Clara Labs
576 Sacramento St Fl 5,
San Francisco, 94111, CA,
United States
San Francisco, 94111, CA,
United States
1 415-314-1519
Professional Services
Clara Labs Technographics
Clara Labs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Clara Labs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Clara Labs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Clara Labs has purchased the following applications: Appcues for Digital Adoption in 2018, Zendesk Chat for Chatbots and Conversational AI in 2018, FrontApp for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Clara Labs is running and its propensity to invest more and deepen its relationship with Appcues , Zendesk , Front or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Clara Labs revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Clara Labs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Clara Labs Tech Stack and Enterprise Applications
Clara Labs HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appcues | Legacy | Appcues | Digital Adoption | HCM | n/a | 2018 | 2018 |
In 2018, Clara Labs deployed Appcues on its website to provide contextual onboarding and in-browser guidance. Clara Labs implemented Appcues as a Digital Adoption solution to instrument customer-facing workflows and to support marketing, product, and customer success functions.
The Appcues implementation focused on in-product experiences typical of Digital Adoption tooling, including product tours, onboarding flows, tooltip-driven guidance, and checklist-style task flows, all authored through the Appcues visual editor. Segmentation and event-based targeting were used to tailor flows to visitor behavior and attributes, aligning content with specific user journeys.
Deployment was executed via a client-side Appcues snippet embedded in the Clara Labs website, enabling in-browser rendering of experiences without requiring backend changes. Operational ownership was centralized across marketing, product, and customer success teams, who created, staged, and published flows directly within Appcues.
Governance emphasized iterative content management, with staged rollouts, quality assurance steps, and built-in analytics instrumentation to track engagement and refine guidance. The implementation positioned Appcues as the primary Digital Adoption layer on Clara Labs' public site, supporting self-service onboarding and contextual help workflows.
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Clara Labs AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Clara Labs implemented Zendesk Chat on their public website. Clara Labs deployed Zendesk Chat as a Chatbots and Conversational AI application to provide customer-facing live chat and conversational intake for its professional services operations, positioning Zendesk Chat to support customer support and lead qualification workflows.
Deployment is based on the embedded Zendesk Chat web widget instrumented across site pages, with centralized administration via the Zendesk Chat console. Functional capabilities implemented align with Chatbots and Conversational AI patterns and include real-time live chat, canned responses, automated offline message capture, and visitor context for agent interactions. Operational governance is scoped to site-wide customer engagement and is administered by a small internal support or operations team consistent with the companys size, with configuration focused on conversational routing, response templates, and session logging.
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Clara Labs Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Clara Labs implemented FrontApp as its Collaboration application to centralize customer-facing messaging and support workflows. The deployment focused on a small professional services organization with approximately 30 employees, and included desktop and mobile endpoints to support on-the-go access for client-facing staff.
FrontApp was configured as a shared inbox and helpdesk-like communication layer, with visible team queues and an in-app chat capability that extended to iOS and Android clients. Operational coverage emphasized support and customer success functions, improving cross-team visibility and consolidating incoming customer messages into a single Collaboration platform. Governance centered on vendor feedback loops and rapid issue resolution, the FrontApp support team responding quickly to bugs and implementing feature requests, with continuous product updates observed by the Clara Labs team. Some stability issues were reported, however vendor responsiveness to bug fixes was a consistent part of the rollout experience.
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Collaboration | Collaboration |
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2014 | 2014 |
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Clara Labs CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Clara Labs PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Clara Labs IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Clara Labs
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Clara Labs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Clara Labs IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Clara Labs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Clara Labs Technographics
Clara Labs is a Professional Services organization based in United States,
with around 30 employees and annual revenues of $5.0 million.
Clara Labs operates a diverse technology stack with applications such as
Appcues, Zendesk Chat and FrontApp,
covering areas like Digital Adoption, Chatbots and Conversational AI and Collaboration.
Clara Labs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Appcues, Zendesk and Front.
Clara Labs recently adopted applications including
Hubspot Marketing Automation in 2021, Amazon EC2 in 2021 and Amazon CloudFront in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Clara Labs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Clara Labs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Clara Labs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.