjects 4.3 for reporting, Enterprise Portal 7.5 for access and employee portals, SRM Classic 7.5 for shopping cart procurement, PI PO 7.5 as the middleware layer, and MDM 7.1 for catalog management. Solution Manager 7.2 and Content Server were used for application lifecycle and document management, and SAP Fiori was present with 14 standard apps adjusted and three to four custom apps, while SAP SuccessFactors covered recruiting, LMS and performance and goals, creating defined integration points for talent and learning processes.
Operational coverage extended to municipal HR, payroll, time capture, personnel development and EH&S functions across city departments, with PI PO and MDM supporting interface orchestration and master data governance. Enterprise Portal and Fiori provided user access layers for employees and managers, and BusinessObjects and BW supported reporting and analytics tied back into SAP HCM (HR) source data.
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Payroll | HCM |
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2009 | 2010 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2001 | 2002 |
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City of Vancouver, CA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, the City of Vancouver implemented Olark Live Chat on its public website, deploying a Chatbots and Conversational AI capability to support citizen engagement and web based customer service. The deployment consists of an embedded website chat widget that directs live inquiries to municipal staff and persists conversation transcripts for follow up and records.
Olark Live Chat was configured to deliver core conversational modules typical of the category, including a visitor facing chat widget, an operator console for city agents, canned responses and message templates, chat transcript capture, and routing and queuing controls for agent assignment. Operational scope centers on the municipal website and municipal service teams handling citizen inquiries, with governance work focused on response protocols, escalation workflows, and standardized content templates to ensure consistent constituent interactions.
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City of Vancouver, CA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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City of Vancouver, CA SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Fleet Management | SCM |
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2018 | 2018 |
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City of Vancouver, CA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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City of Vancouver, CA PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2006 | 2006 |
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City of Vancouver, CA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2009 | 2009 |
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IT Decision Makers and Key Stakeholders at City of Vancouver, CA
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Transportation | Director | Supply Chain | |
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Director, Facilities Maintenance & Operations | Director | Operations | |
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CFO, General Manager Finance, Risk and Supply Chain Management | Manager | Supply Chain | |
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Fleet Administration Manager | Manager | Supply Chain | |
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CHRO | CXO | HR | |
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Director HR Business Partnerships | Director | HR | |
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Human Resources Advisor | Non Manager | HR | |
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Payroll Clerk | Manager | HR | |
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Workforce Planning Team Manager | Manager | HR | |
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CTO | CXO | IT | |
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Manager, Enterprise Architecture | Manager | IT | |
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SAP Business Analyst | Non Manager | IT | |
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Senior Project Manager | Manager | IT | |
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City Manager | Manager | Operations | |
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Apps Being Evaluated by City of Vancouver, CA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Vancouver, CA IT executives and key decision makers. This section highlights City of Vancouver, CA's latest recorded technology evaluations, including Brynk for Membership Management on 2026-03-04 and ServiceNow Virtual Agent for Chatbots and Conversational AI on 2025-07-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Vancouver, CA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-04 | City of Vancouver, CA | Evaluated | Brynk | Brynk | Membership Management | ERP Services and Operations |
| 2025-07-10 | City of Vancouver, CA | Evaluated | ServiceNow | ServiceNow Virtual Agent | Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD City of Vancouver, CA Technographics
City of Vancouver, CA is a Government organization based in Canada,
with around 8375 employees and annual revenues of $1.40 billion.
City of Vancouver, CA operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP HCM (HR) and Olark Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
City of Vancouver, CA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Olark.
City of Vancouver, CA recently adopted applications including
SAP S/4 HANA in 2022, Microsoft 365 in 2021 and SAP SuccessFactors Recruiting in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Vancouver, CA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Vancouver, CA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Vancouver, CA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.