North Myrtle Beach, 29582, SC,
United States
Condo-World Resort Properties Technographics
Condo-World Resort Properties Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Condo-World Resort Properties and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Condo-World Resort Properties employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Condo-World Resort Properties has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2019, KeyMetric for Call Tracking and Recording in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Condo-World Resort Properties is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , KeyMetric or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Condo-World Resort Properties revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Condo-World Resort Properties intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Condo-World Resort Properties Tech Stack and Enterprise Applications
Condo-World Resort Properties AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Condo-World Resort Properties implemented Zendesk Chat on its public website to provide real time customer engagement and front line support. The deployment uses Zendesk Chat, in the Chatbots and Conversational AI category, to capture reservation and service inquiries through an embedded web chat widget and to initiate live agent sessions for website visitors. Condo-World Resort Properties uses Zendesk Chat to support customer service and reservation business functions, linking the application directly to website customer touch points.
Zendesk Chat is configured as a web hosted chat widget with an agent console and standard Chatbots and Conversational AI capabilities such as canned responses, proactive messaging, and visitor monitoring to qualify conversations. Administration and configuration are managed by the company operations team, with front desk and reservations staff operating the agent interface for session handling. Governance emphasizes standardized chat scripts and response templates to ensure consistent customer interactions and to define shift level coverage for live chat support.
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Condo-World Resort Properties Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Condo-World Resort Properties deployed Microsoft 365 to provide Collaboration capabilities across the organization. The company's public website references Microsoft 365 as part of its software footprint, indicating organization-wide adoption for employee productivity and external-facing content.
Microsoft 365 was provisioned to deliver core Collaboration functions including hosted email and calendar, cloud file storage and synchronization, document co-authoring and team communication channels. For a 30-employee professional services firm, these capabilities align with Exchange Online, SharePoint, OneDrive and Microsoft Teams functionality typical of Microsoft 365 deployments, supporting client communications, contract and property document management, and internal project coordination.
Administrative governance is expected to center on a single Microsoft 365 tenant with role-based admin accounts, identity and access controls, and basic security administration scaled to a small company model. Business functions impacted include sales and client services, operations, and finance, with Microsoft 365 serving as the primary Collaboration platform for staff and client-facing document workflows.
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Condo-World Resort Properties CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KeyMetric | Legacy | KeyMetric | Call Tracking and Recording | CRM | n/a | 2014 | 2014 |
In 2014 Condo-World Resort Properties implemented KeyMetric for Call Tracking and Recording on their website, embedding the KeyMetric tracking to capture inbound phone conversations initiated from site visits. The deployment focused on page-level instrumentation and session attribution, enabling call-level metadata capture tied to online campaigns and landing pages.
KeyMetric was configured to provide call recording, dynamic number insertion, call detail records, and aggregated reporting oriented to reservation and marketing workflows. The implementation operated directly through the website tagging layer and supported front-office sales and reservation functions, with recorded calls used for quality assurance, campaign attribution, and operational call routing adjustments.
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Condo-World Resort Properties PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2014 | 2014 |
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Condo-World Resort Properties IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Condo-World Resort Properties
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Apps Being Evaluated by Condo-World Resort Properties Executives
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