Department of Corrections
Mayfair House 44-52 The Terrace,
Wellington, 6140,
New Zealand
Wellington, 6140,
New Zealand
64 4446 03000
Government
Department of Corrections Technographics
Department of Corrections Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department of Corrections and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Department of Corrections employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department of Corrections has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, ServiceNow HR for HR Service Delivery in 2022, Secured Signing for Digital Signing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department of Corrections is running and its propensity to invest more and deepen its relationship with SAP , ServiceNow , ProtaTech or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department of Corrections revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department of Corrections intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department of Corrections Tech Stack and Enterprise Applications
Department of Corrections ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, Department of Corrections implemented SAP S/4 HANA as its core ERP Financial platform to consolidate Finance, Procurement and People capabilities. The deployment was executed as a cloud migration programme with an explicit focus on ICT resilience and reduced downtime, managed through the Corporate Systems Programme.
The implementation established four primary work streams, Procurement, Finance, HR/Payroll and SAC, and configured standard ERP Financial workflows including procure to pay, core general ledger and payroll interfacing. The programme included development of a strategic Human Capital Management roadmap to support workforce planning, recruitment and employee engagement within People and Capability.
Integrations were orchestrated with Kronos for timekeeping, Ariba for extended procurement workflows, Concur for expense management and ServiceNow for ITSM and case management, enabling end to end data flows between SAP S/4 HANA and adjacent systems. Operational coverage emphasized departmental adoption across Finance, Procurement and People functions, with cross functional agile teams delivering iterative releases.
Governance was structured through programme level committees that secured approvals for multi million dollar investment cases, while project leadership managed dependencies and risk with detailed action plans. Outcomes called out by programme leadership include significant reductions in downtime, strengthened ICT resilience, negotiated commercial agreements that improved procurement terms and a reported 98% milestone success rate.
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Department of Corrections HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow HR | HR Service Delivery | HCM | n/a | 2022 | 2022 |
In 2022, New Zealand Department of Corrections implemented ServiceNow HR Service Delivery to centralize HR operations across 17 prisons and 100 community sites supporting about 10,000 employees. The deployment combined eight disparate HR teams into a single People Hub and provisioned an Employee Center portal named Awhina to standardize employee access and lifecycle visibility. ServiceNow HR Service Delivery was deployed alongside Automation Engine and later upgraded to HR Service Delivery Enterprise to leverage advanced case analytics and workflow tasking.
The implementation digitalized ten core HR processes including payroll case management, internal staff movements, onboarding and offboarding, learning administration and end-to-end assessment and qualification workflows. Functional capabilities configured include centralized case management, knowledge articles, digital letters and signature processing, Lifecycle Event Builder driven lifecycle orchestration, and automated task workflows to reduce manual form handling. The project emphasized out-of-the-box configurability to limit custom code and accelerate configuration.
Architecturally the ServiceNow platform was positioned to operate with IT Service Management on the same instance to enable cross-domain visibility, and Deloitte delivered a rapid COVID response application called DeloitteRESOLVE on the ServiceNow platform in four days to triage pandemic requests. The HR implementation also integrates with the payroll processing system Access for bulk upload of Accident Compensation and Claims data to trigger automatic calculations. Centralized triage and case allocation provided end-to-end visibility of ownership and reduced cross-site variability in process execution.
Governance and process changes included consolidation of regional HR models into a single service model, formalized triage and assignment workflows in the People Hub, and use of knowledge management to deflect low complexity queries. The implementation was completed on time and within budget with Deloitte guiding best practice and sustainment. Outcomes explicitly reported include a 200% increase in payroll case allocation productivity, payroll case completion rising to 94% from 68%, a 75% improvement in first contact resolution, 705 knowledge article views with 96% helpfulness, faster claim handling such as reducing mileage claim handling time from 15 minutes to two minutes and completion time from 16 days to six days, and an expected reduction of about 10,500 administration hours over the next 12 months with 6,500 hours from onboarding and offboarding and nearly 4,000 hours from other request processing. Security controls through case management were applied to ensure Personnel Security compliance for sensitive documents.
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Recruiting | HCM |
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2018 | 2018 |
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Department of Corrections Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Secured Signing | Legacy | Secured Signing | Digital Signing | Content Management | n/a | 2020 | 2020 |
In 2020 Department of Corrections implemented Secured Signing on their public website to introduce electronic signature capabilities. Secured Signing is deployed as a Digital Signing application to support the secure execution of documents for both citizen-facing transactions and internal administrative workflows within the New Zealand corrections environment.
The deployment is web based and embedded into public facing forms and document delivery flows, using Secured Signing for signature capture, authentication, audit trail generation, and template driven document assembly consistent with Digital Signing functionality. Implementation emphasis was on document execution workflows, role based access for authorized signatories, and maintaining legally admissible audit logs and tamper evidence for signed records.
Operational coverage focuses on public services delivered through the website and administrative document handling across corrections business functions including case administration and custody paperwork. Governance elements align with electronic recordkeeping practices, with configuration of user roles and audit retention controls to support compliance and operational accountability for signed documents.
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Web Content Management | Content Management |
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2019 | 2019 |
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Department of Corrections CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2016 | 2016 |
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Department of Corrections PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Department of Corrections IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Department of Corrections CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Department of Corrections
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Department of Corrections Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Department of Corrections IT executives and key decision makers. This section highlights Department of Corrections's latest recorded technology evaluations, including Genesys PureCloud Platform for Call Center, Customer Experience on 2024-11-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Department of Corrections digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-11-21 | Department of Corrections | Evaluated | Genesys | Genesys PureCloud Platform | Call Center, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Department of Corrections Technographics
Department of Corrections is a Government organization based in New Zealand,
with around 10000 employees and annual revenues of $1.50 billion.
Department of Corrections operates a diverse technology stack with applications such as
SAP S/4 HANA, ServiceNow HR and Secured Signing,
covering areas like ERP Financial, HR Service Delivery and Digital Signing.
Department of Corrections has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, ServiceNow and Secured Signing.
Department of Corrections recently adopted applications including
ServiceNow HR in 2022, ServiceNow Automation Engine in 2022 and Lumen Black Lotus Labs in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department of Corrections’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department of Corrections’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department of Corrections technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.