Shellharbour City Centre, 2529, NSW,
Australia
Edmen Community Staffing Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Edmen Community Staffing Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 152 Edmen Community Staffing Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Edmen Community Staffing Solutions has purchased the following applications: JobAdder ATS for Applicant Tracking System in 2018, Ruby Live Chat for Chatbots and Conversational AI in 2021, Ecwid for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Edmen Community Staffing Solutions is running and its propensity to invest more and deepen its relationship with JobAdder , iinduct , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Edmen Community Staffing Solutions revenues, which have grown to $26.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Edmen Community Staffing Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JobAdder | Legacy | JobAdder ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Edmen Community Staffing Solutions implemented JobAdder ATS as its Applicant Tracking System. The deployment centralized candidate intake and recruiter workflows at the 152-employee Australian professional services firm, aligning recruiting operations with compliance requirements for staffing.
JobAdder ATS was configured to support core applicant tracking capabilities including candidate sourcing and resume parsing, configurable candidate pipelines, interview scheduling, offer and placement tracking, and structured onboarding handoffs. Configuration emphasized template-based job specifications, custom candidate fields, automated status transitions, and activity logging to standardize recruiting processes.
The implementation included integrations with Microsoft Office productivity tools, Docusign for electronic signature workflows, Iinduct for induction and site access processes, Referoo for reference checking, and SEEK Premium Talent Search for job board sourcing. These integrations were used to route documents, surface external candidate feeds into the JobAdder ATS, and coordinate recruiter communications and scheduling.
Operational ownership rested with recruiting and HR teams, supported by role-based access controls and governance processes to manage candidate data and compliance workflows. Rollout was executed as a firm-wide recruitment platform, with process owners instrumenting standardized pipelines and approval checkpoints to govern offer approvals and onboarding handoffs.
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Learning and Development | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Edmen Community Staffing Solutions implemented Ruby Live Chat on their public website. Ruby Live Chat is deployed as a web‑embedded chat widget and is positioned within the Chatbots and Conversational AI category to support inbound client and candidate engagement on Edmen's site.
The deployment focuses on real time messaging and agent assisted conversations, leveraging standard Chatbots and Conversational AI functional patterns such as live agent routing, canned responses and scripted workflows, presence and availability scheduling, and session transcript capture for handoff to email. Configuration work centered on the Ruby Live Chat admin console to set operating hours, canned reply libraries, agent roles and chat assignment rules, consistent with staffing firm front office workflows.
Operational coverage is centered on recruitment and client services teams serving Edmen's Australia operations, with the chat widget acting as the primary website intake channel for candidate screening and client inquiries. Governance emphasizes agent scripting, escalation of complex conversations to phone or email, and retention of chat transcripts for operational continuity, with ongoing configuration managed through Rubys administrative settings.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ecwid | Legacy | Ecwid | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, Edmen Community Staffing Solutions implemented Ecwid on its public website. Ecwid functions as the company’s eCommerce storefront and customer-facing sales channel. The deployment is observable in the site source, indicating direct embedding of Ecwid storefront components into Edmen's web presence.
Implementation focuses on Ecwid catalog management, shopping cart and checkout workflows, and public product presentation, using standard eCommerce capabilities to manage listings and pricing. The Ecwid deployment supports front-office sales and customer engagement functions for the Australian professional services business with about 152 employees. The solution operates as a site-embedded commerce layer serving the corporate website rather than a separate marketplace channel.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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