AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

ECCO Products Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Odoo Legacy Odoo Open Source ERP ERP Financial ERP Financial Management n/a 2024 2024
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Grasp Legacy Grasp AI Assist Chatbots and Conversational AI AI-Powered Application n/a 2016 2016
In 2016, ECCO Products deployed Grasp AI Assist. Grasp AI Assist, a Chatbots and Conversational AI application from vendor Grasp, was implemented to provide automated conversational interfaces on ECCO Products' public website and other customer touchpoints in Belgium. The implementation centered on Chatbots and Conversational AI capabilities such as natural language understanding for intent classification, scripted conversational workflows for product inquiries and order status, session management with transcript logging, and agent escalation pathways. Grasp AI Assist was configured to surface contextual responses from a curated knowledge base and to handle first‑line customer queries consistent with customer service and e‑commerce support workflows. The Grasp AI Assist deployment coexisted with a Casengo Chatbot on ECCO Products' website, indicating a multi‑tool conversational environment for web customer engagement. Operational coverage focused on customer service and e‑commerce support teams, with centralized content governance and escalation rules established to route unresolved sessions to human agents.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
Online Meeting Scheduling Collaboration 2023 2023
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2024 2024
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2016 2016
Lead Generation CRM 2023 2023
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2023 2023
Sales Automation, CRM, Sales Engagement CRM 2023 2023
Tag Management CRM 2013 2013
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2023 2023
Content Delivery Network IaaS 2016 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2023 2023

IT Decision Makers and Key Stakeholders at ECCO Products

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by ECCO Products Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ECCO Products IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ECCO Products digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD ECCO Products Technographics
ECCO Products is a Manufacturing organization based in Belgium, with around 1250 employees and annual revenues of $35.0 million.
ECCO Products operates a diverse technology stack with applications such as Odoo Open Source ERP, Grasp AI Assist and Microsoft 365, covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
ECCO Products has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Odoo, Grasp and Microsoft.
ECCO Products recently adopted applications including Odoo Open Source ERP in 2024, WooCommerce in 2024 and Calendly in 2023, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ECCO Products’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates ECCO Products’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ECCO Products technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.