DAVIDsTEA
5430 Ferrier Street,
Mount Royal, H4P 1M2, QC,
Canada
Mount Royal, H4P 1M2, QC,
Canada
1 888-873-0006
Retail
DAVIDsTEA Technographics
DAVIDsTEA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DAVIDsTEA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 DAVIDsTEA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DAVIDsTEA has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2014, Ceridian Dayforce Benefits for Benefits Administration in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DAVIDsTEA is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Dayforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DAVIDsTEA revenues, which have grown to $104.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DAVIDsTEA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DAVIDsTEA Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2014 | 2015 |
In 2014, DAVIDsTEA implemented Microsoft Dynamics AX as its core ERP Financial platform, deploying Microsoft Dynamics AX 2009 with AX Retail to support retail and merchandise operations across its store network. The implementation supported a distributed retail footprint across Canada and the United States, and the environment was credited with enabling the company to open more than 25 stores per year with minimal IT issues while maintaining centralized financial and retail master data.
The deployment included an internally developed web based product data management solution backed by Microsoft Dynamics AX via the .NET Business Connector. This PDM was used by the tea development department to create, characterize and deploy new teas, and it served as the product details data source for the company website, as a product knowledge tool for retail store staff, and as a source for SSRS Reports used in marketing collateral. Teams performed analysis, development and ongoing maintenance on Microsoft Dynamics AX, and created and updated SSRS Reports to reflect product and sales data.
Architecturally the solution ran on Microsoft Dynamics AX 2009 with SQL Server 2012 as the underlying database, with the .NET Business Connector providing integration between the web based PDM and core AX data. AX Retail POS was extensively extended at the store endpoint level to add nearby stores inventory lookup, scanning code of practice enforcement, and gift and email receipt capabilities, preserving a central transactional hub while distributing custom POS functionality to stores.
Governance and operational scope centered on using the PDM and AX as authoritative product and retail master data, which reshaped workflows for product development, marketing, ecommerce, and store operations. Ongoing AX analysis and development work supported rapid feature development in the retail stack, and the combination of AX Retail POS customizations and centralized product data governance enabled consistent information delivery to customers and staff across the retail estate.
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce Benefits | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, DAVIDsTEA implemented Ceridian Dayforce Benefits for Benefits Administration. The deployment introduced new Ceridian Dayforce Benefits modules and components into the retailer's HRIS environment, specifically targeting benefits, entitlements, and self-serve capabilities used by HR and employees.
Configuration work centered on benefit plan setup, enrollment and eligibility workflows, and employee self-service for benefit elections, reflecting standard Benefits Administration functional flows. The implementation explicitly covered pension administration and the employee health benefits program for both the United States and Canada, and included ongoing HRIS upkeep tied to Ceridian Dayforce Benefits.
Governance and operational ownership were assigned to HR, with an HRIS and Benefits Specialist acting as subject matter expert and primary point of contact for benefits, pension administration, and internal escalations. Operational responsibilities included supporting internal customers with benefits and HRIS issues and maintaining the Ceridian Dayforce Benefits configuration throughout the implementation and steady state.
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Core HR | HCM |
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2013 | 2014 |
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Employee Self Service | HCM |
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2013 | 2014 |
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Payroll | HCM |
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2013 | 2014 |
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Performance and Goal Management | HCM |
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2013 | 2014 |
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Task Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2013 | 2014 |
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Workforce Management | HCM |
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2013 | 2014 |
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Workforce Scheduling | HCM |
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2013 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 DAVIDsTEA deployed Adobe Connect on its website to enable browser-hosted conferencing within the Audio Video and Web Conferencing category. The deployment used embedded session pages on davidstea.com to deliver live audio, video and webinar-style events through Adobe Connect, providing an integrated client experience without a separate desktop client. This implementation positioned Adobe Connect as the primary web conferencing interface for synchronized content delivery and live engagement.
Adobe Connect configuration focused on persistent virtual meeting rooms, participant role management, content sharing, in-session recording and playback capabilities, and templated meeting pages for repeatable events. Operational use cases inferred from the site-based deployment include customer-facing virtual events and structured staff training workflows, with governance centered on access controls, recording retention policies and standardized session templates to ensure consistent store and online execution. The implementation narrative emphasizes Adobe Connect and the Audio Video and Web Conferencing capabilities as core elements of DAVIDsTEA web-hosted engagement and learning infrastructure.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DAVIDsTEA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by DAVIDsTEA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DAVIDsTEA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DAVIDsTEA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD DAVIDsTEA Technographics
DAVIDsTEA is a Retail organization based in Canada,
with around 600 employees and annual revenues of $104.0 million.
DAVIDsTEA operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Ceridian Dayforce Benefits and Adobe Connect,
covering areas like ERP Financial, Benefits Administration and Audio Video and Web Conferencing.
DAVIDsTEA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Dayforce and Adobe Systems.
DAVIDsTEA recently adopted applications including
USPS Click-N-Ship in 2024, Salesforce Sales Cloud in 2021 and Hotjar in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DAVIDsTEA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DAVIDsTEA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DAVIDsTEA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.