Desert Financial Credit Union
148 N 48th St,
Phoenix, 85034, AZ,
United States
Phoenix, 85034, AZ,
United States
1 602-433-7000
Banking and Financial Services
Desert Financial Credit Union Technographics
Desert Financial Credit Union Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Desert Financial Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Desert Financial Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Desert Financial Credit Union has purchased the following applications: Paradox Olivia Chatbot for Recruiting Chatbot in 2019, Corelation Keystone for Credit Union Management in 2015, PhenomPeople HRChatbot for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Desert Financial Credit Union is running and its propensity to invest more and deepen its relationship with Workday , UKG , Corelation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Desert Financial Credit Union revenues, which have grown to $252.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Desert Financial Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Desert Financial Credit Union Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Corelation | Fiserv Signature Bank Platform | Corelation Keystone | Credit Union Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Desert Financial Credit Union implemented Corelation Keystone as its core processing platform, replacing Fiserv Signature Bank Platform. Corelation Keystone was deployed as the Credit Union Management backbone to consolidate member accounts, transaction processing, and core ledger posting for retail and business products.
The implementation focused on standard Credit Union Management capabilities, including account processing, deposit and loan servicing, member record management, and transaction posting workflows. Configuration work centered on data conversion from Fiserv Signature Bank Platform and establishing posting, exception handling, and batch processing rules consistent with operational control requirements.
Keystone was integrated as the primary processing engine for the credit union and later linked with digital channel technology, specifically an Alkami ORB deployment that will integrate with Corelation Keystone. That digital integration is described as supporting online and mobile channels and functions such as retail and business banking, bill pay, personal finance management, person to person payments, and a marketing content management capability to support approximately 22,000 online users as reported.
Governance and operational change emphasized centralizing core processing and enabling downstream channel extensibility, with digital strategy and retail operations positioned to leverage Keystone plus third party digital platforms. The combined architecture was intended to allow the credit union to build and add new digital features on top of Corelation Keystone while maintaining core transaction and member data consistency.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | PhenomPeople HRChatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Desert Financial Credit Union deployed PhenomPeople HRChatbot, a Chatbots and Conversational AI application, on its public careers website. The deployment embeds PhenomPeople HRChatbot into the company’s digital recruitment touchpoints to provide conversational access to job search and HR information.
PhenomPeople HRChatbot was configured to support candidate engagement workflows, automated frequently asked questions, job search assistance, and guided screening conversations, reflecting standard Chatbots and Conversational AI functional capabilities. Configuration is implemented in the website user interface and routed to the vendor conversational engine and content management controls to manage dialogs and canned responses.
Operational scope covers Talent Acquisition and HR service functions at Desert Financial Credit Union, with governance and content maintenance managed by HR and recruiting teams for dialog tuning and FAQ updates. The implementation is customer facing on the careers site, oriented toward candidate interactions and external recruitment engagement rather than solely internal case management.
This record documents that Desert Financial Credit Union uses PhenomPeople HRChatbot on its website, aligning PhenomPeople HRChatbot with the Chatbots and Conversational AI category for recruitment and HR support workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Desert Financial Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Desert Financial Credit Union Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Desert Financial Credit Union Technographics
Desert Financial Credit Union is a Banking and Financial Services organization based in United States,
with around 1100 employees and annual revenues of $252.0 million.
Desert Financial Credit Union operates a diverse technology stack with applications such as
Paradox Olivia Chatbot, Corelation Keystone and PhenomPeople HRChatbot,
covering areas like Recruiting Chatbot, Credit Union Management and Chatbots and Conversational AI.
Desert Financial Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Corelation and Phenom.
Desert Financial Credit Union recently adopted applications including
PhenomPeople HRChatbot in 2023, Microsoft Entra ID (formerly Azure Active Directory) in 2023 and Mimecast Email Security in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Desert Financial Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Desert Financial Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Desert Financial Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.