Coach
Coach Technographics
Coach Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coach and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Coach employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coach has purchased the following applications: SAP S/4 HANA Finance for ERP Financial in 2016, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) for Time and Attendance in 2008, SAP S/4HANA for Fashion and Vertical Business for Retail Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coach is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Adyen or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coach revenues, which have grown to $3.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coach intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coach Tech Stack and Enterprise Applications
Coach ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA Finance | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Coach led sourcing for a global SAP S/4 HANA Finance implementation including software, systems integration, and hosted services. The SAP S/4 HANA Finance implementation served as the ERP Financial backbone to centralize core accounting, general ledger, accounts payable, accounts receivable, fixed asset accounting, and financial close orchestration for Coach's finance organization.
The sourcing scoped a hosted deployment model and systems integration services, indicating an architecture with a centralized S/4 HANA instance for finance and integrated connectivity into Coach's retail and corporate IT landscape. Governance emphasis focused on centralized finance process controls, chart of accounts harmonization, and staged global rollout sequencing across business units, with vendor responsibilities covering software, systems integration, and hosted services.
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ERP Financial | ERP |
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2018 | 2019 |
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Expense Management | ERP |
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2013 | 2013 |
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Coach HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) | Time and Attendance | HCM | n/a | 2008 | 2008 |
In 2008, Coach deployed UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) as its Time and Attendance solution. Coach implemented UKG Workforce Central Timekeeper to centralize store-level timekeeping and scheduling for retail operations and to support manager workflows across stores and distribution points.
The implementation emphasized core Time and Attendance capabilities including time capture, shift scheduling for two-shift store teams, supervisor timecard review and approvals, exception management, and accrual tracking. Configuration specifically supported manager activities to update and maintain employee attendance records through the Kronos system, and to manage teams of up to 20 associates per manager.
Operational coverage aligned with store operations, human resources, and operational planning, where timekeeping data informed monthly staffing and operating budget planning and day-to-day scheduling to meet order fulfillment requirements and to support returns processing across Retail, Wholesale and Direct to Consumer channels. The system served as the authoritative attendance record consumed by manager reports and workforce planning processes rather than as a point solution tied to a single downstream application.
Governance centered on manager-led execution, including bi-annual employee evaluations, daily positive and corrective feedback tied to attendance and performance observations, training for process changes and new hires, and ongoing process improvement to align staffing with volume. UKG Workforce Central Timekeeper was instrumented to support these governance steps through documented timecard maintenance, exception workflows, and reporting used by store managers and HR.
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Workforce Management | HCM |
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2008 | 2008 |
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Coach ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP Apparel and Footwear (SAP AFS) | SAP S/4HANA for Fashion and Vertical Business | Retail Management | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Coach implemented SAP S/4HANA for Fashion and Vertical Business to consolidate Tapestry brands onto a single SAP platform and address scalability, standardization, and acquisition integration challenges. The SAP S/4HANA for Fashion and Vertical Business deployment was positioned as a Retail Management solution to unify manufacturing, supply chain logistics, finance, retail store operations, and eCommerce order orchestration across Coach and the broader Tapestry portfolio.
The implementation delivered core modules for retail and wholesale processes, supply chain capabilities, and finance configuration using standard industry functionality and accelerators. The project prioritized omnichannel order fulfillment and enabled core buy and sell processes at go live, with a phased rollout of advanced capabilities, leveraging the Rizing Fashion Suite and default SAP functionality to accelerate delivery and reduce custom configuration.
Architecturally the program centralized operations into a single SAP S/4HANA instance hosted on a single tenant private cloud to provide compliant data security and scalable infrastructure capacity. Integrations explicitly included point of sale integration and SAP Customer Activity Repository to provide real time visibility across physical stores, concession shops, department store partners, and eCommerce channels, and a strengthened consumer database and analytics layer to support actionable insights.
Governance and rollout emphasized a multiphase approach and internal capability building, including a center of excellence to manage the platform, embedded process engineers and change agents, and stakeholder engagement from design through adoption. The program standardized processes across locations and brands, created a repeatable template for faster integration of future acquisitions, and restructured workflows to reduce inconsistent local configurations while preserving industry best practices.
The SAP S/4HANA for Fashion and Vertical Business implementation addressed explicit business objectives by providing a future proof platform to support global growth, standardizing business processes for manufacturing, supply chain, and finance, and enabling omnichannel customer experiences. Outcomes called out in the program included improved data transformation and analytics, unified real time actionable data to support customer centric operations, and a robust foundation for faster integration of acquisitions under the Retail Management application.
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Coach AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Coach Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Coach Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Coach Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2011 | 2011 |
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Coach eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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Personalization and Product Recommendations | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2015 | 2015 |
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Coach CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Campaign Management | CRM |
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2020 | 2021 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Coach ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Coach Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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Coach SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Performance Management | SPM |
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2016 | 2016 |
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Coach TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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Coach IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2003 | 2003 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Data Warehouse Appliance | IaaS |
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2016 | 2016 |
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Coach CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Coach
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Coach Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coach IT executives and key decision makers. This section highlights Coach's latest recorded technology evaluations, including Asana for Project Portfolio Management on 2025-03-05, ResMan Property Management for Real Estate Property Management on 2024-07-22, and Adobe Marketo for Marketing Automation on 2024-05-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coach digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-05 | Coach | Evaluated | Asana | Asana | Project Portfolio Management | PPM |
| 2024-07-22 | Coach | Evaluated | Inhabit | ResMan Property Management | Real Estate Property Management | ERP Services and Operations |
| 2024-05-30 | Coach | Evaluated | Adobe Systems | Adobe Marketo | Marketing Automation | CRM |
FAQ - APPS RUN THE WORLD Coach Technographics
Coach is a Retail organization based in United States,
with around 7000 employees and annual revenues of $3.20 billion.
Coach operates a diverse technology stack with applications such as
SAP S/4 HANA Finance, UKG Workforce Central Timekeeper (ex Kronos Workforce Timekeeper) and SAP S/4HANA for Fashion and Vertical Business,
covering areas like ERP Financial, Time and Attendance and Retail Management.
Coach has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and UKG.
Coach recently adopted applications including
StatSocial in 2025, GroundTruth in 2024 and Bambuser Video Commerce in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coach’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coach’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coach technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.