Credendo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Credendo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Credendo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Credendo has purchased the following applications: Microsoft 365 for Collaboration in 2017, Hotjar for Customer Experience in 2017, 4me Service Request & Incident Management for Incident Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Credendo is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Credendo revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Credendo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 4me, Inc | Legacy | 4me Service Request & Incident Management | Incident Management | ITSM | n/a | 2020 | 2020 |
In 2020, Credendo implemented 4me Service Request & Incident Management. The deployment addressed the category and focused on centralizing service request intake and incident lifecycle management within the insurer's operational footprint. Configuration emphasized service request forms, incident classification, SLA tracking, automated ticket routing and a self-service portal, aligning with standard Service Request & Incident Management functional capabilities. The full application name 4me Service Request & Incident Management is used as the primary system of record for request and incident transactions.
Governance was established around defined incident escalation paths and standardized request fulfillment workflows, introducing role based access and approval gates to align with internal support processes. Rollout targeted day to day operations, and since 4me has been implemented, Credendo has seen a difference in its daily operations. Operational coverage centered on IT and support functions, with ongoing administration of workflow configurations, SLA rules and knowledge management workflows within 4me Service Request & Incident Management.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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