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Crystal Travel & Tours
Location
100 Spring St,
Boston, 2132, MA,
United States
Website
https://www.crystal-travel.com/
Phone
1 617-327-4242
Artw industry
Leisure and Hospitality
Employee
Revenue

Crystal Travel & Tours Technographics

Crystal Travel & Tours Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Crystal Travel & Tours and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Crystal Travel & Tours employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Crystal Travel & Tours has purchased the following applications: Rackspace Cloud for Application Hosting and Computing Services in 2013, Aircall Dashboard for Call Center in 2018, Ruby Live Chat for Chatbots and Conversational AI in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Crystal Travel & Tours is running and its propensity to invest more and deepen its relationship with Rackspace Technology , GoDaddy , Aircall or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Crystal Travel & Tours revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crystal Travel & Tours intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Crystal Travel & Tours Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Rackspace Technology Legacy Rackspace Cloud Application Hosting and Computing Services IaaS n/a 2013 2013
Application Hosting and Computing Services IaaS 2015 2015
Content Delivery Network IaaS 2013 2013
Content Delivery Network IaaS 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Aircall Legacy Aircall Dashboard Call Center CRM n/a 2018 2018 In 2018, Crystal Travel & Tours implemented Aircall Dashboard, deploying Aircall Dashboard as a Contact Center Solution to support contact center operations and reservation desk oversight. Kelly, a contact center manager, noted that her old phone system had some reporting features but a clunky interface, and with Aircall Dashboard she now reviews the dashboard daily and uses the live component to monitor the pulse of the team when she is away on travel. The implementation emphasized manager mobility and frontline supervision through a live interface rather than intermittent manual reporting. Configuration centered on dashboarding and live monitoring capabilities typical of a Contact Center Solution, delivering real-time activity feeds, call reporting and agent status visibility to inform daily operational decisions. Operational scope covered customer support and reservations functions at Crystal Travel & Tours, shifting supervisory workflows toward continuous remote monitoring and routine dashboard review. Governance and rollout prioritized manager adoption and standardizing the dashboard as the primary interface for team performance visibility.
CRM CRM 2018 2018
Marketing Analytics CRM 2016 2016
Marketing Automation CRM 2015 2015
Marketing Automation CRM 2021 2021
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2014 2014
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2015 2015
IT Decision Makers and Key Stakeholders at Crystal Travel & Tours
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Crystal Travel & Tours Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Crystal Travel & Tours Technographics

Crystal Travel & Tours is a Leisure and Hospitality organization based in United States, with around 500 employees and annual revenues of $100.0 million.

Crystal Travel & Tours operates a diverse technology stack with applications such as Rackspace Cloud, Aircall Dashboard and Ruby Live Chat, covering areas like Application Hosting and Computing Services, Call Center and Chatbots and Conversational AI.

Crystal Travel & Tours has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Rackspace Technology, Aircall and Ruby.

Crystal Travel & Tours recently adopted applications including Hubspot Marketing Automation in 2021, Cloudflare CDN in 2020 and Aircall Dashboard in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Crystal Travel & Tours’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Crystal Travel & Tours’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Crystal Travel & Tours technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.