Dartford, DA1 1DR,
United Kingdom
Dartford Borough Council Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dartford Borough Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Dartford Borough Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dartford Borough Council has purchased the following applications: Hireserve ATS for Applicant Tracking System in 2018, CMSG REACT Case Management for Case Management in 2023, Capita Swordfish Document Management for Document Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dartford Borough Council is running and its propensity to invest more and deepen its relationship with Hireserve , Case Management Solutions Group , Capita or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dartford Borough Council revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dartford Borough Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hireserve | Legacy | Hireserve ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Dartford Borough Council deployed Hireserve ATS, an Applicant Tracking System, on its public website to centralize external recruitment and manage candidate applications. Hireserve ATS is used to publish vacancies on the council careers pages and to capture applicant submissions through web-facing application forms, positioning the application as the primary tool for recruitment and talent acquisition workflows.
The Hireserve ATS implementation includes standard Applicant Tracking System capabilities such as job requisition and vacancy management, configurable candidate application forms, application screening and shortlisting workflows, interview scheduling, and role based access for HR staff and hiring managers. Hireserve ATS has been configured to support vacancy lifecycle management and to provide structured candidate records and activity logs.
Operationally the deployment is integrated with the Dartford Borough Council website careers surface so job adverts and application forms are published directly from Hireserve ATS. The system scope focuses on HR and hiring manager workflows across council departments, providing a consistent public application experience and a single source for candidate data.
Governance for the Hireserve ATS deployment centers on HR administration of user roles and approval workflows, with configuration controls for vacancy approvals and data access. The implementation emphasizes process standardization for external hiring and centralized management of public job postings through the council website.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Case Management Solutions Group | Legacy | CMSG REACT Case Management | Case Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023 Dartford Borough Council implemented CMSG REACT Case Management. The deployment uses CMSG REACT Case Management as a Case Management application to support housing services, community safety and estate management workflows across the council.
The council's housing services privacy notice states the council uses The ASB App to allow residents to record, monitor and report anti-social behaviour and noise incidents to support investigations and statutory nuisance work. Module usage is inferred from that privacy notice together with CMSG product information, resulting in an integrated intake and evidence capture flow where reports and media submitted via The ASB App are ingested into CMSG REACT Case Management to populate case records, evidential attachments and investigation logs.
The implementation is UK based and scoped to housing services, community safety and estate management teams, centralizing case records and standardizing statutory nuisance investigation workflows. Governance changes centered on routing ASB reports into CMSG REACT Case Management for investigation, applying role based access and audit trails, and aligning data capture with the council privacy notice to support case handling and statutory processes.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita | Legacy | Capita Swordfish Document Management | Document Management | Content Management | n/a | 2019 | 2019 |
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|
|
|
|
Web Content Management | Content Management |
|
2017 | 2017 |
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Traffic Simulation | PLM and Engineering |
|
2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2022 | 2022 |
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