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● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

Crystal Travel & Tours
Location
100 Spring St,
Boston, 2132, MA,
United States
Website
https://www.crystal-travel.com/
Phone
1 617-327-4242
Artw industry
Leisure and Hospitality
Employee
Revenue

Crystal Travel & Tours Technographics

Crystal Travel & Tours Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Crystal Travel & Tours and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Crystal Travel & Tours employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Crystal Travel & Tours has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2014, Aircall Dashboard for Call Center in 2018, Rackspace Cloud for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Crystal Travel & Tours is running and its propensity to invest more and deepen its relationship with Ruby , Aircall , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Crystal Travel & Tours revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crystal Travel & Tours intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Crystal Travel & Tours Tech Stack and Enterprise Applications

Crystal Travel & Tours AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2014 2014
In 2014, Crystal Travel & Tours implemented Ruby Live Chat on its corporate website to support online customer engagement and booking inquiries. Ruby Live Chat is deployed as an embedded web chat widget, providing real time conversational access to site visitors while the organization classifies the solution under Chatbots and Conversational AI. The implementation focuses on standard conversational modules common to the category, including the customer facing web chat widget, an agent facing console for live response, administrative configuration for routing and permissions, and transcript logging for customer interactions. Ruby Live Chat is configured to manage synchronous messaging, canned responses and session handoff to human agents, consistent with Chatbots and Conversational AI functional workflows. Operational coverage centers on customer service and reservations teams that staff the chat console during business hours, with administrative control retained by service operations and communications leadership. The deployment is primarily web based, emphasizing conversational customer support and real time query handling through Ruby Live Chat within the Chatbots and Conversational AI category.
Crystal Travel & Tours CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Aircall Legacy Aircall Dashboard Call Center CRM n/a 2018 2018
In 2018, Crystal Travel & Tours implemented Aircall Dashboard, deploying Aircall Dashboard as a Contact Center Solution to support contact center operations and reservation desk oversight. Kelly, a contact center manager, noted that her old phone system had some reporting features but a clunky interface, and with Aircall Dashboard she now reviews the dashboard daily and uses the live component to monitor the pulse of the team when she is away on travel. The implementation emphasized manager mobility and frontline supervision through a live interface rather than intermittent manual reporting. Configuration centered on dashboarding and live monitoring capabilities typical of a Contact Center Solution, delivering real-time activity feeds, call reporting and agent status visibility to inform daily operational decisions. Operational scope covered customer support and reservations functions at Crystal Travel & Tours, shifting supervisory workflows toward continuous remote monitoring and routine dashboard review. Governance and rollout prioritized manager adoption and standardizing the dashboard as the primary interface for team performance visibility.
CRM CRM 2018 2018
Marketing Analytics CRM 2016 2016
Marketing Automation CRM 2015 2015
Marketing Automation CRM 2021 2021
Crystal Travel & Tours IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Rackspace Technology Legacy Rackspace Cloud Application Hosting and Computing Services IaaS n/a 2013 2013
Application Hosting and Computing Services IaaS 2015 2015
Content Delivery Network IaaS 2013 2013
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Crystal Travel & Tours

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Crystal Travel & Tours Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crystal Travel & Tours IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crystal Travel & Tours digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Crystal Travel & Tours Technographics
Crystal Travel & Tours is a Leisure and Hospitality organization based in United States, with around 500 employees and annual revenues of $100.0 million.
Crystal Travel & Tours operates a diverse technology stack with applications such as Ruby Live Chat, Aircall Dashboard and Rackspace Cloud, covering areas like Chatbots and Conversational AI, Call Center and Application Hosting and Computing Services.
Crystal Travel & Tours has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ruby, Aircall and Rackspace Technology.
Crystal Travel & Tours recently adopted applications including Hubspot Marketing Automation in 2021, Cloudflare CDN in 2020 and Aircall Dashboard in 2018, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crystal Travel & Tours’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Crystal Travel & Tours’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crystal Travel & Tours technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.