Credit Acceptance
25505 West Twelve Mile Road,
Southfield, 48034-8339, MI,
United States
Southfield, 48034-8339, MI,
United States
1 248-353-2700
Banking and Financial Services
Credit Acceptance Technographics
Credit Acceptance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Credit Acceptance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2341 Credit Acceptance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Credit Acceptance has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, Workday Benefits for Benefits Administration in 2020, FIS Origenate for Loan Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Credit Acceptance is running and its propensity to invest more and deepen its relationship with Oracle , Paymentus , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Credit Acceptance revenues, which have grown to $2.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Credit Acceptance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Credit Acceptance Tech Stack and Enterprise Applications
Credit Acceptance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Credit Acceptance implemented Oracle Cloud ERP, deploying Oracle Cloud ERP Financials as its enterprise financial system and migrating from Oracle E-Business Suite. The implementation was led within the broader application modernization program managed by the Application Development Director and positioned as the authoritative finance backbone for the corporation.
Oracle Cloud ERP Financials was configured to provide core financial management capabilities, including general ledger, accounts payable, accounts receivable, fixed assets, and financial reporting, aligned to standard ERP Financial workflows. The program treated Oracle Cloud ERP as a SaaS core while building extensions and integrations using microservices, domain driven design, containerization with Kubernetes and Docker, and cloud platforms including AWS and Azure, supported by CI CD pipeline automation.
Oracle Cloud ERP was integrated with the loan origination system, OpenText Intelligent Capture Captiva, eCommerce platforms, ServiceNow, Workday, Oracle Cloud CRM, and the enterprise data warehouse and BI stack including OBIEE, enabling financial consolidation and downstream reporting. Operational coverage spanned finance, IT, product, and PMO functions, with a shared service model staffed onshore and offshore to support transactional processing and change requests across the enterprise.
Governance included company wide agile adoption with Scrum and Kanban teams, an incremental release process, change management, and established support and escalation procedures, together with disaster recovery and business continuity planning. Controls and security requirements were enforced for PII and SOX compliance, static and dynamic application security testing tools were standardized, and monitoring was centralized to improve service availability. The broader delivery program increased deployment frequency to 35 percent through DevOps automation and improved speed to market by 15 percent through analytical model optimization as part of the ERP and surrounding platform initiatives.
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Expense Management | ERP |
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2015 | 2016 |
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Payment Processing | ERP |
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2021 | 2021 |
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Credit Acceptance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, Credit Acceptance implemented Workday Benefits to centralize employee benefit programs. Workday Benefits was deployed to support Benefits Administration across HR, payroll, recruiting, time off and absence management, and HR service functions.
The deployment concentrated on standard Benefits Administration capabilities including benefit plan configuration, eligibility rules, enrollment workflows for open enrollment and life events, deductions and payroll interfaces, and benefits reporting and analytics. Workday Benefits was configured to align with existing Workday HCM and Workday Recruiting functional areas, and to support business process administration and reporting workflows owned by the Enterprise Cloud Applications team.
Integrations include ServiceNow HRSD, ServiceNow CSM and ServiceNow PPM for HR service delivery and case management, ADP WFN and Workforce Software for payroll and time systems, Fidelity for benefits carrier connectivity, Oracle HRMS for historical HR records, JIRA for project and change tracking, O.C. Tanner for recognition, and CounselLink for legal matter references. These integrations establish cross-system data flows between Workday Benefits and payroll, time and absence, recruiting, and service desk systems.
Governance and operational ownership were structured under an Enterprise Cloud Applications manager leading an 11 person team of Workday and ServiceNow BAs and developers, with responsibilities explicitly called out as business process administration, integrations, and reporting. Change control and rollout coordination used JIRA for tracking, and operational processes tied benefits lifecycle events into HR service workflows managed in ServiceNow.
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Core HR | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Experience, Employee Engagement | HCM |
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2014 | 2014 |
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HR Service Delivery | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2018 | 2018 |
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Credit Acceptance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Origenate | Loan Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Credit Acceptance implemented FIS Origenate as its Loan Management system to support bankruptcy servicing and collections workflows. FIS Origenate was used operationally by bankruptcy specialists to manage FBCO and Dismissal Bankruptcy accounts and to generate and store loan documents used in court filings and customer negotiations.
Implementation scope centered on loan document management and servicing workflows, with configuration to support bankruptcy-specific processes including proof of claim and reaffirmation agreement generation, docket monitoring, and attorney communications. Credit Acceptance staff leveraged FIS Origenate for daily servicing tasks, dispute handling, skip tracing coordination, and structured collections activity consistent with Loan Management functional workflows.
The deployment integrated FIS Origenate with third-party skip tracing services Accurint, Eport, and TLO to locate accounts with insufficient data and support skip tracing-driven escalations. Operational coverage included collections and servicing teams and coordination with outside agents and local counsel to protect the companys interest in bankruptcy cases, reflecting cross-functional use across servicing, legal coordination, and customer contact functions.
Governance emphasized compliance with federal bankruptcy procedures and standardized court documentation workflows, with staff proficiency in FIS Origenate used to ensure correct filings and to negotiate treatment with attorneys. Process embedding covered professional customer engagement, skip tracing escalation triggers, and procedures for ensuring required correspondence was issued before advancing collections actions.
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Credit Acceptance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Credit Acceptance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Credit Acceptance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2020 | 2020 |
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Credit Acceptance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Credit Acceptance PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Credit Acceptance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Backup as a Service (BaaS) | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2015 | 2016 |
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Credit Acceptance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Credit Acceptance
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Financial Operations | Director | Finance | |
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Tax Manager | Manager | Finance | |
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Tax Manager | Manager | Finance | |
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Accounting Manager | Manager | Finance | |
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Accounting Manager | Manager | Finance | |
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Director, IT Infrastructure & Cloud | Director | IT | |
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IT Director | Director | IT | |
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Manager Database Administration | Manager | IT | |
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Manager, Implemented Solutions | Manager | Finance | |
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FP&A and Accounting Manager | Manager | Finance | |
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Director Application Development | Director | IT | |
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Application Analysis Manager | Manager | IT | |
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Vice President of Talent Acquisition & Development | VP | HR | |
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Director Talent Acquisition | Director | HR | |
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Chief People Officer | CXO | HR | |
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Director, People | Director | HR | |
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Senior Team Member Engagement Specialist | Manager | HR | |
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Director, Team Member Engagement and Internal Communications | Director | Marketing | |
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Team Member Experience and Events | Manager | Operations | |
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Manager, Business Information Systems | Manager | IT | |
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IT Manager | Manager | IT | |
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Manager, Financial Applications | Manager | IT | |
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Enterprise Cloud Applications Manager | Manager | IT | |
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Manager, Analytics Applications | Manager | IT | |
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Senior Vice President of Loan Servicing | VP | Operations | |
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Senior Vice President, Loan Servicing | VP | Operations | |
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Chief Operating Officer | CXO | Operations | |
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Chief Technology Officer | CXO | IT | |
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Apps Being Evaluated by Credit Acceptance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Credit Acceptance IT executives and key decision makers. This section highlights Credit Acceptance's latest recorded technology evaluations, including CDK Global DMS for Dealership Management on 2024-06-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Credit Acceptance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-06-24 | Credit Acceptance | Evaluated | CDK Global | CDK Global DMS | Dealership Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Credit Acceptance Technographics
Credit Acceptance is a Banking and Financial Services organization based in United States,
with around 2341 employees and annual revenues of $2.29 billion.
Credit Acceptance operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workday Benefits and FIS Origenate,
covering areas like ERP Financial, Benefits Administration and Loan Management.
Credit Acceptance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and FIS Global.
Credit Acceptance recently adopted applications including
Paymentus Payveris in 2021, Cisco Webex Meetings in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Credit Acceptance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Credit Acceptance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Credit Acceptance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.