ECCO Products Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ECCO Products and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1250 ECCO Products employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ECCO Products has purchased the following applications: Nucleus Cloud for Application Hosting and Computing Services in 2013, Grasp AI Assist for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ECCO Products is running and its propensity to invest more and deepen its relationship with Nucleus , Microsoft , Upcloud or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ECCO Products revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ECCO Products intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Nucleus | Legacy | Nucleus Cloud | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 | ||
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Grasp | Legacy | Grasp AI Assist | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 | In 2016, ECCO Products deployed Grasp AI Assist. Grasp AI Assist, a Chatbots and Conversational AI application from vendor Grasp, was implemented to provide automated conversational interfaces on ECCO Products' public website and other customer touchpoints in Belgium. The implementation centered on Chatbots and Conversational AI capabilities such as natural language understanding for intent classification, scripted conversational workflows for product inquiries and order status, session management with transcript logging, and agent escalation pathways. Grasp AI Assist was configured to surface contextual responses from a curated knowledge base and to handle first‑line customer queries consistent with customer service and e‑commerce support workflows. The Grasp AI Assist deployment coexisted with a Casengo Chatbot on ECCO Products' website, indicating a multi‑tool conversational environment for web customer engagement. Operational coverage focused on customer service and e‑commerce support teams, with centralized content governance and escalation rules established to route unresolved sessions to human agents. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 | ||
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Online Meeting Scheduling | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Lead Generation | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2013 | 2013 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2024 | 2024 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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