List of Salesforce Live Chat Customers
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United States
Since 2010, our global team of researchers has been studying Salesforce Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Live Chat for Chatbots and Conversational AI include: Autodesk, a United States based Professional Services organisation with 15300 employees and revenues of $6.13 billion, Slalom, a United States based Professional Services organisation with 12000 employees and revenues of $3.00 billion, AEGON UK, a United Kingdom based Insurance organisation with 2136 employees and revenues of $717.0 million, CNA Ingles Definitivo, a Brazil based Education organisation with 2300 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Salesforce Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AEGON UK | Insurance | 2136 | $717M | United Kingdom | Salesforce | Salesforce Live Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, AEGON UK deployed Salesforce Live Chat, a Chatbots and Conversational AI application to provide web chat support on its customer-facing website. The implementation was positioned as an emergency customer engagement channel during the coronavirus response, targeting customers, financial advisers, and employers and going live to around 400,000 customers within five days.
The Salesforce Live Chat configuration leveraged Salesforce core conversational routing capabilities, with the analytics team instrumenting dashboards and reports to monitor usage and customer interaction signals. The customer analytics function created board level reporting and used Salesforce data to surface behavioral insights, for example identifying how email header tone affected different demographics, which informed content tailoring alongside chat transcripts.
Operationally the web chat service ran alongside existing Marketing Cloud usage for segmentation and dynamic communications, maintaining customer records and insight flows between chat and broader customer communications. The service team handled the operational chat queue, and the deployment supported remote working by providing fast access to real time customer data and interaction history for advisors and service agents.
Rollout governance was light weight and rapid, beginning with a proof of concept completed within 24 hours and a live rollout in five days, without formal promotion to customers. The implementation used Salesforce Omni Channel routing features learned via Trailhead to route conversations to service agents and to streamline queue management.
Explicit outcomes reported included immediate uptake across the customer base, the service team managing around 200 web chats per day, and the chat channel helping AEGON employees remain connected with customers and advisers during the pandemic.
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Autodesk | Professional Services | 15300 | $6.1B | United States | Salesforce | Salesforce Live Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Autodesk implemented Salesforce Live Chat to build a real-time online customer service chat feature using the Salesforce Live Chat API. The deployment is classified under Chatbots and Conversational AI and addressed Autodesk customer support and digital engagement channels. The initial scope focused on embedding a web chat interface, real-time session handling, and agent orchestration to enable live interactions and conversational workflows.
Architecturally the implementation used a client side web widget integrated with server side session management that invokes the Salesforce Live Chat API for routing and session persistence, paired with an agent-facing console for live response and transcript capture. Configuration work centered on conversational flow design, queuing and priority routing, and templated response scripting to align support operations. Governance and rollout emphasized phased activation for customer service teams, configuration controls for routing and assignment, and agent training to operationalize real-time chat handling.
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CNA Ingles Definitivo | Education | 2300 | $200M | Brazil | Salesforce | Salesforce Live Chat | Chatbots and Conversational AI | 2017 | n/a |
In 2017, CNA Ingles Definitivo implemented Salesforce Live Chat as a customer support tool on its website. The deployment used Salesforce Live Chat within the Chatbots and Conversational AI category to capture and manage inbound web conversations for the education brand.
The implementation configured standard live chat components including the web chat widget, agent console, session routing, canned responses, and chat transcript capture. Configuration focused on conversational workflows for initial inquiry triage, automated greeting and handoff to live agents, and persistent session history to support follow up. The Salesforce Live Chat application was provisioned to surface chat transcripts and interaction context to customer support agents during live sessions.
Operational scope was centered on the company website and the customer support function, aligning chat routing and agent queues with existing support processes across CNA Ingles Definitivo in Brazil. Governance introduced standardized chat handling procedures and agent responsibilities to ensure consistent conversation ownership and response workflows.
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Professional Services | 12000 | $3.0B | United States | Salesforce | Salesforce Live Chat | Chatbots and Conversational AI | 2019 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Live Chat
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