CNA Ingles Definitivo
Rua Coronel Oscar Porto, 800 - Paraiso,
Sao Paulo, 04003-000, Sao Paulo,
Brazil
Sao Paulo, 04003-000, Sao Paulo,
Brazil
55 11 4003 3599
Education
CNA Ingles Definitivo Technographics
CNA Ingles Definitivo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CNA Ingles Definitivo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 CNA Ingles Definitivo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CNA Ingles Definitivo has purchased the following applications: Salesforce Live Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2017, TW Solutions Call Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CNA Ingles Definitivo is running and its propensity to invest more and deepen its relationship with Salesforce , Microsoft , TW Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CNA Ingles Definitivo revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CNA Ingles Definitivo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CNA Ingles Definitivo Tech Stack and Enterprise Applications
CNA Ingles Definitivo AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, CNA Ingles Definitivo implemented Salesforce Live Chat as a customer support tool on its website. The deployment used Salesforce Live Chat within the Chatbots and Conversational AI category to capture and manage inbound web conversations for the education brand.
The implementation configured standard live chat components including the web chat widget, agent console, session routing, canned responses, and chat transcript capture. Configuration focused on conversational workflows for initial inquiry triage, automated greeting and handoff to live agents, and persistent session history to support follow up. The Salesforce Live Chat application was provisioned to surface chat transcripts and interaction context to customer support agents during live sessions.
Operational scope was centered on the company website and the customer support function, aligning chat routing and agent queues with existing support processes across CNA Ingles Definitivo in Brazil. Governance introduced standardized chat handling procedures and agent responsibilities to ensure consistent conversation ownership and response workflows.
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CNA Ingles Definitivo Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, CNA Ingles Definitivo implemented Microsoft 365, deploying the Microsoft 365 application under the Collaboration category. The implementation is surfaced on the public website and supports collaboration and content access for the organization’s Brazil operations, covering approximately 2,300 employees.
The Microsoft 365 deployment emphasizes core Collaboration capabilities, including Exchange Online email, SharePoint Online content management, OneDrive file synchronization and Microsoft Teams communication, with tenant-level administration and role-based access controls to manage users and permissions. Operational governance centers on centralized tenant management, user provisioning workflows and content governance to support administrative and educational functions across the organization.
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CNA Ingles Definitivo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TW Solutions | Legacy | TW Solutions Call Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, CNA Ingles Definitivo deployed TW Solutions Call Center to support inbound customer service and student support across Brazil, using a cloud-hosted Call Center environment with national 0800 numbers provisioned for voice contact. The TW Solutions Call Center implementation was positioned to operate as the institution’s SAC solution, handling front-line telephony intake and agent-facing dashboards for operational monitoring.
The deployment emphasized core Call Center capabilities, including URA voice menus for self-service routing, centralized call recording for quality assurance, and real-time and historical dashboards for supervisor visibility. Module usage aligns with SAC and call-center functionality identified on TW Solutions product listings, and configuration focused on IVR menu flows, queue handling, and agent state monitoring to support CRM and customer-service workflows.
Operational scope covered customer service and student support teams in Brazil, with cloud telephony and national 0800 termination to ensure reachability from across the country. The implementation concentrated on aligning contact handling with CRM and customer-service processes, enabling routed inbound interactions to follow standardized service and escalation paths.
Governance emphasized professionalization of support through standardized scripts, recorded interactions for QA reviews, and dashboard-driven KPI visibility to inform operations teams. The program aimed to professionalize support and improve KPI visibility without specific outcome metrics provided.
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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CNA Ingles Definitivo ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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CNA Ingles Definitivo PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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CNA Ingles Definitivo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CNA Ingles Definitivo
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by CNA Ingles Definitivo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CNA Ingles Definitivo IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CNA Ingles Definitivo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD CNA Ingles Definitivo Technographics
CNA Ingles Definitivo is a Education organization based in Brazil,
with around 2300 employees and annual revenues of $200.0 million.
CNA Ingles Definitivo operates a diverse technology stack with applications such as
Salesforce Live Chat, Microsoft 365 and TW Solutions Call Center,
covering areas like Chatbots and Conversational AI, Collaboration and Call Center.
CNA Ingles Definitivo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Microsoft and TW Solutions.
CNA Ingles Definitivo recently adopted applications including
Teads Platform in 2022, PostHog in 2022 and Wingify VWO in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CNA Ingles Definitivo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CNA Ingles Definitivo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CNA Ingles Definitivo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.