Cricket Wireless
1025 Lenox Park Blvd. NE,
Atlanta, 30319, GA,
United States
Atlanta, 30319, GA,
United States
1 800-274-2538
Communications
Cricket Wireless Technographics
Cricket Wireless Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cricket Wireless and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7700 Cricket Wireless employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cricket Wireless has purchased the following applications: FIS GETPAID for AR Automation in 2010, Oracle E-Business Suite HRMS Analytics for Workforce Analytics in 2015, NetCracker Technology Digital Business Enablement for OSS/BSS in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cricket Wireless is running and its propensity to invest more and deepen its relationship with FIS Global , Affirm , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cricket Wireless revenues, which have grown to $2.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cricket Wireless intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cricket Wireless Tech Stack and Enterprise Applications
Cricket Wireless ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2010 | 2010 |
In 2010, Cricket Wireless implemented FIS GETPAID to modernize its accounts receivable function. The deployment targeted AR Automation to centralize invoice presentment, collections, and payment term enforcement across the finance organization.
FIS GETPAID was configured to support core AR Automation capabilities including automated invoice presentment, configurable payment term management, rules-based collections workflow, and cash application functionality. The implementation emphasized automation of routine credit and collections tasks and the introduction of a new payment term to standardize receivables handling.
Operational scope focused on finance, treasury, credit and collections teams, with the solution embedded into day to day accounts receivable operations. Configuration work included templated communications for collectors, automated aging and dispute routing logic, and role based workflow controls to align teams around the new payment term.
Governance changes formalized payment term enforcement and collections escalation paths, and process standardization reduced manual touch points. As documented, the FIS GETPAID implementation delivered a reduction in days sales outstanding and a decrease in bad debt after the new payment term was introduced.
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Payment Processing | ERP |
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2021 | 2021 |
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Cricket Wireless HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS Analytics | Workforce Analytics | HCM | KPI Partners | 2015 | 2015 |
In 2015, Cricket Wireless engaged KPI Partners to implement Oracle E-Business Suite HRMS Analytics in the United States, deploying a Workforce Analytics solution to consolidate EBS HR data with ADP payroll and deliver unified dashboards for HR. The engagement is documented as an Oracle E-Business Suite HRMS Analytics implementation, oriented to provide monthly headcount trending and self-service HR reporting for the HR organization.
The implementation built a consolidated HR data model that ingested Oracle E-Business Suite HR records and ADP payroll feeds, and retained historical snapshots extending back to 2005 to enable longitudinal analysis. Functional capabilities delivered included unified dashboards, monthly headcount trending, historical snapshot reporting, and self-service payroll and headcount visibility, consistent with Workforce Analytics use cases.
KPI Partners executed the deployment for Cricket Wireless HR teams in the United States, establishing a regular monthly reporting cadence and centralized access to headcount and payroll views. The system provided improved payroll and headcount visibility for the HR organization through self-service reporting and longitudinal dashboards, with governance focused on HR reporting ownership and scheduled monthly data refreshes.
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Cricket Wireless ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker Technology Digital Business Enablement | OSS/BSS | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Cricket Wireless initiated a trial using NetCracker Technology Digital Business Enablement within its OSS/BSS domain to evaluate network virtualization based on SDN and NFV. The engagement focused on a pilot to virtualize the Evolved Packet Core network, positioning the project at the intersection of network engineering and IT operations.
NetCracker Technology Digital Business Enablement was used to orchestrate virtual network functions and to integrate SDN and NFV control-plane and management capabilities, combining IP edge components into a single virtual infrastructure. The implementation emphasized portability of virtual network functions between different hardware platforms, with orchestration workflows designed to instantiate, manage, and move VNFs across the virtualized environment.
NEC Corporation and Netcracker collaborated with Cricket to run the trial, deploying virtualization components into Cricket’s core network footprint and validating interoperability with physical networking elements. The operational scope centered on core network engineering and operations teams, aligning network and IT domains to test orchestration, lifecycle management, and portability across vendor hardware.
Governance for the engagement was structured as a technical trial and validation program, with joint teams from Cricket, NEC Corporation, and Netcracker coordinating test cases, portability validation, and demonstration objectives. The trial was positioned to demonstrate virtualization and validate Cricket’s network strategy rather than as a full production rollout.
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OSS/BSS | ERP Services and Operations |
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2014 | 2014 |
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Cricket Wireless AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Cricket Wireless Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Cricket Wireless Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Cricket Wireless eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Cricket Wireless CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2014 | 2014 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2016 | 2016 |
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Cricket Wireless ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Cricket Wireless SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2016 | 2016 |
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Cricket Wireless PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Cricket Wireless IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Cricket Wireless CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Cricket Wireless Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Cricket Wireless
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Cricket Wireless Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cricket Wireless IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cricket Wireless digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Cricket Wireless Technographics
Cricket Wireless is a Communications organization based in United States,
with around 7700 employees and annual revenues of $2.35 billion.
Cricket Wireless operates a diverse technology stack with applications such as
FIS GETPAID, Oracle E-Business Suite HRMS Analytics and NetCracker Technology Digital Business Enablement,
covering areas like AR Automation, Workforce Analytics and OSS/BSS.
Cricket Wireless has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Oracle and NEC Corporation.
Cricket Wireless recently adopted applications including
Affirm in 2021, Ada AI Chatbot in 2021 and Adobe Experience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cricket Wireless’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cricket Wireless’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cricket Wireless technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.