Dunkin Brands Inc
130 Royall Street,
Canton, 2021, MA,
United States
Canton, 2021, MA,
United States
1 781-737-3000
Consumer Packaged Goods
Dunkin Brands Inc Technographics
Dunkin Brands Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dunkin Brands Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1163 Dunkin Brands Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dunkin Brands Inc has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, Oracle E-Business Suite HRMS for Core HR in 2011, Oracle Property Manager for Real Estate Property Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dunkin Brands Inc is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dunkin Brands Inc revenues, which have grown to $1.37 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dunkin Brands Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dunkin Brands Inc Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, Dunkin Brands Inc implemented Oracle E-Business Suite to support core finance operations. The Oracle E-Business Suite deployment was scoped to ERP Financial functions and designed to manage 1.2 billion dollars in annual spend.
The implementation concentrated on Accounts Payable, Procurement, Vendor Maintenance and Concur Expense Reporting modules within Oracle E-Business Suite. AP configuration supported supervision of five full time AP Coordinators and corporate expense reporting for 1,200 employees, aligning invoice processing, vendor master controls and procurement requisition to purchase order workflows.
The program included EDI invoice transmission and management of the corporate Amex account, integrating EDI invoice flows into AP intake and expense reporting feeds for card transaction reconciliation. Operational coverage centered on vendor relations, corporate finance and accounts payable teams, centralizing vendor maintenance and expense workflows in Oracle E-Business Suite.
The upgrade was executed as an 18 month effort emphasizing testing, documentation and training, with structured test phases, end user documentation and targeted training for AP staff and procurement stakeholders. Governance activities focused on vendor data maintenance, controls for invoice and card reconciliation and validation of Concur Expense Reporting interfaces within the ERP Financial environment.
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ERP Financial | ERP Financial Management |
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2012 | 2012 |
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2011 | 2011 |
In 2011 Dunkin Brands Inc implemented Oracle E-Business Suite HRMS as its Core HR platform, deploying the application on an Oracle Applications 11.5.10 stack with Oracle 9i database and Forms and Reports 6i, running across Unix and Windows 2000 hosts. The technical environment relied on SQL*Loader, SQL, PL/SQL, and SQL Developer for data migration and ongoing batch and scripted data operations, establishing a classical on-premises Oracle Applications architecture for HR processing.
The Oracle E-Business Suite HRMS implementation included customization and configuration across a broad set of HR modules, specifically Oracle HR Payroll with ADP integration, OAB, SSHR, CWB, OTL, IRC, Performance Management, and OLM. Benefit administration work included defining new Benefit Groups, Programs, Program enrollment requirements, Plan Types, Options, Plans, Plan enrollment requirements, Participant eligibility profiles, Dependent eligibility profiles, Variable rate profiles, and Standard rates, reflecting deep configuration of OAB and CWB for benefits enrollment and eligibility logic.
Operational coverage focused on HR and Payroll business functions, benefits administration, time and labor, talent and performance management, and learning management, with Self Service HR enabling employee facing enrollment and HR transactions. Data handling and integration patterns used SQL*Loader and PL/SQL for bulk loads and interfaces, supporting payroll feeds toward ADP and automated enrollment updates during open enrollment windows.
Governance and rollout were centered on benefits project ownership, with the implementation team performing Open Enrollment for OAB and CWB and acting as point of contact for those projects. The project emphasized configuration accuracy for eligibility and rate profiles and established role based setups within SSHR to support enrollment workflows and administrative approvals.
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Payroll | HCM |
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2011 | 2011 |
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Recruiting | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Property Manager | Real Estate Property Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Dunkin Brands Inc implemented Oracle Property Manager to support Real Estate Property Management. The implementation processed lease related invoices in Oracle Property Manager and centralized lease administration and lease accounting workflows for property-level obligations.
Functional configuration emphasized lease accounting, invoice capture and routing, payment processing and lease obligation tracking, reflecting capabilities aligned with Real Estate Property Management. Operational ownership included finance, accounts payable and corporate real estate teams, and governance centered on approval controls, invoice validation rules and mapping lease charges to general ledger accounts to standardize lease invoice processing.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Dunkin Brands Inc
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dunkin Brands Inc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dunkin Brands Inc IT executives and key decision makers. This section highlights Dunkin Brands Inc's latest recorded technology evaluations, including Homebase for Time and Attendance, Workforce Scheduling on 2025-08-30 and Microsoft Project Online for Project Portfolio Management on 2025-04-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dunkin Brands Inc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dunkin Brands Inc Technographics
Dunkin Brands Inc is a Consumer Packaged Goods organization based in United States,
with around 1163 employees and annual revenues of $1.37 billion.
Dunkin Brands Inc operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Oracle Property Manager,
covering areas like ERP Financial, Core HR and Real Estate Property Management.
Dunkin Brands Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
Dunkin Brands Inc recently adopted applications including
Adobe Experience Cloud in 2021, Salesforce Sales Cloud in 2021 and Atlassian StatusPage in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dunkin Brands Inc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dunkin Brands Inc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dunkin Brands Inc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.