Cotton Heritage, a division of Roochi Traders, Inc.
6393 E Washington Blvd,
Commerce, 90040, CA,
United States
Commerce, 90040, CA,
United States
1 323-722-5592
Retail
Cotton Heritage, a division of Roochi Traders, Inc. Technographics
Cotton Heritage, a division of Roochi Traders, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cotton Heritage, a division of Roochi Traders, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Cotton Heritage, a division of Roochi Traders, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cotton Heritage, a division of Roochi Traders, Inc. has purchased the following applications: FDM4 ERP for ERP Financial in 2011, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cotton Heritage, a division of Roochi Traders, Inc. is running and its propensity to invest more and deepen its relationship with FDM4 , Salesforce , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cotton Heritage, a division of Roochi Traders, Inc. revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cotton Heritage, a division of Roochi Traders, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cotton Heritage, a division of Roochi Traders, Inc. Tech Stack and Enterprise Applications
Cotton Heritage, a division of Roochi Traders, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FDM4 | Legacy | FDM4 ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Cotton Heritage, a division of Roochi Traders, Inc., implemented FDM4 ERP, an ERP Financial application to centralize its accounting and finance operations. The deployment focused on supporting the retail division's US operations and day to day financial transaction processing for an 80 employee company.
The FDM4 ERP implementation was configured around core financial capabilities including general ledger, accounts payable, and accounts receivable, with chart of accounts rationalization and automated posting and reconciliation routines. Configuration emphasized accounting controls and standardized transaction flows to support retail sales accounting and supplier payment cycles.
Operational coverage included the finance department and associated operational teams, with role based workflows for accounting staff responsible for invoicing, payments, and period close activities. Data import routines and configurable transaction interfaces were used to align operational data with financial postings and transactional audit trails.
Project deliverables included development of operating and accounting procedures and establishment of financial controls and approval workflows. The implementation of FDM4 ERP included updated procedures and increased productivity as noted in project documentation.
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Cotton Heritage, a division of Roochi Traders, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Cotton Heritage, a division of Roochi Traders, Inc. implemented Salesforce Chat, formerly Salesforce Live Agent, on its public website. The deployment is classified in the Chatbots and Conversational AI category and operates as an embedded web chat solution tied to the company storefront, providing real-time text sessions, session management, and agent presence controls. The Salesforce Chat application was configured to capture chat transcripts and metadata for follow-up, and to support routing logic that directs customer sessions to available retail support agents. Implementation focused on standard chat capabilities including widget configuration, canned responses, and session handoff workflows within the Salesforce environment.
Operational scope concentrates on ecommerce and customer service functions, with web-originated chats routed to staff handling order support and product questions. Configuration emphasized skill-based routing, queue management, and transcript persistence to maintain continuity with customer records, reflecting capabilities typical of Chatbots and Conversational AI solutions. Governance and day-to-day operations remain with the retail support team, who manage agent availability, response scripts, and chat hours through the Salesforce Chat interface and related platform controls.
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Cotton Heritage, a division of Roochi Traders, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Cotton Heritage, a division of Roochi Traders, Inc., deployed Microsoft 365 to establish a cloud-hosted Collaboration platform. The deployment centered on Microsoft 365 core services including Exchange Online for email, SharePoint Online for content and intranet, Microsoft Teams for real-time collaboration, OneDrive for file synchronization and Office applications for desktop productivity. This configuration aligns with typical Collaboration workflows for retail firms of its size, providing centralized mailbox, document management and conferencing capabilities.
The Microsoft 365 tenant is surfaced on the Cotton Heritage website, enabling hosted mail flows and integration of site contact and administrative workflows with corporate collaboration tooling. Operational coverage extends across Cotton Heritage corporate and retail support functions in the United States, supporting business functions such as internal communications, merchandising coordination and order support. Governance is managed through tenant level administration and centralized identity and access controls consistent with cloud Collaboration management practices.
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Cotton Heritage, a division of Roochi Traders, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Cotton Heritage, a division of Roochi Traders, Inc. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Cotton Heritage, a division of Roochi Traders, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Cotton Heritage, a division of Roochi Traders, Inc.
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Apps Being Evaluated by Cotton Heritage, a division of Roochi Traders, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cotton Heritage, a division of Roochi Traders, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cotton Heritage, a division of Roochi Traders, Inc. digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Cotton Heritage, a division of Roochi Traders, Inc. Technographics
Cotton Heritage, a division of Roochi Traders, Inc. is a Retail organization based in United States,
with around 80 employees and annual revenues of $10.0 million.
Cotton Heritage, a division of Roochi Traders, Inc. operates a diverse technology stack with applications such as
FDM4 ERP, Salesforce Chat (formerly Salesforce Live Agent) and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Cotton Heritage, a division of Roochi Traders, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FDM4, Salesforce and Microsoft.
Cotton Heritage, a division of Roochi Traders, Inc. recently adopted applications including
Hotjar in 2021, Intercom in 2021 and Salesforce Chat (formerly Salesforce Live Agent) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cotton Heritage, a division of Roochi Traders, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cotton Heritage, a division of Roochi Traders, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cotton Heritage, a division of Roochi Traders, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.