Daarbak Redoffice Technographics
Daarbak Redoffice Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Daarbak Redoffice and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Daarbak Redoffice employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Daarbak Redoffice has purchased the following applications: Microsoft 365 for Collaboration in 2022, FocalScope for Customer Support in 2022, Sentry for Application Performance Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Daarbak Redoffice is running and its propensity to invest more and deepen its relationship with Microsoft , FocalScope , Klaviyo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Daarbak Redoffice revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Daarbak Redoffice intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Daarbak Redoffice Tech Stack and Enterprise Applications
Daarbak Redoffice Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
Daarbak Redoffice CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FocalScope | Legacy | FocalScope | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Daarbak Redoffice implemented FocalScope on their website to support Customer Support for its retail operations in Denmark. The deployment placed FocalScope as the primary web-facing support channel, capturing inquiries submitted through the site and routing them into a centralized support environment. The implementation targeted the company's customer service function serving both online and in-store customers.
FocalScope was configured to provide standard Customer Support capabilities, including ticketing, shared inbox management, email threading, and canned responses, supplemented by chat and web form intake where enabled. Configuration emphasized agent queues, SLA assignment, priority flags, and templated workflows to match retail customer support patterns. FocalScope's administration console was used to manage agent permissions, canned responses, and reporting.
Operational coverage centered on the small customer service group within Daarbak Redoffice, consolidating communications from the website into a single support queue accessible to service staff across locations in Denmark. Integrations were limited to the website where FocalScope was embedded for contact forms and a support widget, ensuring inbound web inquiries became tracked tickets within the FocalScope system. No additional enterprise integrations are documented.
Governance changed to ticket-driven workflows with defined assignment rules and internal escalation paths, supported by FocalScope role-based access and audit logging. The rollout was executed internally with agent onboarding and configuration tuning to align response templates and SLA categories to retail customer service processes.
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2022 | 2022 |
|
Daarbak Redoffice ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Functional Software | Legacy | Sentry | Application Performance Management | ITSM | n/a | 2022 | 2022 |
|
Daarbak Redoffice PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Transactional Email | PaaS |
|
2022 | 2022 |
|
Daarbak Redoffice IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Daarbak Redoffice
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Daarbak Redoffice Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||